Email issue - reply with the original message...

[taveirne]

Hi all

I have a user who has a Samsung Galaxy S3 and is using the GMail app to read her emails. This all works fine except for when she goes to reply to one. When she replies, everything looks ok and she can even send without a problem. The problem comes when the message is received the original message (below what she typed) just reads "Original sender wrote : " and that's it. That actual original message isn't there.

I've checked all the settings and even recreated the account and it still does it. I also checked the sent messages and it's like it there too so it's definatley something to do with the phone. The only thing we've found is that if you edit the original message in any way - even just by adding a space - it goes through correctly.

Any ideas anyone?

Thanks

Adam

 

[maherod]

Hi
We are experiencing the same issue, for now we found a "work around" , you just check and uncheck the check-box in the original message couple of times and it will work, seems like a bug.