Can't get files from phone to computer no matter what i do

Hadi Sami

New member
May 6, 2013
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The files on my phone, such as photos and videos, don't show up in the internal storage when i plug in my phone to the computer. So i can't drag and drop anything. I installed HTC sync manager on my computer, but when i try to connect with the phone it says some bull**** on the phone like "make sure you have installed the application on the computer and that it is open" I have installed it and it is open!!! What do i do? why is this so needlessly complicated????
 
The files on my phone, such as photos and videos, don't show up in the internal storage when i plug in my phone to the computer. So i can't drag and drop anything. I installed HTC sync manager on my computer, but when i try to connect with the phone it says some bull**** on the phone like "make sure you have installed the application on the computer and that it is open" I have installed it and it is open!!! What do i do? why is this so needlessly complicated????

Have you updated the drivers for HTC on your PC?
 
Is the phone being recognized by the computer? If not, it could be a driver is as Golfdriver97 said. Update drivers and reboot both the phone and computer.

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