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  • 1 Post By MsAdrianaNoelle
  • 1 Post By George Wilkie
  1. Thread Author  Thread Author    #1  

    Default Problems receiving pictures: Gray square with Orange Triangle

    Lately, if I receive a picture from somebody else, I will get a gray square with an orange triangle and exclamation mark inside of it. It doesn't happen all the time but when it does happen, it continues for more than 39 minutes.

    I have cleared my cache, restarted the phone and even taken out the battery for more than 30 seconds. Anybody else have this issue and a way to fix it?

    Please help!

    Thanks

    Posted via Android Central App
  2. #2  

    Default Re: Problems receiving pictures: Gray square with Orange Triangle

    Perhaps it isn't an issue with your storage, perhaps the data connection. When you receive the E-Mails, do you have a Mobile Data Connection/WiFi connection to download the content, and are you using the stock SMS client?

    I know I had trouble once downloading MMS messages, so then I re-configured my settings for my Mobile Data and since then I haven't had an issue. Just a non-technical thought.
    Regards
    Michael Nancarrow
  3. Thread Author  Thread Author    #3  

    Default Re: Problems receiving pictures: Gray square with Orange Triangle

    I do use a mobile/wifi connection when downloading the texts and I do use sms. It only appears though when it's 4G

    Posted via Android Central App
  4. #4  

    Default Re: Problems receiving pictures: Gray square with Orange Triangle

    Quote Originally Posted by MsAdrianaNoelle View Post
    I do use a mobile/wifi connection when downloading the texts and I do use sms. It only appears though when it's 4G

    Posted via Android Central App
    Perhaps it is because the image expires before you're able to download the content?
    Regards
    Michael Nancarrow
  5. Thread Author  Thread Author    #5  

    Default Re: Problems receiving pictures: Gray square with Orange Triangle

    I receive the picture right away and there's never been an issue with receiving picture messages until recently. Never noticed a problem until this kitkat update

    Posted via Android Central App
  6. #6  

    Default Re: Problems receiving pictures: Gray square with Orange Triangle

    Quote Originally Posted by MsAdrianaNoelle View Post
    I receive the picture right away and there's never been an issue with receiving picture messages until recently. Never noticed a problem until this kitkat update

    Posted via Android Central App
    Then that there may be your culprit. I honestly don't see any other issue then- the data is there, and all was previously working. Try a custom SMS client?
    Regards
    Michael Nancarrow
  7. Thread Author  Thread Author    #7  

    Default Re: Problems receiving pictures: Gray square with Orange Triangle

    How do I do that? Does it matter what phone I have?

    Posted via Android Central App
  8. #8  

    Default Re: Problems receiving pictures: Gray square with Orange Triangle

    Quote Originally Posted by MsAdrianaNoelle View Post
    How do I do that? Does it matter what phone I have?

    Posted via Android Central App
    Doesn't Michael Nancarrow mean GO SMS on the Play Store or something?
  9. #9  

    Default Re: Problems receiving pictures: Gray square with Orange Triangle

    Quote Originally Posted by George Wilkie View Post
    Doesn't Michael Nancarrow mean GO SMS on the Play Store or something?
    GoSMS, Handcent, Sliding Messenger whatevers.

    HTC One M7
    Regards
    Michael Nancarrow

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