Can I use the CM backup?

[AC Question]

i use cm backup

for a while, today was reseting my phone, and when i was trying to restore my files, there was nothing in there...anyone can help me plz!!
Before done the factory reset i double check that the backup has been done, and it was, when was going to restore...it was all gone! Any idea of what can i do as i really need those files..!

Thank you

 

[Cyngn Ray]

Re: i use cm backup

What device are you using? I assume you made an off device backup?