01-13-2016 08:27 PM
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  1. arwa13's Avatar
    I have been having a major problem with my Samsung Galaxy S3 phone. The internal memory of the phone should be 11.25GB (even though it should be 16, but I know how these stuff actually work), Surly I have an extra external SD card, but that's not the problem. The internal memory keeps being filled with nothing.
    here is a picture to demonstrate the situation:

    As you can see the total space is 11.25 GB and if you count the applications, pictures, videos and miscellaneous files, they constitute no more than 2GB, which means that there should be no less than 9 GB left as available in the phone's internal memory, but as you can see I have got 5.84 GB available. How did that happen?

    I have rebooted the system yesterday when the internal memory was completely full (even though I have only 2GB filled). And I have a feeling that by tomorrow I will get the memory completely full without downloading or adding anything on the phone.

    And don't tell me I should clean cache or whatever that thing is, because I have already done that, and it's not working.

    Please help me.
    08-08-2013 05:21 AM
  2. Golfdriver97's Avatar
    I have been having a major problem with my Samsung Galaxy S3 phone. The internal memory of the phone should be 11.25GB (even though it should be 16, but I know how these stuff actually work), Surly I have an extra external SD card, but that's not the problem. The internal memory keeps being filled with nothing.
    here is a picture to demonstrate the situation:
    http://i2.wp.com/www.straketch.com/w...fit=900%2C9999
    As you can see the total space is 11.25 GB and if you count the applications, pictures, videos and miscellaneous files, they constitute no more than 2GB, which means that there should be no less than 9 GB left as available in the phone's internal memory, but as you can see I have got 5.84 GB available. How did that happen?

    I have rebooted the system yesterday when the internal memory was completely full (even though I have only 2GB filled). And I have a feeling that by tomorrow I will get the memory completely full without downloading or adding anything on the phone.

    And don't tell me I should clean cache or whatever that thing is, because I have already done that, and it's not working.

    Please help me.
    Welcome to the forums!
    I would back up anything you need to your SD card, and do a factory reset. I am guessing there is a ghost file that is taking up so much space and not reporting.
    B. Diddy likes this.
    08-08-2013 08:24 AM
  3. arwa13's Avatar
    I said that I have rebooted the system many times, which is the same as doing a factory reset, right? Nothing happens, it just brings my phone to its original position
    (Empty), but then the memory starts being filled with "ghost files".
    Any other solution?
    08-15-2013 06:02 AM
  4. B. Diddy's Avatar
    Rebooting is different than factory reset. Factory reset is a complete wipe of all of your data, bringing your phone back to its original state.

    Sent from my DROID RAZR using AC Forums mobile app
    Golfdriver97 likes this.
    08-15-2013 10:50 AM
  5. arwa13's Avatar
    Then let me rephrase that. I have done Factory data reset about 5 times, I have backed up everything and I have restored my phone to its original position when I first bought it, empty. And then I have went to customer service, and they said they will install the new system (for Galaxy S4) and when they returned it they said the problem should be solved with the new system. I didn't see a new system, I just believe that they have only done Factory data reset and that was it. I'm still having the same problem.
    Other than factory reset, what can I do?
    08-16-2013 02:11 AM
  6. B. Diddy's Avatar
    I'm not sure what they meant by installing the system for the S4 on your S3. Maybe they meant they would make sure your S3's operating system was as up-to-date as possible (presumably 4.2.2, although I can't be sure). Regardless, I don't really understand why this problem is persisting.

    The only other thing I can think of would be to boot into Safe Mode and see if the problem remains. Instructions here: Samsung Galaxy S III - Enable and Disable Safe Mod... - Mobile Product Support Forums
    08-16-2013 03:10 AM
  7. arwa13's Avatar
    Thanks, I'll try that.
    If it doesn't work then I'll go back to costumer service and insist on finding a solution.
    08-16-2013 03:57 AM
  8. Phil Jackson's Avatar
    Hi, Arwa13,
    This is a rare but irritating problem that I also had. Android generates error logs in a memory location that you can't get to unless your phone has been rooted, and the only way you can delete these logs without rooting your phone is to do a factory reset. Why a small number of phones have this issue is something of a mystery.
    Do you have any apps or functions that keep crashing out?
    Regards,
    Phil
    08-21-2013 03:17 AM
  9. Phil Jackson's Avatar
    08-21-2013 03:20 AM
  10. Steven Williams4's Avatar
    Did you look for a app that might fix it?
    10-27-2013 12:43 AM
  11. roflwithsyrup's Avatar
    this is the same problem for me. so irritating. please help
    12-12-2013 02:27 AM
  12. scynz1's Avatar
    My SGS3 was plagued with this problem for months but I have finally found the answer on another forum. Basically it's a huge log file which keeps building up. The fix is incredibly simple after all that frustrating searching

    "You don't have to root your phones to fix this problem. Just dial *#9900# on the phone and then select from menu - delete dumpstate/logcat. I tested this solution on my SGS2 and it works. "
    Credit to damianoz here
    01-03-2014 05:01 PM
  13. Atheer93_a's Avatar
    Same problem here with note 2😩 please help
    01-08-2014 03:02 AM
  14. scynz1's Avatar
    Have you tried all of the solutions above?
    01-08-2014 03:12 AM
  15. Stephanie Biddulph's Avatar
    dialling that number sounds like a scam. my phone has the same prob, I have deleted loads of files, its doing my head in, I cant open my pictures or music now.
    01-08-2014 04:58 AM
  16. B. Diddy's Avatar
    dialling that number sounds like a scam. my phone has the same prob, I have deleted loads of files, its doing my head in, I cant open my pictures or music now.
    Welcome to Android Central! I don't think the number is a scam--it's a hidden Android command code. I don't know the technicalities of deleting the logcat as suggested by scynz1, but if you check out the reference link, there are a number of people who replied that they had success with it.
    01-08-2014 11:53 AM
  17. Ameya Rao's Avatar
    the method of using keyboard & dialing *#9900# really works.. i m using note (N 7000) since 2 years. my phone shows internal memory 1.97 GB, USB Storage as 11.07 GB.. I felt **** when i saw this in actual as manual said phone comes with 16 GB of memory. I was facing this problem saying not enough space left in phone memory while the memory was not full in actual. i tried the above said keys & dialed.. i thought that i might lost my contacts or messages or images & all.. but everything is still there.. only dump data is been deleted & my phone is set free with above 0.75 GB of space.. happy with it..

    thanks
    01-17-2014 12:30 AM
  18. Atheer93_a's Avatar
    I tried all the solutions you said but nothing work 😓 any other solution ?
    01-20-2014 04:30 PM
  19. Atheer93_a's Avatar
    I'm thinking now about rooting my phone, is that will help ?
    01-20-2014 04:33 PM
  20. Dario Mirovic's Avatar
    My SGS3 was plagued with this problem for months but I have finally found the answer on another forum. Basically it's a huge log file which keeps building up. The fix is incredibly simple after all that frustrating searching

    "You don't have to root your phones to fix this problem. Just dial *#9900# on the phone and then select from menu - delete dumpstate/logcat. I tested this solution on my SGS2 and it works. "
    Credit to damianoz here
    I just wanted to say that it worked for me too, for the absolutely same problem on SGS2. Not even reboot was needed afterwards.
    01-25-2014 09:51 AM
  21. Rukbat's Avatar
    It works if you have a large logcat file. Entries are made into t for various reasons, usually for problems. If you have a small file, it's not going to do much. I just dumped mine (to see how large it had been) and internal (on a 32GB phone) went from 23.02GB free to 23.03GB free.

    Stephanie, it's not a scam. Since the early days of cellphones, there have been "hidden" menus that you could access by dialing numbers usually starting with #. I've forgotten most of them over the years (every manufacturer has a different set), but every time I run across one now I'm logging the number and what it's for, for which phone. What good are computers if they can't keep records for us?
    01-26-2014 11:14 PM
  22. LG1983's Avatar
    Dude you are my here! thanks!
    01-30-2014 07:48 AM
  23. txmomof2girls's Avatar
    I tried the # and my phone (Galaxy S3) just keeps saying 'we are unable to complete your call as dialed'. Any suggestions? I entered a 4 GB mini sd card recently and moved a bunch of apps off and deleted photos and I'm still getting the internal memory is full every few days.
    01-30-2014 11:51 AM
  24. Rukbat's Avatar
    I entered a 4 GB mini sd card recently and moved a bunch of apps off and deleted photos and I'm still getting the internal memory is full every few days.
    I got that for about the last 3 months I ran my Precedent (an Eclair phone.) Now with 5 times as many apps on my Note 3 (and there's junk I downloaded just to see why someone was having a problem, and haven't deleted it yet), I still have over 23 GB free internally.

    I'd be having troubles if I still ran Windows 95 with a 2.5GB drive too. Moore's law says that if we're really very lucky, a phone will last about 2 years (and we'll be crying for the last 6 months). Run a 3 year old phone and you won't be happy.
    01-31-2014 01:27 AM
  25. biep99's Avatar
    i had this too on my sgs3 and the #code didn't work for me because of being on custom rom.tried literally almost everything but the only thing that finally showed my true storage status was by formatting my internal sd card. had nothing special on it so i ventured it anyway... but if you have important stuff on it... backup.... after formatting.... jihaaaaa....there was my true storage status... finally!
    02-01-2014 04:13 AM
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