02-05-2014 02:05 PM
  1. turbo098's Avatar
    anyone having a problem with google play music. on my phone when i thumbs down a song it will still come up in my q and still play. sometimes when i start the app i get nothing but the thumbs down songs and nothing i do seems to help. been doing this for weeks and google is no help and i'm thinking of cancelling my acc to play music.



    did not know where to put this so sorry if this is not the right place. move if need be
    02-04-2014 12:06 AM
  2. B. Diddy's Avatar
    Are you talking about All Access, or your own songs in your own Google Music Library?
    02-04-2014 01:02 AM
  3. B. Diddy's Avatar
    You might consider going to Settings>Apps>All, selecting Google Play Music, and tapping Clear Cache.
    02-04-2014 01:18 AM
  4. turbo098's Avatar
    sorry its the all access pay one. clearing cache does nothing. its now doing it on my pc too.
    02-04-2014 01:23 PM
  5. B. Diddy's Avatar
    I don't have All Access, so I can't tell if there is some other setting for that. I'd consider going to the support page and clicking on the Contact Us button at the upper right.
    02-04-2014 01:37 PM
  6. turbo098's Avatar
    i'll try again. thanks
    02-04-2014 02:02 PM
  7. turbo098's Avatar
    update no email/call back and its been hours. cancelling google play all access and going back to something else.
    02-04-2014 09:15 PM
  8. B. Diddy's Avatar
    I'd give them at least a day to respond, but cancelling is also a reasonable option.
    02-04-2014 10:22 PM
  9. turbo098's Avatar
    looks like they fixed it.
    B. Diddy likes this.
    02-05-2014 02:05 PM

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