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Re: Help!! Nexus 4 Stuck on Google logo
f you're unable to turn on your device, it could be because your device was not powered off correctly and the battery completely drained. You can get your device to power on using the following steps:
**Note** Please use the USB cable and charging adapter that came with your device. Using other chargers could cause your device to charge more slowly, not at all, or damage your device.
Step 1 - Please plug the power adapter into a functioning wall outlet and connect your device to the adapter.
-Hold the following buttons for 10 seconds based on your device:
Nexus 7: Press and hold Volume Down first, then also press and hold the Power button.
Nexus 4 or Nexus 10: Press and hold both Volume Up and Volume Down first, then also press and hold the Power button.
-The device should load the bootloader which has a picture of an Android and the word 'Start' with highlight around it.
-Use the volume buttons to navigate through the options until they see 'power off', then to press the power button on the device to select the 'power off' option.
-Unplug the device and quickly plug it back in within 10 seconds.
-You should see a charging battery icon on the screen.
-Hold the power button for 15 seconds and the device should turn on. If not, go to the next step.
Step 2 - Charge the device for 1 minute:
-Plug your device into its original power adapter using the charger's original USB cable, ensuring that the power cord is securely connected to the tablet and the power adapter. Also, make sure you're using a functioning power outlet.
-Wait for one minute.
-Press and hold the power button for at least 15 seconds to see if the device powers on.
-If a charging battery icon appeared, the device may need more time to charge before it will turn on. Either way, if the device did not turn on, go to the next step.
Step 3 - Charge the device for 1 hour:
-Plug your device into its original power adapter using the charger's original USB cable for an hour, ensuring that the power cord is securely connected to the tablet and the power adapter. Also, make sure you're using a functioning power outlet.
-After an hour, disconnect the charging cable from your device.
-Within 10 seconds of disconnecting the cable, quickly connect the cable again.
-Press and hold the power button for at least 15 seconds to see if the device powers on. If not, go to the next step.
Step 4 - Charge the device overnight:
If your device does not power on after following the steps listed above, try charging your device overnight (at least 10 hours), then repeating Step 3.
If your issue was resolved during these steps, reply back to this email and let us know!