- 1 Posts
phone ist stuck on startup screen
i am new to this forum so i hope i am asking this question in the right category.
i have a alcatel one touch 4033a device running on android 4.2 jelly bean. it is custom made for my sevice provider digicel and re branded as the digicel DL 700.
the phone is not even a month old. yesterday i wanted to get some pics from my pc to my phone so i connected to my usb and upon mounting, my pc said that the card needed to be formatted. so i formatted the card. i was using a lot of apps that where stored on the card so my device started lagging. i did a battery pull and it got stuck on the start up screen. also any time i connect a usb cable or charger it turns on by itself and still stuck on the boot screen. i tried factory reset and cache wipe from recovery mode but it still stays stuck at the bootscreen. i am new to android so i hope someone out there can help me. i there a way to do a clean os install from the sd card? and if yes where can i find the original factory android jelly bean software for my device? or can i use any android 4.2 jelly bean version?
- 12-10-2013, 08:34 PM #2
Re: phone ist stuck on startup screen'From one thing, you learn a thousand things.' - From the Earth Book in the Book of Five Rings
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- 02-06-2014, 11:59 AM #3
- 02-06-2014, 06:23 PM #4
Re: phone ist stuck on startup screen
If you have the same issues and a factory reset doesn't solve the problem then contact the carrier or manufacturer and try and get a replacement or repair on the device.
I'm not sure that there are Alcatel factory restore options available as you would find for other OEM devices.
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