1. music_man185's Avatar
    i am having a weird problem. I have a note 3, and when i try to send pictures (.jpeg) through the stock messaging app, it says "select different media" and will not allow me to send it. if i choose hangouts to send the same picture, it will send. however, a friend of mine using a droid x2 ALWAYS says he doesn't get the pictures. he only gets a blank message. when i try sending the same picture through hangouts to my girlfriends S4, a preview of the picture will show on the conversation list of hangouts, but when you open the conversation, the picture does not show and it is also a blank message. if she opens the stock messaging app, the picture will show in there. what is going on? i'm having a few problems here.
    02-17-2014 07:39 PM
  2. music_man185's Avatar
    No one has experienced anything like this?
    02-18-2014 06:59 PM
  3. jski323's Avatar
    am also having problems with mms, but not getting any useful help answers.
    02-19-2014 07:43 AM
  4. Rukbat's Avatar
    The Note 3 is still under factory warranty, guys. Trip to the store, "fix my phone please", refurb on the spot or in the mail, problem solved. (Everything should be backed up anyway. Ever hear of "theft"?)
    02-19-2014 03:10 PM
  5. music_man185's Avatar
    Update:
    My friend with the droid x seems to be receiving pictures i send taken with my camera, but still doesn't receive images saved from the internet.
    02-21-2014 10:10 PM
  6. Rukbat's Avatar
    Update:
    My friend with the droid x seems to be receiving pictures i send taken with my camera, but still doesn't receive images saved from the internet.
    Are you sure you're saving pictures from the internet, not the HTML code for the pictures? Sending an <img> tag (which is all there is on a web page where you see a picture) is going to result in what you get - a blank "picture".
    02-21-2014 11:04 PM
  7. music_man185's Avatar
    I could still use some help with this issue. Tried sending an image saved from the Internet to a friend with an iPhone, he just gets a blank message. Images taken with camera send fine, as well as images saved from the chive app. But images saved from Internet will not send. I hold down the image and save to phone. Then try sending the image
    03-16-2014 06:00 PM
  8. Ealevenish's Avatar
    Y'all got smartphones, right?
    Install the free app Telegram or the free app Viber on both sides' devices and have a ball!
    03-16-2014 10:35 PM
  9. Rukbat's Avatar
    Did your friend with the iPhone tell it, at least once, to accept messages from you as texts, not as iMessages (which is the default in an iPhone, and which won't work with other phones).

    Pick one of the pictures you're trying to send. Connect your phone to your computer. Double-click on the picture file in the phone. Does it show up as a picture?
    03-16-2014 10:45 PM
  10. music_man185's Avatar
    Did your friend with the iPhone tell it, at least once, to accept messages from you as texts, not as iMessages (which is the default in an iPhone, and which won't work with other phones).

    Pick one of the pictures you're trying to send. Connect your phone to your computer. Double-click on the picture file in the phone. Does it show up as a picture?
    I'm not sure, I will try this afternoon
    03-17-2014 01:13 PM
  11. music_man185's Avatar
    I've done a little experimenting. It seems that if I download a picture through dolphin browser, it will send properly. But pictures saved through chrome will not. So i wonder if it is a chrome issue.
    03-21-2014 11:20 AM
  12. Rukbat's Avatar
    I've done a little experimenting. It seems that if I download a picture through dolphin browser, it will send properly. But pictures saved through chrome will not. So i wonder if it is a chrome issue.
    You'd have to look at each file with a hex editor to see if it's a picture, an HTML file or what, if you wanted to find out. I'm suspecting that's what it is - Chrome isn't saving the picture. it's saving a link to it. So the MMS is a link to a text file with a link to the picture.
    03-21-2014 11:00 PM
  13. music_man185's Avatar
    I think I have solved the problem. I feel stupid for not trying this a long time ago, but I uninstalled chrome and reinstalled it. Now, when I download a picture, they seem to be sending properly
    03-22-2014 07:08 PM
  14. nachtkriechen's Avatar
    I think I have solved the problem. I feel stupid for not trying this a long time ago, but I uninstalled chrome and reinstalled it. Now, when I download a picture, they seem to be sending properly
    I think I've figured this problem out. I was also havingthe issue of not being able to send pictures downloaded from Google Chrome through the native text app, but i could from other apps.

    Heres the issue:

    Chrome is saving the picture to your phone as a jpeg (or whatever format you're downloading) but Chrome is using a compression format called "WEBP". If you go into your Gallery and select a picture, then go to the menu button and select "details", under "type", you'll see that is shows up as a WEBP type, even though in the location, it's showing that it's saved as a jpeg, or whatever format you downloaded.

    A workaround is to use "Hangouts" or another app like "Photo Editor" and it will send fine. Or, you can go back to using the native android browser, and it should send fine.

    So, you can see it as an Android problem, or a Chrome problem. Either way, there you have it. I hope that helps.
    07-22-2015 11:07 PM

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