[Cokonuthead]

I've had the same problem since restoring my contacts after a factory reset. I searched here for help. Weaselnoze hit on the solution. There are multiple contact lists available for display. In Contacts select the menu key, then More and find Display Options. This willl show you which lists are available for display. One by one, select each one and have it display ALL lists. Then exit and return to your Contacts list. In my case many of the contacts had duplicate entires, because they are stored on the phone as well as the sim card, but I don not display the sim list. The problem with the custom ringtone not playing is because the duplicate entires did not have the custorm ringtone selected. Make sure that each duplicate entry has the same desired ringtone, then go back to Display Options and de-select the contact lists you do not want displayed, then you will find the problem is fixed!! Even though those optional contact lists may not be displayed, the phone considers them as valid and if there is a conflict, it will revert to the default ringtone.

[prissysox]

I also use Ringo Pro. I have used it for many years and love it. You not only get to set individual ring tones but text tones too.

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