1. AC Question's Avatar
    I have tried to remove the trojan smssend.ty by malwarebytes, AVG, 360 security, Avast and all of these have failed. I have a prepaid mobile and it continues to nibble due to this trojan.

    Need help, please send your guiding advice [email removed by Moderator]
    07-11-2014 01:38 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! That's a bummer. You might have to do a factory data reset. Before you do that, go to Settings>Backup & reset, and make sure "Backup my data" and "Automatic restore" are unchecked​, so that whatever might have installed before doesn't automatically install again.
  3. B. Diddy's Avatar
    Welcome to Android Central! That's a bummer. You might have to do a factory data reset. Before you do that, go to Settings>Backup & reset, and make sure "Backup my data" and "Automatic restore" are unchecked​, so that whatever might have installed before doesn't automatically install again.
    Golfdriver97 likes this.
    07-11-2014 01:16 PM
  4. EdnaCubbard's Avatar
    Hi there

    I have similar problem but automatic restore option is ticked but faded out so i cant untick it. Is there another way i can do it or is it the trojans evil work?
    10-29-2014 07:46 PM
  5. Rukbat's Avatar
    Some Trojans even go so far as to redirect your attempt to install an antivirus program, so you can't even do that. A ROM reflash will kill anything, though as long as you power off, then boot into download from a power off state. (It's the equivalent of getting rid of a Windows virus by reformatting the drive in a Linux computer. To Linux, the virus is just some file - it can't actually run. To the download partition, the Trojan is ... somewhere, but not in that partition. It's as dangerous to your phone as it would be if it were in my phone.
    EdnaCubbard likes this.
    10-29-2014 11:46 PM

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