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  • 1 Post By DanAdams73
  1. Thread Author  Thread Author    #1  

    Question Factory reset??

    I just got an 'off brand' / KOCASO,7" tablet, model number M736, with Android version 4.1.1.
    I am plagued with the "unfortunately, the process com. google.process.gapps has stopped."
    problem and it appears I am supposed to 'factory reset' the tablet to fix my problem. I can't
    figure out how to 'factory reset' this tablet. Can anyone help? Thanx in advance. (72 year
    old man with 'little knowledge' about software.) mountainjack
  2. #2  

    Default Re: Factory reset??

    Go to Settings > Backup & reset > Factory data reset. Then select Reset tablet.
    Jeanne Rog likes this.
  3. #3  

    Default Re: Factory reset??

    I think it's actually Settings/Privacy settings/Factory data reset. This is probably the correct manual for the tablet:

    http://www.kocaso.com/M730.pdf
  4. #4  

    Default Re: Factory reset??

    I have the same model. See screenshot.



    Quote Originally Posted by B. Diddy View Post
    I think it's actually Settings/Privacy settings/Factory data reset. This is probably the correct manual for the tablet:

    http://www.kocaso.com/M730.pdf
    Thanked by:
  5. #5  

    Default Re: Factory reset??

    Whoops! Sorry, didn't mean to elbow into the conversation. I didn't realize you had the same model, and the document link I posted was the best I could find on the web. By all means, listen to DanAdams73!
  6. #6  

    Default Re: Factory reset??

    No worries B. Diddy.

    Quote Originally Posted by B. Diddy View Post
    Whoops! Sorry, didn't mean to elbow into the conversation. I didn't realize you had the same model, and the document link I posted was the best I could find on the web. By all means, listen to DanAdams73!
  7. #7  

    Default Re: Factory reset??

    Related: looks like the firmware was released today: Index of /firmware/files/M736
  8. #8  

    Default Re: Factory reset??

    Hi. I just received a Kocaso M736 and managed to get the "Voice activation" turned on. Now the device won't stop talking when I touch any ICON. I can't even get it back to the settings to turn this thing off ! What should I do ???

    Jeanne
  9. #9  

    Default Re: Factory reset??

    Hello under Accessibility turn off talk back will fix your none stop talking of every thing you do in this!
  10. #10  
    Golfdriver97's Avatar

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    Default Re: Factory reset??

    Quote Originally Posted by Jeanne Rog View Post
    Hi. I just received a Kocaso M736 and managed to get the "Voice activation" turned on. Now the device won't stop talking when I touch any ICON. I can't even get it back to the settings to turn this thing off ! What should I do ???

    Jeanne
    Quote Originally Posted by Billie Lutz View Post
    Hello under Accessibility turn off talk back will fix your none stop talking of every thing you do in this!
    Welcome to the forums!

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  11. #11  

    Default Re: Factory reset??

    it asks me for a pin. how can I find the pin
  12. #12  

    Default Re: Factory reset??

    Quote Originally Posted by Katherine Lofton View Post
    it asks me for a pin. how can I find the pin
    Welcome to Android Central! The PIN is your Personal Identification Number (i.e., your password) to get into your device. Did you forget your PIN? Is this your device?
  13. #13  

    Default Re: Factory reset??

    Hi,
    I have a Kocaso M752 that gets stuck on the start up screen. The android symbol comes on and then the device gets stuck on the Kocaso color screen and then it shuts down/ goes blank. I've tried the power and volume button holding these two down for 20 seconds (I timed it!). This is my daughter's bought for her on Christmas and I've already had it replaced because of charging issues. Can anyone help??!!! I would prefer not to send this back AGAIN!!!!! HELP!
  14. #14  
    Rukbat's Avatar

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    Default Re: Factory reset??

    If you're sure the battery's fully charged (leave it plugged in at least overnight, preferably for 24 hours), I'd say that's about your only way out. There's very little technical information available about Kocaso's products.

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