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  1. Thread Author  Thread Author    #1  

    Default Samsung Galaxy S3 crash after update

    HI to evryone,ihave many probles in my phone after the last update.lets get start!!!!!
    I can't open gallery,video,paper artist,photos,music apps.
    When i open the camera he dont show to me any that i can use for to make a foto or video.
    I can't downlaod nothing from the google play,only from samsumg apps.
    The touchWiz Home isin't resposing very ofen.
    He dont show to me the missed calls.
    Time to time generarl the phone freez and unfurtianly stop to work like (google search,internet,touchwiz home........).

    Please if someone can help me to save my foto and video of my daughter!

    Thanks.
  2. #2  
    Golfdriver97's Avatar

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    Default Re: samsung galaxy s3 crash ahfter update

    Quote Originally Posted by xenik7 View Post
    HI to evryone,ihave many probles in my phone after the last update.lets get start!!!!!
    I can't open gallery,video,paper artist,photos,music apps.
    When i open the camera he dont show to me any <<icon>> that i can use for to make a foto or video.
    I can't downlaod nothing from the google play,only from samsumg apps.
    The touchWiz Home isin't resposing very ofen.
    He dont show to me the missed calls.
    Time to time generarl the phone freez and unfurtianly stop to work like (google search,internet,touchwiz home........).

    Please if someone can help me to save my foto and video of my daughter!

    Thanks.
    Welcome to the forums.
    I would suggest clearing the system cache in recovery. Here is how: [Guide] Rebooting into Recovery Mode for the Galaxy S2, S3, and Tab2.

    This might help with many of your issues, as older system cache data is interfering with the new update.
    srkmagnus, B. Diddy and xenik7 like this.
  3. Thread Author  Thread Author    #3  

    Default Re: samsung galaxy s3 crash ahfter update

    If i do this i will not lose my foto and video;
    Thanks for the answer.
    Quote Originally Posted by Golfdriver97 View Post
    Welcome to the forums.
    I would suggest clearing the system cache in recovery. Here is how: [Guide] Rebooting into Recovery Mode for the Galaxy S2, S3, and Tab2.

    This might help with many of your issues, as older system cache data is interfering with the new update.
  4. #4  

    Default Re: samsung galaxy s3 crash ahfter update

    Wiping the cache partition will not erase any personal data like your photos or videos. But make sure you wipe the cache partition--don't select "wipe data/factory reset."
    Golfdriver97 and xenik7 like this.
  5. #5  
    Rukbat's Avatar

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    Default Re: samsung galaxy s3 crash ahfter update

    Then, depending on the carrier, I'd bring it to one of their technical sites and ask them to a) recover the data (pictures, etc., and b) reflash the phone to pre-update status. Even Samsung has, according to rumor, unofficially, admitted that the update was a huge mistake.
  6. Thread Author  Thread Author    #6  

    Default Re: samsung galaxy s3 crash ahfter update

    hi i do the clearing cashe but dont help the phone stay with the same problems
    .you have maybe some other solution;

    Thanks tha you try to help.
    Quote Originally Posted by Golfdriver97 View Post
    Welcome to the forums.
    I would suggest clearing the system cache in recovery. Here is how: [Guide] Rebooting into Recovery Mode for the Galaxy S2, S3, and Tab2.

    This might help with many of your issues, as older system cache data is interfering with the new update.
  7. #7  
    Golfdriver97's Avatar

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    Default Re: samsung galaxy s3 crash ahfter update

    Quote Originally Posted by xenik7 View Post
    hi i do the clearing cashe but dont help the phone stay with the same problems
    .you have maybe some other solution;

    Thanks tha you try to help.
    I don't know what else to suggest about fixing the phone, but have you connected the phone to your PC, and pulled the files out?
  8. #8  

    Default Re: samsung galaxy s3 crash ahfter update

    Another thing to consider is removing the SD card. I have read other threads here that describe various problems that improve after removing it. Make sure to unmount the card first before taking it out.
    xenik7 likes this.
  9. Thread Author  Thread Author    #9  

    Default Re: samsung galaxy s3 crash ahfter update

    i doit but dont work!!!!!!!!!!!!just charge the battery!!!droopbox,cloud,all the media faild!!!!
    What about samusg they will make a new update to fix the proplem;
    You know somthink about this;

    Thanks again!!!!!!!!

    Quote Originally Posted by Golfdriver97 View Post
    I don't know what else to suggest about fixing the phone, but have you connected the phone to your PC, and pulled the files out?
  10. Thread Author  Thread Author    #10  

    Default Re: samsung galaxy s3 crash ahfter update

    I dont have SD card in the phone!!!And when i go to the aplication manager in the SD Iits show to me 2 apps??????

    Thanks.
    Quote Originally Posted by B. Diddy View Post
    Another thing to consider is removing the SD card. I have read other threads here that describe various problems that improve after removing it. Make sure to unmount the card first before taking it out.
  11. #11  

    Default Re: samsung galaxy s3 crash ahfter update

    I'm afraid I'm out of ideas. Sorry!
    xenik7 likes this.
  12. #12  
    Golfdriver97's Avatar

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    Default Re: samsung galaxy s3 crash ahfter update

    Quote Originally Posted by xenik7 View Post
    i doit but dont work!!!!!!!!!!!!just charge the battery!!!droopbox,cloud,all the media faild!!!!
    What about samusg they will make a new update to fix the proplem;
    You know somthink about this;

    Thanks again!!!!!!!!
    You may need to get updated Samsung drivers. They can be found on Samsung's website.

    Sent from my Nexus 5 using AC Forums mobile app
    xenik7 likes this.
  13. #13  
    Rukbat's Avatar

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    Default Re: samsung galaxy s3 crash ahfter update

    The update you got was 4.3 - it's full of bugs and there's nothing you can do about it. Samsung supposedly has a 4.3.2 update coming out that fixes the bugs. You'll just have to wait for it.
    xenik7 likes this.

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