Google account issues: Play Store, contacts, etc...

**dongemus** · 11-26-2012, 02:15 PM

Let me first say that I only have 1 phone, a HTC One S, and I only have 1 Google account.

I have noticed some strange things happening with my Google account both on the phone and in the browser. There are 25 songs that I bought from Google play music that will not sync via music manager. The error says they were bought with a different Google account, but I only have one google account and it's the one I used to purchase them a year ago.

I also have some contacts that have disappeared. There is a Mexican restaurant I call twice a month, but when I called it today the contact was no longer in my phone... without me deleting it. Is anyone else having these kind of issues?

Sent from my HTC VLE_U using Android Central Forums

**dongemus** · 11-26-2012, 06:23 PM

Wow, these songs don't appear in my order history on the play store any longer either. I have the credit card charges where I bought these. So far the Play Store support hasn't helped.

**B. Diddy** · 11-26-2012, 06:36 PM

Sorry if this is a stupid question, but are you absolutely sure you bought those songs while logged into your Google account? Could you possibly have used a family member's or friend's computer or device that was already logged into their account?

**dongemus** · 11-26-2012, 07:00 PM

No, not stupid at all. I was trying to think if there was any way that could have happened for a few days now. I don't think anyone has been logged into this computer ever. Also, music manager which I am signed into with my google account downloaded these songs to this computer from Play. I downloaded, installed, and signed into music manager the day it was released and haven't touched it since. So that would mean they were bought with my account. Even still, to double check I went on my wife's laptop (only thing she uses) and checked her order history...no music at all.

I still have the mp3 files. I was trying to see what account these mp3's say they were purchased with. Does anyone know how? I checked the ID3 tags and they don't say anything. Since I still have the 25 songs on my computer that were "bought with another account" shouldn't they say what account somehow?

I also still don't know how the Mexican restaurant I call an order in to every 2 weeks is now all of a sudden gone from my contacts too?? There may be others but I haven't found them yet

Edit: Oh, and no I didn't buy them anywhere else. I know I was at home on this computer because I was preparing for a Christmas party here and I specifically remember buying Christmas music while getting the house ready. I am just now noticing because I am looking for my Christmas music again.

**Va1ha11a** · 11-26-2012, 07:42 PM

Try getting in touch with Google. Hopefully they can help you out.

**dongemus** · 11-26-2012, 07:53 PM

I emailed them last week and they sent a link on how to recover an account. I replied saying that wasn't the issue but they never responded.

Just a few minutes ago I contacted them by phone. The guy was helpful and said he would forward this issue to a specialist and they would get back to me in 24 hours. I'll post the results here.