1. Janine Gibson's Avatar
    My daughters samsung galaxy 3 is connected to the internet but won't connect to play store, please can anybody give me advice
    02-14-2014 10:30 AM
  2. Golfdriver97's Avatar
    My daughters samsung galaxy 3 is connected to the internet but won't connect to play store, please can anybody give me advice
    Welcome to the forums.
    Try going into Settings>Application Manager>Menu>reset app preferences. Sometimes this helps with Play issues.
    02-14-2014 10:45 AM
  3. B. Diddy's Avatar
    Welcome to Android Central! Is it your home wi-fi network, or somewhere else (like school)? Can she access websites without problem using the browser? Is the wi-fi icon in the Notification Bar grey or blue? With Android versions below KitKat, blue means there is a connection to the Google server, while grey means no connection. Connection problems might be due to issues with the Google servers on their end, or problems on your end--but if you can access other parts of the internet, it's probably not on your end.

    There has also been a few glitches lately in the Google Play Store--how long has this problem been going on for your daughter? Give it a day or so, and try again.
    Golfdriver97 likes this.
    02-14-2014 10:52 AM

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