Welcome to the Android Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 5 of 5
  1. Thread Author  Thread Author    #1  

    Default Phone freezes on making or receiving voice calls

    Hi there!

    I have a Samsung Galaxy SII, on O2 in the UK with their latest software release (Jelly Bean). Since the update the Jelly Bean the other month, it had been working like a dream, but starting this week, my phone seems to freeze whenever a call is recieved, or I try to dial out. The screen just goes black and the phone becomes unresponsive. Sometimes, the screen just stays black and I have to take the battery out to restart. At other times the phone will come back after between 1 and 4 minutes, after apparently rebooting itself (the Samsung welcome screen flashes up).

    The phone will also now hang and fail to play media (MP3) files. Whether using the Google Player, the native Samsung app or VLC. Normally, the screen goes black for a minute or two and then the app will show the track as queued up with artwork) but it will not play and the app just freezes. Other apps, internet browsing and text messages works as usual.

    I have tried removing any recently installed apps (only Dropbox was new recently) and I tried the factory reset. The problems persist after both.

    Any ideas, please?

    Tony
  2. #2  
    srkmagnus's Avatar

    Posts
    9,139 Posts
    Global Posts
    9,143 Global Posts
    ROM
    Stock 4.4 (KitKat)

    Default Re: Phone freezes on making or receiving voice calls

    Factory reset and don't install any apps. Use it like that for awhile and see if it continues. You might also want to consider reformatting the sd card as well. Seems like there is something causing the errors.

    Sent from my SPH-D710 using Tapatalk 2
  3. Thread Author  Thread Author    #3  

    Default Re: Phone freezes on making or receiving voice calls

    Thanks for the reply. I did try the factory reset and - after the factory reset - removed my External Storage (SD card) and the problem with calls still persisted.
  4. #4  

    Default Re: Phone freezes on making or receiving voice calls

    Screen protector covering the proximity sensor?

    Sent from my Nexus 4 using AC Forums mobile app
  5. #5  

    Default Re: Phone freezes on making or receiving voice calls

    hi
    I'm new to this forum. I registered because i have a similar problem as described above. On my Sony Xperia GO the phone app seems to have lower priority than other apps running. When e.g. receiving a call i might be able to "pick up the phone" but connection is only established after like 20 seconds. It seems that mainly widgets cause the problem. When I reboot the problem disappears for some time but returns in like half a day. I tried to do a factory reset but the problem reappeared after installing all the apps and widgets i like on my phone. Now I deleted all widgets (i had a few running) and it seems to fix the problem. My question now is - is it really true that widgets can get higher priority than the build-in phone app on my android (Jelly Bean) phone. (btw - i don't use screen protector)

Similar Threads

  1. Phone goes to sleep after making or receiving calls
    By dethomas in forum Samsung Galaxy S II
    Replies: 5
    Last Post: 04-20-2014, 07:20 AM
  2. Phone making horrible noise when i make or receive calls
    By DisplacedMic in forum HTC EVO 4G LTE
    Replies: 7
    Last Post: 09-03-2012, 08:34 AM
  3. Cannot make or receive any calls - please help
    By wapz in forum Virgin Mobile Optimus V
    Replies: 2
    Last Post: 06-30-2012, 03:53 PM
  4. phone not allowing incoming or outgoin voice calls
    By territorial1212 in forum Samsung Stratosphere
    Replies: 1
    Last Post: 06-18-2012, 07:32 AM
  5. Since OTA update phone freezes on incoming call
    By firescue0 in forum Samsung Continuum
    Replies: 1
    Last Post: 09-15-2011, 06:30 PM

Posting Permissions