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  1. Thread Author  Thread Author    #1  

    Exclamation Help!! Nexus 4 Stuck on Google logo

    On my nexus 4 I was trying to download the 4.4 kitkat, but i messed up and deleted something i think.
    So now i'm just stuck on the Google logo, i don't know what to do! Can anyone please please help?
    Last edited by Cruttonn; 12-07-2013 at 12:38 AM.
  2. #2  

    Default Re: Help!! Nexus 4 Stuck on Google logo

    Welcome to Android Central! First, press and hold the power button until the phone powers off (usually after holding the button down for about 5-10 seconds). Then, follow these instructions to boot into Recovery Mode and try to Wipe Cache Partition:
  3. Thread Author  Thread Author    #3  

    Default Re: Help!! Nexus 4 Stuck on Google logo

    i dont see this
    An image of an Android with a red triangle will appear.
  4. #4  

    Default Re: Help!! Nexus 4 Stuck on Google logo

    So are you able to get to the bootloader first (i.e., the screen which allows you to select Recovery)?
  5. Thread Author  Thread Author    #5  

    Default Re: Help!! Nexus 4 Stuck on Google logo

    yea i can get to it, i went into recovery and tried everything there.
    i think this all started when i was trying to download my phone into 4.4, and i clicked install zip from sideload. and after that my problems started.
    everytime i try to reboot my phone it won't go past the google logo
  6. #6  
    srkmagnus's Avatar

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    Default Re: Help!! Nexus 4 Stuck on Google logo

    Quote Originally Posted by Cruttonn View Post
    yea i can get to it, i went into recovery and tried everything there.
    i think this all started when i was trying to download my phone into 4.4, and i clicked install zip from sideload. and after that my problems started.
    everytime i try to reboot my phone it won't go past the google logo
    Have you tried the factory reset option? Give that a try in Recovery and see if that helps. Otherwise, you'll need to restore the factory image. Follow this guide: [GUIDE] Nexus 4 - Factory Image Restore

    Be sure to download the latest 4.4 or 4.4.1 image for the Nexus 4. Let us know if you need any help or have further questions.

    Sent from my Nexus 5 using AC Forums mobile app
  7. #7  

    Default Re: Help!! Nexus 4 Stuck on Google logo

    I wish I could help you more, but this is beyond my scope. Hopefully someone else will have more input. You could also try the and click on "Contact Us" in the upper right. Good luck!
  8. Thread Author  Thread Author    #8  

    Default Re: Help!! Nexus 4 Stuck on Google logo

    Quote Originally Posted by srkmagnus View Post
    Have you tried the factory reset option? Give that a try in Recovery and see if that helps. Otherwise, you'll need to restore the factory image. Follow this guide: [GUIDE] Nexus 4 - Factory Image Restore

    Be sure to download the latest 4.4 or 4.4.1 image for the Nexus 4. Let us know if you need any help or have further questions.

    Sent from my Nexus 5 using AC Forums mobile app
    do i download the 4.4 or 4.4.1 before doing the factory image restore?
    and where can i download it
  9. #9  
    srkmagnus's Avatar

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    Default Re: Help!! Nexus 4 Stuck on Google logo

    If the 4.4.1 image is available use that. If it's not, then use the 4.4 then update to 4.4.1 via sideload

    Sent from my Nexus 5 using AC Forums mobile app
  10. Thread Author  Thread Author    #10  

    Default Re: Help!! Nexus 4 Stuck on Google logo

    how do i put the codes in the format
  11. #11  
    srkmagnus's Avatar

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    Default Re: Help!! Nexus 4 Stuck on Google logo

    Which codes?

    Sent from my Nexus 5 using AC Forums mobile app
  12. Thread Author  Thread Author    #12  

    Default Re: Help!! Nexus 4 Stuck on Google logo

    Quote Originally Posted by srkmagnus View Post
    Which codes?

    Sent from my Nexus 5 using AC Forums mobile app
    in this guide
    [GUIDE] Nexus 4 - Factory Image Restore
    what do i use to put in the commands?
  13. #13  
    srkmagnus's Avatar

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    Default Re: Help!! Nexus 4 Stuck on Google logo

    Quote Originally Posted by Cruttonn View Post
    in this guide
    [GUIDE] Nexus 4 - Factory Image Restore
    what do i use to put in the commands?
    You need to open the command line if using Windows or Terminal if using Mac.
  14. Thread Author  Thread Author    #14  

    Default Re: Help!! Nexus 4 Stuck on Google logo

    Quote Originally Posted by srkmagnus View Post
    You need to open the command line if using Windows or Terminal if using Mac.
    i have command prompt, is that it?
  15. #15  

    Default Re: Help!! Nexus 4 Stuck on Google logo

    f you're unable to turn on your device, it could be because your device was not powered off correctly and the battery completely drained. You can get your device to power on using the following steps:

    **Note** Please use the USB cable and charging adapter that came with your device. Using other chargers could cause your device to charge more slowly, not at all, or damage your device.

    Step 1 - Please plug the power adapter into a functioning wall outlet and connect your device to the adapter.
    -Hold the following buttons for 10 seconds based on your device:
    Nexus 7: Press and hold Volume Down first, then also press and hold the Power button.
    Nexus 4 or Nexus 10: Press and hold both Volume Up and Volume Down first, then also press and hold the Power button.
    -The device should load the bootloader which has a picture of an Android and the word 'Start' with highlight around it.
    -Use the volume buttons to navigate through the options until they see 'power off', then to press the power button on the device to select the 'power off' option.
    -Unplug the device and quickly plug it back in within 10 seconds.
    -You should see a charging battery icon on the screen.
    -Hold the power button for 15 seconds and the device should turn on. If not, go to the next step.

    Step 2 - Charge the device for 1 minute:
    -Plug your device into its original power adapter using the charger's original USB cable, ensuring that the power cord is securely connected to the tablet and the power adapter. Also, make sure you're using a functioning power outlet.
    -Wait for one minute.
    -Press and hold the power button for at least 15 seconds to see if the device powers on.
    -If a charging battery icon appeared, the device may need more time to charge before it will turn on. Either way, if the device did not turn on, go to the next step.

    Step 3 - Charge the device for 1 hour:
    -Plug your device into its original power adapter using the charger's original USB cable for an hour, ensuring that the power cord is securely connected to the tablet and the power adapter. Also, make sure you're using a functioning power outlet.
    -After an hour, disconnect the charging cable from your device.
    -Within 10 seconds of disconnecting the cable, quickly connect the cable again.
    -Press and hold the power button for at least 15 seconds to see if the device powers on. If not, go to the next step.

    Step 4 - Charge the device overnight:
    If your device does not power on after following the steps listed above, try charging your device overnight (at least 10 hours), then repeating Step 3.

    If your issue was resolved during these steps, reply back to this email and let us know!

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