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  1. Thread Author  Thread Author    #1  
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    Default How does Helium work?

    So I've backed everything up using Helium then I made a backup on my PC of the Helium (or Carbon) folder. I then reset my Nexus 7 2013 and I now want to put all of this content back onto my device. I've pasted the Carbon / Helium folder into my 7, after installing Helium on it after the reset, and it's showing up with no apps to restore it with. What have I done wrong?
  2. #2  

    Default Re: How does Helium work?

    Try making a backup of anything, that should " populate " the new Carbon folder and give the app something to point to. Then turn around and paste your previous Carbon folder in there and hopefully it will recognize it when you go to restore.

    I think that is how I did it in the past.
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  3. Thread Author  Thread Author    #3  
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    Default Re: How does Helium work?

    Thanks for the quick reply!
  4. Thread Author  Thread Author    #4  
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    Default Re: How does Helium work?

    Nope that hasn't worked :/
  5. #5  

    Default Re: How does Helium work?

    I might repeat myself here so bear with my thought process.

    There are two backup options with Helium. Backup app (apk) and data or only backup app data. Either way you will need to install the app again to have something to restore the app data to. When you open Helium and look at the restore options it will tell you if you need to install the app first. You click that and it takes you to the app store to install the app. Then you can restore the data to it.
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  6. Thread Author  Thread Author    #6  
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    Default Re: How does Helium work?

    I'll give it a go. Thanks a lot
  7. Thread Author  Thread Author    #7  
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    Default Re: How does Helium work?

    Quote Originally Posted by evilfantasy View Post
    I might repeat myself here so bear with my thought process.

    There are two backup options with Helium. Backup app (apk) and data or only backup app data. Either way you will need to install the app again to have something to restore the app data to. When you open Helium and look at the restore options it will tell you if you need to install the app first. You click that and it takes you to the app store to install the app. Then you can restore the data to it.
    Still no luck I feel like giving up on Android.
  8. #8  

    Default Re: How does Helium work?

    This might help. When I look at the SD Card on my phone with my computer the Helium folder is located at:

    PC\Galaxy S4\SD Card\carbon

    So you may need to rename the folder to carbon instead of Helium.
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  9. Thread Author  Thread Author    #9  
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    Default Re: How does Helium work?

    It's still not working :S It's currently called Helium but for some reason there was a Carbon folder as well so I tried naming the folder which holds all of the backups as both Carbon and Helium. None of them worked.
  10. #10  

    Default Re: How does Helium work?

    Are there a bunch of files in the original Helium or Carbon folder? If so then that is your backups.

    How about running a backup now to see what folder the backup is created in. Then copy/paste the contents of the Helium-Carbon folder that you saved into the folder that Helium used for the new backup. Don't rename the new folder and only copy the contents of the Helium folder, not the Helium folder itself.

    I know it can be done. When I got my new phone I installed the apps I wanted and then used the Helium backup from my tablet to transfer the app data onto the phone.
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  11. #11  

    Default Re: How does Helium work?

    Also. Once you have the files transfered to the new device you need to run the Helium restore to get the data restored. Just putting the files on the SD Card is not enough. You still need to merge the data.
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  12. Thread Author  Thread Author    #12  
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    Default Re: How does Helium work?

    How would I merge it?
  13. #13  

    Default Re: How does Helium work?

    Quote Originally Posted by ruhban View Post
    It's still not working :S It's currently called Helium but for some reason there was a Carbon folder as well so I tried naming the folder which holds all of the backups as both Carbon and Helium. None of them worked.
    Helium was called carbon before. It was changed due to copyright issues

    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
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  14. #14  

    Default Re: How does Helium work?

    Quote Originally Posted by ruhban View Post
    How would I merge it?
    Open Helium. Select the RESTORE AND SYNC tab. Choose External SD Card. The list should populate with NOT INSTALLED first and then INSTALLED. Select what you want restored or merged and click Restore.
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  15. Thread Author  Thread Author    #15  
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    Default Re: How does Helium work?

    I've got a Nexus 7 so there's no option for external memory.
  16. #16  
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    Default Re: How does Helium work?

    Quote Originally Posted by ruhban View Post
    I've got a Nexus 7 so there's no option for external memory.
    There should be an option for some type of memory - maybe internal or SD card?

    I don't use Helium, so bare with me if you don't have those options. :-)

    Sent from my Nexus 5 using AC Forums mobile app
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  17. Thread Author  Thread Author    #17  
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    Default Re: How does Helium work?

    Yup there's an option for internal memory. I just thought that the fact I don't have an SD card slot may make a difference. I suppose I wasn't thinking X_X
  18. Thread Author  Thread Author    #18  
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    Default

    Never use Helium. Asking for the dev's help is like taking blood from a stone and even when they finally decide to help you, they give you very little to work from. Here's the reason why I can't restore my Nexus, according to the dev:

    Directly from our wiki: Helium ceases to recognize backups

    There are a few reasons for this, listed below;

    You manually moved the Carbon backup folder that is located at the root of your device storage. The app stops recognizing backups that are manually moved, as it's an unsupported scenario. There is no workaround or fix for your issue as it is unsupported. In the future, make backups to your PC using the PC Download feature. To backup to your PC, use the PC Download feature found in the settings menu of the app on your device. This will launch a server that you can connect to via a browser on your PC provided that your PC and device are on the same network that you own or control. Upon launching the server, it will give you an IP address that you put into the address bar of the browser on your PC.

    You copied and pasted the folder, your backups will cease to be recognized.

    Posted via my Z10 using Android Central App
  19. #19  

    Default Re: How does Helium work?

    I could be wrong but I think it's just one guy. He got back to me within a few hours on his Google+ Community.

    Also I know you can copy folders between devices because I did it from my Galaxy Note 10.1 to my Galaxy S4.
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  20. Thread Author  Thread Author    #20  
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    Default Re: How does Helium work?

    Quote Originally Posted by evilfantasy View Post
    I could be wrong but I think it's just one guy. He got back to me within a few hours on his Google+ Community.

    Also I know you can copy folders between devices because I did it from my Galaxy Note 10.1 to my Galaxy S4.
    But how? The dev's said he can't do it himself so I'd really appreciate some help

    Posted via my Z10 using Android Central App
  21. #21  

    Default Re: How does Helium work?

    How what? Copying the files from one device to another?

    You need to have the apps (app data) that you are transferring installed on the Internal Memory of the device. If you have any apps running from the External SD Card then transfer them on to the Internal Memory before starting. If you have no SD Card then substitute External SD Card for Google Drive. You can import and export backups from Google Drive just like you can an External SD Card.

    Device A) without Helium.
    On Device A install the apps that you want to import the app data from Device B.
    Also install Helium on Device A.

    Device B) should already have Helium installed and the apps installed that you want to transfer the app data to Device A.
    Run a backup of the app data on Device B.
    Under 'Select Backup Destination' choose 'External SD Card'

    Once the backup is finished on Device B remove the SD Card and put it in Device A.

    Open Helium on Device A and choose 'Restore and Sync'
    Then choose 'External SD Card' and the list of your installed apps should populate.
    Select the apps you want to import the app data to and then select 'Restore'

    Now the app data from Device B will be on Device A.

    Next if using an External SD Card then put the other SD Card that you were not using yet into the device that has no SD Card in it and run a new backup.
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  22. #22  
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    Default Re: How does Helium work?

    Look at where the carbon (not Carbon - case counts in Linux) folder is located in the SD card from the other phone. It should be in the root of the card. (IOW, if you're familiar with the :Linux terminal, the folder name is /carbon.) Look in your phone and there should be a folder named sdcard (it may be buried down a few folders, like /mnt/emulated/0/sdcard). Put the carbon folder in the root of that sdcard. (That should be where Helium is creating it when you do a backup on the N7 - if not, find the carbon folder and overwrite it with the one from your PC.)

    I've never used Helium, since I do nandroid backups. (Much easier - one backup, one restore, and everything is as it was. I don't normally run into situations in which I have to do a factory reset.)
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  23. Thread Author  Thread Author    #23  
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    Default Re: How does Helium work?

    Wow thanks guys that's a lot of info to get through so I'll try the restore tonight and hopefully I'll get my Nexus back to the way it should be.

    Posted via my Z10 using Android Central App
  24. #24  

    Default Re: How does Helium work?

    Sorry for the huge post; I know some of it is repetitive to what’s already been said.

    I found Helium troublesome to use as well. It’s tricky. If you're planning to reset/reformat your device (erase everything and start fresh) and you’re planning on backing up to internal storage/sd card you definitely need to make sure you follow the correct procedure.

    First, go to the link at the very bottom of my post and follow the instructions for Helium up to step 7. If you try to perform Step 8 (restore), however, you’ll find that there’s nothing to restore (the section is empty).

    So, in order to be able to restore, you need to perform a sync from your PC. You should be able to perform this step before or after you reset your target device. From your device’s Helium app, click on the settings button (should be at the top right). From the drop down menu, choose “PC Download” (you need a wi-fi connection for this method and both your device and your PC must be connected to the same network). When you press “PC Download” you should be taken to a screen with a large green power icon; under it you should see the message “Helium Server is Running” and an IP address “...192...” (instead of the ellipses, you should see the rest of the IP address).

    Open a browser (chrome, firefox etc.) on your PC and go to that address. Once there, you should see a “Restore” section and a “Backup” section. Ignore the “Restore” for now, we’ll get to that later. Under the “Backup” section, you should see a list of the apps you chose to back up in step 6 (if you don’t see the notes below). You can “Select All” (on the right) or manually choose which apps you want to Backup by clicking on them directly. Once you’re finished selecting, hit “Start Backup”. You will then be given an option to choose a destination to save the Backup (save it anywhere easily accessible on your PC). Once that backup is complete, open the folder where the backup zip folder is located. Now go back to the browser page and at the very top you should see that “Restore” section we spoke about earlier. In that section, there should be a gray box. Drag and drop the zip file into that gray box and the upload to your device will finally start. Once that upload is completed, your apps should be restored to how they were before you reset your device.

    Hope that helps.

    A couple of notes and troubleshooting steps.
    If you’re wondering why you’re backing up your data twice, it’s because the first time you do it, even though you’re choosing your internal storage, because you’re going to reset that data, it doesn’t count (that data’s going to be erased when you reset your device). And so the second time you back up your data, you’re going to be downloading from Helium’s server onto your PC. Then, and only then, can you begin to restore onto your device.
    Next, if you fail to see the list of apps, or not all of the apps you’re looking for are in that IP address, try installing the apps from the Google store (onto your device). Helium seems to require the app to be on your device before it can restore data to it (don’t ask me why).
    Lastly, don’t bother trying to copy your “Carbon/Helium” folder from your internal storage. It’ll be useless when you try to paste it into your newly reset device. From what I understand, Helium will only work if you follow the long procedure described above.
    joyofandroid(dot)(com)/how-to-backup-android-apps/#comment-142533
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  25. #25  
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    Default Re: How does Helium work?

    Quote Originally Posted by indicomp View Post
    If you’re wondering why you’re backing up your data twice, it’s because the first time you do it, even though you’re choosing your internal storage, because you’re going to reset that data, it doesn’t count (that data’s going to be erased when you reset your device).
    Have you ever tried to back it up to your external card?
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