1. Karina Mullen's Avatar
    Hello,

    I have an HTC Droid Incredible LTE 4 and for the most part it's fabulous...

    But when I'm talking on the phone the screen goes black and if I try to unlock it to schedule something in my calendar, etc., the screen just goes black over and over and won't stay active long enough for me to unlock the screen. This is exceedingly frustrating since I can't use any apps when I'm on the phone, and I have to push the button on the top to get the screen to light up at all if I'm on the phone, it doesn't automatically light up if I take it away from my ear to look at something on my phone.

    Any suggestions? Thanks!
    02-28-2013 12:52 PM
  2. Greg C's Avatar
    Hello,

    I have an HTC Droid Incredible LTE 4 and for the most part it's fabulous...

    But when I'm talking on the phone the screen goes black and if I try to unlock it to schedule something in my calendar, etc., the screen just goes black over and over and won't stay active long enough for me to unlock the screen. This is exceedingly frustrating since I can't use any apps when I'm on the phone, and I have to push the button on the top to get the screen to light up at all if I'm on the phone, it doesn't automatically light up if I take it away from my ear to look at something on my phone.

    Any suggestions? Thanks!
    Sounds like a proximity sensor issue. The proximity sensor locks/unlocks your screen when on on a call so that if the screen touches your face it won't accidently hang up. Causes for this are scratches on the screen where the sensor is, bad screen protector or just a faulty sensor.
    B. Diddy and Karina Mullen like this.
    03-01-2013 03:23 PM
  3. B. Diddy's Avatar
    Agreed. If you have a screen protector, try taking it off. Also try giving the entire front of the phone a good cleaning with a microfiber cloth.
    Karina Mullen likes this.
    03-01-2013 03:27 PM

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