I'm trying to register my phone and all the variations of the serial numbers on the back of my phone will not work. Samsung even has help with this but their example of where the serial number is does not match mine. Help??!!
So I emailed customer support. I got a response within 2 hours explaining how to register the phone. Nothing new. Must have thought I was an ***** and just needed it spelled out. But I tried again anyways. And you can't reply to the email. And at the bottom of page it has one of those if your problem was not solved click here links, "site does not exist".
I was having the same trouble, tried the steps in this forum to no avail. Then I went into the setting on my phone, looked under status and found a list of information regarding Battery status, Phone Number, PRL version number, ...etc. In that list was the MEID which had the Dec number that matched my serial number under my battery. Dec stands for Decimal, and right under that was the HEX value. Using that number(the HEX number or value) I was able to register my phone. When using hex numbers the '0x' portion is like a dollar sign to money, you do not enter it. So try and enter the digits after the 0x and you should see a message appear under the text box that gives the manufacture date of the phone. If you see that then it should submit just fine. I hope this helps!