1. SoloCx11's Avatar
    I've got this app on my phone and I can't get rid of it. It's got so many permissions on my phone, it can essentially do whatever it wants from waking the phone, making calls, scanning other apps, text messages, emails, etc...
    06-21-2014 11:36 AM
  2. wizzrah's Avatar
    I've got an HTC one M7 on Sprint if that's relevant
    Hello there. Researching into it, I found it is from Sprint itself.

    https://www.trustlook.com/report/363...m.sprint.zone/
  3. SoloCx11's Avatar
    I've got an HTC one M7 on Sprint if that's relevant
    06-21-2014 11:38 AM
  4. wizzrah's Avatar
    I've got an HTC one M7 on Sprint if that's relevant
    Hello there. Researching into it, I found it is from Sprint itself.

    https://www.trustlook.com/report/363...m.sprint.zone/
    06-21-2014 12:39 PM
  5. RumoredNow's Avatar
    Is it a process?

    zone.lib.entertainment?

    It may be a part of Sprint TV App?

    https://www.trustlook.com/report/B73...m.sprint.zone/
    06-21-2014 12:43 PM
  6. SoloCx11's Avatar
    It shows up as an app in lowercase spelling and when I click on it, I get a message from Sprint that they are not responsible for third party apps and what they can do followed by an error, the program must shut down.
    06-21-2014 03:51 PM
  7. wizzrah's Avatar
    It shows up as an app in lowercase spelling and when I click on it, I get a message from Sprint that they are not responsible for third party apps and what they can do followed by an error, the program must shut down.
    Could you show us a screenshot?
    06-21-2014 03:55 PM
  8. SoloCx11's Avatar
    Could you show us a screenshot?
    Here's a link to my tweet with a screen shot.
    https://twitter.com/gotchu/status/480477191156006912
    RumoredNow likes this.
    06-21-2014 05:32 PM
  9. RumoredNow's Avatar
    Here's a link to my tweet with a screen shot.
    https://twitter.com/gotchu/status/480477191156006912
    I'm still inclined to believe it's a part of Sprint-ware, despite the "third party" blah blah blah.

    Go to Settings > Apps > All and scroll down to that App on the list. Tap the App.

    Force Stop the App, Clear Cache, Clear Data and then either Uninstall (that option shows when it is an App added after you started using the phone) or Disable (that option shows when it is an App "baked" into the ROM). I'm betting you can only disable, not uninstall the App.

    In any event the App will not function and can not use any permissions.
    06-21-2014 05:44 PM
  10. wizzrah's Avatar
    Here's a link to my tweet with a screen shot.
    https://twitter.com/gotchu/status/480477191156006912
    Usually when that shows, it means that it is the component of another app.
    06-21-2014 06:02 PM
  11. SoloCx11's Avatar
    I'm still inclined to believe it's a part of Sprint-ware, despite the "third party" blah blah blah.

    Go to Settings > Apps > All and scroll down to that App on the list. Tap the App.

    Force Stop the App, Clear Cache, Clear Data and then either Uninstall (that option shows when it is an App added after you started using the phone) or Disable (that option shows when it is an App "baked" into the ROM). I'm betting you can only disable, not uninstall the App.

    In any event the App will not function and can not use any permissions.
    It can't be disabled or uninstalled which is why I thought it was suspicious and it's all lower case which is suspicious to me too. I think I'm just going to have to get a new phone.
    06-22-2014 12:12 PM
  12. RumoredNow's Avatar
    I still believe it is part of Sprint TV.

    Can you disable that?
    06-22-2014 12:14 PM
  13. SoloCx11's Avatar
    Yes. I can disable and uninstall Sprint tv but not the one I'm suspicious of.
    It's still there, nothing's changed.
    06-22-2014 07:56 PM
  14. wizzrah's Avatar
    Yes. I can disable and uninstall Sprint tv but not the one I'm suspicious of.
    It's still there, nothing's changed.
    Have you tried a factory reset before?
    06-22-2014 08:03 PM
  15. SoloCx11's Avatar
    Yep. I've factory reset it twice in a row just to be sure and deleted everything on the phone.
    06-23-2014 06:46 PM
  16. wizzrah's Avatar
    Yep. I've factory reset it twice in a row just to be sure and deleted everything on the phone.
    We already confirmed it was from Sprint. I don't believe it is harmful. You can use Greenify to freeze it so it doesn't take up resources on your phone.

    Sent from my AT&T One XL
    06-27-2014 07:53 AM
  17. Gabriel Schlesinger's Avatar
    It is mal-wear. If you go to application manager, and uninstall last update, it will remove it.
    I found it when trying to understand why my phone was charging slowly, and removing that app instantly fixed the problem.
    steve kenny likes this.
    11-01-2014 04:16 AM
  18. steve kenny's Avatar
    Thanks, Gabriel. That did the trick. Just happened to notice it scrolling through my apps tonight. Maybe this will help alleviate some of the battery drain I've been noticing on my S III lately.
    11-04-2014 12:29 AM
  19. NormanWalkwell's Avatar
    How do I do that? I have a sprint Note 2, and can't seem to find where the remove last system update option is. Ive found a system update file, but it doesn't allow me to remove it.
    01-22-2015 01:51 PM
  20. Uniquelypoetiq's Avatar
    I also just realized I have this app on my phone and it is doing the same thing to my phone when plugged in... I read in older threads that it can be removed by uninstalling the last update...I cannot find where to do that. I have an HTC Desire 626
    Thank you in advance😀
    03-01-2017 02:18 AM

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