1. usdima's Avatar
    I have a problem with Viber 4.2 on Android 4.4.2 Samsung / Galaxy S4 Google Play Edition.

    Viber 4.2 crashes while trying making the call (crash happens when other party answers) or while receiving the call (in the moment of answer). Also, Viber crashes while changing some options in Settings. For example, changing Settings->Privacy->Collect analytics crashes Viber. Uninstall/Reinstall/reboot device does not help. Downgrade to Viber 4.1 (still available on Viber web site) solved the problem but Viber 4.2 has new interesting options (block list, ring tone selection), so, I would like to use Viber 4.2 (but without these critical bugs).

    Same problem was listed on other board (Moto G phone / Android 4.4.2).

    Does anybody have the same problem and if so, what's your phone and Android version?
    Jahir Khan likes this.
    01-25-2014 03:39 PM
  2. ViberTeam's Avatar
    Hey, thanks for the info. We're looking into this issue now and it would be awesome if you contact us via: http://helpme.viber.com/index.php?/T...t/RenderForm/1 for further info.
    Thanks for your help!
    01-26-2014 03:52 PM
  3. usdima's Avatar
    Already contacted. Ticket TCS-115-78066.

    If you need additional information, send me PM.
    01-27-2014 08:37 AM
  4. chiavega's Avatar
    I have had issues with VIBER for a few months.
    While working in background the phone occasionally gives me the error msg: "Your VIBER had a problem. Send Report/OK"
    I always send the report. There are days when that happens up to some 10 times.
    My phone is a Galaxy S3, Android V 4.1.2, and VIBER V 4.2.0. My internet is AT&T 4G LTE . I have seen it happen also while connected by WiFi
    Any comments / suggestions ?
    01-27-2014 02:32 PM
  5. syshah's Avatar
    Yeah I have exactly the same problem that you describe; Viber 4.2.0 / Android 4.4.2 on a Motorola Moto G.
    Logged a ticket with Viber Support and waiting to see what happens.
    -Sy
    01-27-2014 02:40 PM
  6. usdima's Avatar
    To ViberTeam: Look into feedbacks in Google Play Store: crashes and call disconnects were introduced in last update for variety of devices. You should temporary block ver. 4.2 in Google Play for at least some devices.

    help! it was a great app until just yesterday, my whole family's viber crashed! none of us could pick up incoming calls or even make calls! we asked our other friends to check if theirs was working and it wasnt! please help! oh and also sometimes if im getting an incoming call, the whole screen just turns black and I am unable to do anything but restart my phone! the same thing has been happening with my mum! please help me! if this is fixed then 5 stars!
    ...
    Crashing This app always crash in my HTC one v. Last update crashes in Sony xperia also.
    ...
    Installed on recently purchased Motorola MotoG. Worked ok at the start, now crashes when making or receiving calls & recording voice msg. Reinstalled from scratch but still the same. Pls sort as I use a lot!
    ...
    Samsung galaxy note 2 4.3 After latest update same like skype now the skin is beautiful but call is cheap now always cut when u call someone when they accept call failed when u call someone they accept the call failed and drop the call
    ...
    01-27-2014 03:53 PM
  7. G_Rai's Avatar
    Viber 4.2 keeps on crashing if I try to pic up a call or the person being called pics the call.
    Its happening from last week...I don't know if there was any resent update.Can this issue be looked at.
    Device: MOTO G
    Fazel Subian likes this.
    01-30-2014 05:27 AM
  8. Hashem Tatari's Avatar
    I have the same problem with my Moto G device.
    Is there any place that I can download the older version of viber?
    01-30-2014 08:09 AM
  9. usdima's Avatar
    http://download.viber.com/viber.apk

    Check the version. It should be 4.1. If it is already 4.2, I can send you 4.1 (this link pointed to 4.1 one week ago).
    01-30-2014 09:27 AM
  10. RorixRebel's Avatar
    same issue here with my moto X, can someone send me the 4.1 version?

    edit: the link above is the 4.1.0 version, hooooraaaayyy!!
    02-01-2014 08:18 PM
  11. Dane Noro's Avatar
    Thanks so much for listing a link to 4.1 Viber is really pretty terrible for not including easy to access links to older versions. They're literally stopping people from using the app if there is any problems.
    02-02-2014 09:26 AM
  12. Ma Honeylet Cordova's Avatar
    hey!
    Im about to lost my mind! it's so grrrrr! I cannot install viber on my xperia z1!
    02-03-2014 02:36 AM
  13. usdima's Avatar
    I confirm that original problem has been solved. Update your Viber via Google Play. No more crashes while placing or receiving the call.
    02-03-2014 11:00 AM
  14. Gulmina Khan's Avatar
    iam having problem with my viber 4.2.0 on Xperia p ...it gets disconnected again and again while calling or texting ..why so much bugs in this new update ,it was okay with old updates but now this problem .please i need solution of it..i have already uninstalled and reinstalled but not done
    02-13-2014 05:47 AM
  15. Thulasya's Avatar
    in my nexus 4, Viber is terrible. Other side hear me as a un-human voice (like robotic sound). Also echo and many sound in background
    04-21-2014 07:51 PM
  16. BaDSaDNeSS's Avatar
    Yeah I have exactly the same problem that you describe; Viber 4.3.0 / Android 4.3 on a Samsung note 2
    04-28-2014 04:00 AM
  17. BaDSaDNeSS's Avatar
    Yeah I have exactly the same problem that you describe; Viber 4.3.0 / Android 4.3 on a Samsung
    Note 2.
    04-28-2014 04:03 AM
  18. btodorova's Avatar
    I can not use my Viber! It's written Dissconected all day!!! What's up? Please help!!! I use Samsung Galaxy S3, until now I've never had problems with Viber! Please help!!!
    04-29-2014 05:55 AM
  19. Vsweety's Avatar
    I can not use my Viber! It's written Dissconected all day!!! What's up? Please help!!! I use Samsung Galaxy S3, until now I've never had problems with Viber! Please help!!!
    I haven't noticed any problems with my Viber 4.3. Maybe your problem is/was caused by a Viber server in your neck of the woods. And in that case it's likely only temporary. Do you still have that problem? Then I would see if uninstalling, rebooting, and reinstalling Viber helps.
    04-30-2014 04:14 PM
  20. Edralyn76's Avatar
    Im having troubles with my in and out going calls on viber other application and regular call are still good.except with viber. been two weeks now having hard time cant hear the person i called or calls me.tho the run time still functioning ring ring and rang but when i answer it the other parties or my line could hear.

    i did unstall and re install it but still the same problem

    im using android phone gt7265 samsung dous

    anyone can relate with me??

    pls need your advice. thanks
    08-11-2014 05:58 AM
  21. Edralyn76's Avatar
    yes i did both uninstalling the old viber and re install new. its been two weeks now been tried 3 time to install and changing number as well still the same. cant here the person im calling and the person who called me.

    i even tried to email viber support but there were reffering i have lots of apps tho all of it are good like magic jack, whastapp fb messenger and whatsapp and regular calls. other than that dont have a problel

    i even clear caches yet still the same..

    anymore tips?

    Thanks
    08-11-2014 06:11 AM
  22. Edralyn76's Avatar
    Im having troubles with my in and out going calls on viber other application and regular call are still good.except with viber. been two weeks now having hard time cant hear the person i called or calls me.tho the run time still functioning ring ring and rang but when i answer it the other parties or my line could hear.

    i did unstall and re install it but still the same problem

    im using android phone gt7265 samsung dous

    anyone can relate with me??

    pls need your advice. thanks
    08-11-2014 06:30 AM
  23. Gianluigi Gonzaga's Avatar
    I have a Samusung Galaxy 3 and I also have the same problem with Viber. in my car, with Bluetooth, For example when my sister phones me its shows that she is calling with Viber but she doesn't have Viber, as a result the phone rings and I can't answer the phone. also sometimes the phone stays hooked up and in the car screen it displays PHONE the only way is to shut the phone off
    01-30-2015 01:46 PM
  24. hrabl's Avatar
    I have a Huawei G750 running rooted android 4.2 and cannot make video calls on Viber. The icon is greyed out and also other parties cannot connect on video.
    05-14-2015 04:06 PM

Similar Threads

  1. Accidentally installed Google Play Edition Rom with S-on
    By Amazon62 in forum HTC One Rooting, ROMs & Hacks
    Replies: 6
    Last Post: 11-11-2016, 12:35 PM
  2. sNote-PDF export with text?
    By Shawn Waldo in forum Samsung Galaxy Note 10.1 (2014)
    Replies: 7
    Last Post: 01-26-2014, 10:06 PM
  3. Replies: 1
    Last Post: 01-25-2014, 04:04 PM
  4. need help with file transfer using phone
    By shaselai in forum Droid RAZR MAXX
    Replies: 1
    Last Post: 01-25-2014, 01:25 PM
  5. Tablet problems~
    By TheSkillz3000 in forum Android 4.1 / 4.2 / 4.3 Jelly Bean
    Replies: 0
    Last Post: 01-25-2014, 09:08 AM
LINK TO POST COPIED TO CLIPBOARD