My Kocaso MID M762 tablet screen is black

[link194]

Okay, so I just got my new Kocaso MID M762 tablet today. I turned it on, installed Kik Messenger, Google Chrome, and 4Shared. Then, I noticed that my screen was getting kind of fuzzy and the light was fading. Before I knew it, then screen went completely black. Here's the weird part though. I can put a flashlight right up to the screen and I'll be able to see it. So I used this and went to check my brightness setting, and it was all the way up and not at 0. So I am at a loss as to what to do now. Can anybody help me? I should also mention that I've tried resetting it, and that has not worked either.

 

[B. Diddy]

Sounds like the back light may already be fried. Exchange or return it if you can, and remember that these off-brand tablets will have a much higher chance of being defective.

As a last resort, you could try a factory reset.

Sent from my A500 using Android Central Forums

 

[link194]

How would I go about doing a factory reset?

 

[B. Diddy]

It's in the main Settings menu. It varies by device, but look under Settings/Backup or Settings/About tablet.

Sent from my A500 using Android Central Forums

 

[link194]

If only I could see the screen. The flashlight thing works, but not very well. I'll try and see if I can find it tomorrow. It's on the charger right now and I'm going to let it charge over night to see if that'll fix it.

 

[B. Diddy]

What version of Android is the tablet running? That might help me tell you where the factory reset option is located.

Sent from my A500 using Android Central Forums

 

[link194]

It's running Android 4.0 Ice Cream Sandwich

 

[link194]

Also, it just finished charging. That did nothing to help the screen.

 

[B. Diddy]

My ICS devices have Factory Data Reset under either Settings/Privacy or Settings/Backup. Problem is, it may still vary by device or manufacturer.

Sent from my A500 using Android Central Forums

 

[link194]

It's too hard to see the screen to be able to find it. :/

 

[B. Diddy]

If you're feeling adventurous (and if returning or exchanging the tablet isn't an option), you could try prying off the back cover and looking for the backlight connector, to see if it's a loose connection. Here's a general article that might help:

Quick fix tips for simple screen issues | LAPTOP & TABLET SCREEN, LCD panels from $42.

 

[link194]

Can't really do that since it was my mother who bought it for me. I guess she's just gonna have to return it. It worked really well up until the screen went black.