1. michaelqian's Avatar
    Hello all,

    I have just bought a Galaxy Note 3 for both personal use and work.

    The work emails are on the Lotus Notes server based in Zurich. Therefore I had to download the Lotus Notes Traveler application.

    Trouble is I can't get it to synchronise with the server. For the past 3 days I've tried reinstalling, factory re-setting and nothing works. It always comes up with one of these messages,

    - Security violation
    - Disconnected from server
    - Unexpected error
    - and more.....

    Just wondering would this be something to do with the Note 3's internal security settings? Maybe something that prevents the server (in Zurich) accessing this device......

    Has anybody successfully setup Lotus Notes Traveller on a Note 3? Did you run into similar problems?

    If this doesn't work out it will be a real disappointment..... I was so sick of the company's default phone which is a iPhone 4S.

    Thanks for any advice.

    Best regards
    02-07-2014 04:35 AM
  2. JasW's Avatar
    I'm probably a little late to help, but just for the record . . . I use Notes Traveler (it's now called IBM Notes Traveler, actually) on a Note 2 running 4.3, so I don't have anything really different from the Note 3 that would keep Notes Traveler from functioning properly. When I first installed the app, it would not sync either. All day long, I kept getting error messages of the "unexpected error"/"initial sync not complete" variety. Our IT department could not figure it out. When I got home that night, I connected to wifi. Suddenly, the phone started syncing and finished syncing.

    I don't know why it wouldn't complete that initial sync over the mobile network, but for whatever reason it would not, and required wifi. Since then, I've had no problem on or off wifi.
    03-20-2014 10:20 AM
  3. tunefisher's Avatar
    I have this problem with the Note 3. There is another employee with the exact same model, with the same carrier who does not have the problem. I asked for a loaner Galaxy S3 - and it has no problem - so my conclusion is that there is either something wrong with my Note 3 or the way I installed Notes Traveler. I have uninstalled and reinstalled 3 times - same effect each time. One thing is constant - it will not sync thru wifi. Argggghhh.
    03-27-2014 01:52 PM
  4. J Suresh's Avatar
    I have this problem with the Note 3. There is another employee with the exact same model, with the same carrier who does not have the problem. I asked for a loaner Galaxy S3 - and it has no problem - so my conclusion is that there is either something wrong with my Note 3 or the way I installed Notes Traveler. I have uninstalled and reinstalled 3 times - same effect each time. One thing is constant - it will not sync thru wifi. Argggghhh.
    Probably a little late now, but every time my mailbox is full I would get the error. When I log on to my lotus notes mail client and reduce my mail size within limit, it would sync perfectly.
    09-06-2014 04:29 AM

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