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  • 1 Post By Greg C
  1. Thread Author  Thread Author    #1  

    Default HTC Droid Incredible LTE 4 Screen Goes Black

    Hello,

    I have an HTC Droid Incredible LTE 4 and for the most part it's fabulous...

    But when I'm talking on the phone the screen goes black and if I try to unlock it to schedule something in my calendar, etc., the screen just goes black over and over and won't stay active long enough for me to unlock the screen. This is exceedingly frustrating since I can't use any apps when I'm on the phone, and I have to push the button on the top to get the screen to light up at all if I'm on the phone, it doesn't automatically light up if I take it away from my ear to look at something on my phone.

    Any suggestions? Thanks!
  2. #2  
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    Default Re: HTC Droid Incredible LTE 4 Screen Goes Black

    Quote Originally Posted by Karina Mullen View Post
    Hello,

    I have an HTC Droid Incredible LTE 4 and for the most part it's fabulous...

    But when I'm talking on the phone the screen goes black and if I try to unlock it to schedule something in my calendar, etc., the screen just goes black over and over and won't stay active long enough for me to unlock the screen. This is exceedingly frustrating since I can't use any apps when I'm on the phone, and I have to push the button on the top to get the screen to light up at all if I'm on the phone, it doesn't automatically light up if I take it away from my ear to look at something on my phone.

    Any suggestions? Thanks!
    Sounds like a proximity sensor issue. The proximity sensor locks/unlocks your screen when on on a call so that if the screen touches your face it won't accidently hang up. Causes for this are scratches on the screen where the sensor is, bad screen protector or just a faulty sensor.
    Current Device: ‚Äč Nexus 6 & Nexus Player

    Current Carrier: Sprint


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  3. #3  

    Default Re: HTC Droid Incredible LTE 4 Screen Goes Black

    Agreed. If you have a screen protector, try taking it off. Also try giving the entire front of the phone a good cleaning with a microfiber cloth.
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