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  1. Thread Author  Thread Author    #1  

    Default "Couldn't prepare instant mix. Please try again." (SOLUTION) for Touchless Controls

    So you just bought a Moto-X and you updated to the latest software of Google Play Music so you can fully experience and enjoy the touchless controls when playing your music content!

    Well that's just the problem, The latest update may have a bug that prevents you from playing the music you want with the touchless controls because it wants you to use the Instant Mix to play the song.

    You can easily solve this issue by following this instruction right below:

    Settings -> Apps -> All -> Google Play Music -> Uninstall Updates to Google Play Music. (DONE!)
    The source of the bug is from "instant Mix" and by removing the update that gives you that feature, you will now be bug free when using touchless controls to play your songs.

    If this solution has helped you out, please let me know because it defiantly helped me out!
    Thanks! =)
    Last edited by DreamyAbaddon; 02-04-2014 at 01:23 AM.
  2. #2  
    Golfdriver97's Avatar

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    Default Re: "Couldn't prepare instant mix. Please try again." (SOLUTION) for Touchless Controls

    Is this for the 4.4 version? I am still on 4.2, and I have no bugs like this.

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  3. Thread Author  Thread Author    #3  

    Default Re: "Couldn't prepare instant mix. Please try again." (SOLUTION) for Touchless Controls

    Quote Originally Posted by Golfdriver97 View Post
    Is this for the 4.4 version? I am still on 4.2, and I have no bugs like this.
    Not sure which version I had before but my Google Play is currently Version 5.2 which is how it was factory settings on my Moto X phone.

    I just hope this helps for those with the bug! =/
  4. #4  
    Golfdriver97's Avatar

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    Default Re: "Couldn't prepare instant mix. Please try again." (SOLUTION) for Touchless Controls

    Quote Originally Posted by DreamyAbaddon View Post
    Not sure which version I had before but my Google Play is currently Version 5.2 which is how it was factory settings on my Moto X phone.

    I just hope this helps for those with the bug! =/
    Sorry, I meant Android version.

    Phone Timeline
    'If we could change ourselves, the tendencies in the world would also change.' - Mahatma Gandhi
    Community Guidelines and also here
  5. #5  
    vtpmt81's Avatar

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    Default Re: "Couldn't prepare instant mix. Please try again." (SOLUTION) for Touchless Controls

    This does not work if you are on 4.4.2.
  6. #6  

    Default Re: "Couldn't prepare instant mix. Please try again." (SOLUTION) for Touchless Controls

    Unfortunately, while that solution worked in 4.4, the old problem of the instant mix feature interfering with the ability to play a song using Touchless Control has returned since the update to 4.4.2, and now there appears to be no similar solution. I tried all manner of uninstalling updates, uninstalling the app and reinstalling, rebooting, importing a different music player app, etc., with no success. Then I called Motorola tech support and, after explaining the problem to a couple of technicians, I was able to reach a "Level 2 support" person, who said that they are aware of the problem and "the developer is working on it." If anyone comes up with a solution, please share. After having the feature work for a couple of months, now I miss the ability to use it.
  7. #7  

    Default Re: "Couldn't prepare instant mix. Please try again." (SOLUTION) for Touchless Controls

    This bug really ruins the Google Play Music app for me. I would like to use touch less controls to play the music that is already on my phone but keep getting error (couldn't prepare instant mix please try again) It seems like there should be an easy fix for this. Are there any other apps other than "Play Music" that we could use to play music with Google now?
  8. #8  

    Default "Couldn't prepare instant mix. Please try again." (SOLUTION) for Touchless Controls

    The instant mix feature actually works when it is not connected to the internet on my Moto G, but not while it is connected.
  9. #9  

    Default Re: "Couldn't prepare instant mix. Please try again." (SOLUTION) for Touchless Controls

    For me, it works when connected to the Internet via mobile data, but not when connected via WiFi.
  10. #10  

    Thumbs up Re: "Couldn't prepare instant mix. Please try again." (SOLUTION) for Touchless Controls

    worked a treat..............thanks
  11. #11  

    Default Re: "Couldn't prepare instant mix. Please try again." (SOLUTION) for Touchless Controls

    I had a similar problem when trying to simply create instant mixes. In the end I found that changing the setting at the top of the "listen now",screen from "All music" to "On device" got it working, albeit with just what is on my phone, but at the moment that is the only place I have music stored, so I guess that makes sense. The playback capabilities of Google music are fairly useless though, I'll stick with Poweramp for local playback.

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