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  1. Thread Author  Thread Author    #1  

    Default Problem with Viber 4.2

    I have a problem with Viber 4.2 on Android 4.4.2 Samsung / Galaxy S4 Google Play Edition.

    Viber 4.2 crashes while trying making the call (crash happens when other party answers) or while receiving the call (in the moment of answer). Also, Viber crashes while changing some options in Settings. For example, changing Settings->Privacy->Collect analytics crashes Viber. Uninstall/Reinstall/reboot device does not help. Downgrade to Viber 4.1 (still available on Viber web site) solved the problem but Viber 4.2 has new interesting options (block list, ring tone selection), so, I would like to use Viber 4.2 (but without these critical bugs).

    Same problem was listed on other board (Moto G phone / Android 4.4.2).

    Does anybody have the same problem and if so, what's your phone and Android version?
  2. #2  
    ViberTeam's Avatar

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    Default Re: Problem with Viber 4.2

    Hey, thanks for the info. We're looking into this issue now and it would be awesome if you contact us via: http://helpme.viber.com/index.php?/T...t/RenderForm/1 for further info.
    Thanks for your help!
    Last edited by NothingIsTrue; 01-26-2014 at 06:17 PM. Reason: removed short link
  3. Thread Author  Thread Author    #3  

    Default Re: Problem with Viber 4.2

    Already contacted. Ticket TCS-115-78066.

    If you need additional information, send me PM.
  4. #4  

    Default Re: Problem with Viber 4.2

    I have had issues with VIBER for a few months.
    While working in background the phone occasionally gives me the error msg: "Your VIBER had a problem. Send Report/OK"
    I always send the report. There are days when that happens up to some 10 times.
    My phone is a Galaxy S3, Android V 4.1.2, and VIBER V 4.2.0. My internet is AT&T 4G LTE . I have seen it happen also while connected by WiFi
    Any comments / suggestions ?
  5. #5  

    Default Re: Problem with Viber 4.2

    Yeah I have exactly the same problem that you describe; Viber 4.2.0 / Android 4.4.2 on a Motorola Moto G.
    Logged a ticket with Viber Support and waiting to see what happens.
    -Sy
  6. Thread Author  Thread Author    #6  

    Default Re: Problem with Viber 4.2

    To ViberTeam: Look into feedbacks in Google Play Store: crashes and call disconnects were introduced in last update for variety of devices. You should temporary block ver. 4.2 in Google Play for at least some devices.

    help! it was a great app until just yesterday, my whole family's viber crashed! none of us could pick up incoming calls or even make calls! we asked our other friends to check if theirs was working and it wasnt! please help! oh and also sometimes if im getting an incoming call, the whole screen just turns black and I am unable to do anything but restart my phone! the same thing has been happening with my mum! please help me! if this is fixed then 5 stars!
    ...
    Crashing This app always crash in my HTC one v. Last update crashes in Sony xperia also.
    ...
    Installed on recently purchased Motorola MotoG. Worked ok at the start, now crashes when making or receiving calls & recording voice msg. Reinstalled from scratch but still the same. Pls sort as I use a lot!
    ...
    Samsung galaxy note 2 4.3 After latest update same like skype now the skin is beautiful but call is cheap now always cut when u call someone when they accept call failed when u call someone they accept the call failed and drop the call
    ...
  7. #7  

    Default Re: Problem with Viber 4.2

    Viber 4.2 keeps on crashing if I try to pic up a call or the person being called pics the call.
    Its happening from last week...I don't know if there was any resent update.Can this issue be looked at.
    Device: MOTO G
    Thanked by:
  8. #8  

    Default Re: Problem with Viber 4.2

    I have the same problem with my Moto G device.
    Is there any place that I can download the older version of viber?
  9. Thread Author  Thread Author    #9  

    Default Re: Problem with Viber 4.2

    http://download.viber.com/viber.apk

    Check the version. It should be 4.1. If it is already 4.2, I can send you 4.1 (this link pointed to 4.1 one week ago).
  10. #10  

    Default Re: Problem with Viber 4.2

    same issue here with my moto X, can someone send me the 4.1 version?

    edit: the link above is the 4.1.0 version, hooooraaaayyy!!
  11. #11  

    Default Re: Problem with Viber 4.2

    Thanks so much for listing a link to 4.1 Viber is really pretty terrible for not including easy to access links to older versions. They're literally stopping people from using the app if there is any problems.
  12. #12  

    Default Re: Problem with Viber 4.2

    hey!
    Im about to lost my mind! it's so grrrrr! I cannot install viber on my xperia z1!
  13. Thread Author  Thread Author    #13  

    Default Re: Problem with Viber 4.2

    I confirm that original problem has been solved. Update your Viber via Google Play. No more crashes while placing or receiving the call.
  14. #14  

    Default Re: Problem with Viber 4.2

    iam having problem with my viber 4.2.0 on Xperia p ...it gets disconnected again and again while calling or texting ..why so much bugs in this new update ,it was okay with old updates but now this problem .please i need solution of it..i have already uninstalled and reinstalled but not done
  15. #15  

    Default Re: Problem with Viber 4.2

    in my nexus 4, Viber is terrible. Other side hear me as a un-human voice (like robotic sound). Also echo and many sound in background
  16. #16  

    Default Re: Problem with Viber 4.2

    Yeah I have exactly the same problem that you describe; Viber 4.3.0 / Android 4.3 on a Samsung note 2
    Last edited by BaDSaDNeSS; 04-28-2014 at 05:16 AM.
  17. #17  

    Default Re: Problem with Viber 4.2

    Yeah I have exactly the same problem that you describe; Viber 4.3.0 / Android 4.3 on a Samsung
    Note 2.
    Last edited by BaDSaDNeSS; 04-28-2014 at 05:17 AM.
  18. #18  

    Default Re: Problem with Viber 4.2

    I can not use my Viber! It's written Dissconected all day!!! What's up? Please help!!! I use Samsung Galaxy S3, until now I've never had problems with Viber! Please help!!!
  19. #19  
    Vsweety's Avatar
    Banned

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    Default Re: Problem with Viber 4.2

    Quote Originally Posted by btodorova View Post
    I can not use my Viber! It's written Dissconected all day!!! What's up? Please help!!! I use Samsung Galaxy S3, until now I've never had problems with Viber! Please help!!!
    I haven't noticed any problems with my Viber 4.3. Maybe your problem is/was caused by a Viber server in your neck of the woods. And in that case it's likely only temporary. Do you still have that problem? Then I would see if uninstalling, rebooting, and reinstalling Viber helps.
  20. #20  

    Default Re: Problem with Viber 4.2

    Im having troubles with my in and out going calls on viber other application and regular call are still good.except with viber. been two weeks now having hard time cant hear the person i called or calls me.tho the run time still functioning ring ring and rang but when i answer it the other parties or my line could hear.

    i did unstall and re install it but still the same problem

    im using android phone gt7265 samsung dous

    anyone can relate with me??

    pls need your advice. thanks
  21. #21  

    Default Re: Problem with Viber 4.2

    yes i did both uninstalling the old viber and re install new. its been two weeks now been tried 3 time to install and changing number as well still the same. cant here the person im calling and the person who called me.

    i even tried to email viber support but there were reffering i have lots of apps tho all of it are good like magic jack, whastapp fb messenger and whatsapp and regular calls. other than that dont have a problel

    i even clear caches yet still the same..

    anymore tips?

    Thanks
  22. #22  

    Default Re: Problem with Viber 4.2

    Quote Originally Posted by Edralyn76 View Post
    Im having troubles with my in and out going calls on viber other application and regular call are still good.except with viber. been two weeks now having hard time cant hear the person i called or calls me.tho the run time still functioning ring ring and rang but when i answer it the other parties or my line could hear.

    i did unstall and re install it but still the same problem

    im using android phone gt7265 samsung dous

    anyone can relate with me??

    pls need your advice. thanks

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