1. link194's Avatar
    Okay, so I just got my new Kocaso MID M762 tablet today. I turned it on, installed Kik Messenger, Google Chrome, and 4Shared. Then, I noticed that my screen was getting kind of fuzzy and the light was fading. Before I knew it, then screen went completely black. Here's the weird part though. I can put a flashlight right up to the screen and I'll be able to see it. So I used this and went to check my brightness setting, and it was all the way up and not at 0. So I am at a loss as to what to do now. Can anybody help me? I should also mention that I've tried resetting it, and that has not worked either.
    01-19-2013 09:02 PM
  2. B. Diddy's Avatar
    Sounds like the back light may already be fried. Exchange or return it if you can, and remember that these off-brand tablets will have a much higher chance of being defective.

    As a last resort, you could try a factory reset.

    Sent from my A500 using Android Central Forums
    01-19-2013 09:38 PM
  3. link194's Avatar
    How would I go about doing a factory reset?
    01-19-2013 09:48 PM
  4. B. Diddy's Avatar
    It's in the main Settings menu. It varies by device, but look under Settings/Backup or Settings/About tablet.

    Sent from my A500 using Android Central Forums
    01-19-2013 10:04 PM
  5. link194's Avatar
    If only I could see the screen. The flashlight thing works, but not very well. I'll try and see if I can find it tomorrow. It's on the charger right now and I'm going to let it charge over night to see if that'll fix it.
    01-19-2013 10:08 PM
  6. B. Diddy's Avatar
    What version of Android is the tablet running? That might help me tell you where the factory reset option is located.

    Sent from my A500 using Android Central Forums
    01-19-2013 10:09 PM
  7. link194's Avatar
    It's running Android 4.0 Ice Cream Sandwich
    01-19-2013 10:12 PM
  8. link194's Avatar
    Also, it just finished charging. That did nothing to help the screen.
    01-19-2013 10:18 PM
  9. B. Diddy's Avatar
    My ICS devices have Factory Data Reset under either Settings/Privacy or Settings/Backup. Problem is, it may still vary by device or manufacturer.

    Sent from my A500 using Android Central Forums
    01-19-2013 10:19 PM
  10. link194's Avatar
    It's too hard to see the screen to be able to find it. :/
    01-19-2013 10:28 PM
  11. B. Diddy's Avatar
    If you're feeling adventurous (and if returning or exchanging the tablet isn't an option), you could try prying off the back cover and looking for the backlight connector, to see if it's a loose connection. Here's a general article that might help:

    Quick fix tips for simple screen issues | LAPTOP & TABLET SCREEN, LCD panels from $42.
    01-19-2013 10:35 PM
  12. link194's Avatar
    Can't really do that since it was my mother who bought it for me. I guess she's just gonna have to return it. It worked really well up until the screen went black.
    01-19-2013 10:38 PM

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