Why is my phone using data abroad even if I have data roaming disabled?

[AC Question]

Why is my phone using data abroad even if I have data roaming disabled

During a 5-days trip abroad, using my Nexus 5 (and Android 5.1), I have been charged for data usage ~500kb within 5 days, for 25$. My data roaming settings are off - else it would have consumed a lot more than 500kb...

When I talked to my phone carrier, they said that even if data roaming are off, apps on the phone still try to grab updates and hence incur these charges.

Has anyone experienced that? Is there a way to recover the charges (obviously the carrier say that it's a phone issue and not their problem).

Thanks!

 

[the tall guy]

Re: Why is my phone using data abroad even if I have data roaming disabled

Hi,

Some apps like Facebook are always looking to pull through notifications, other apps like Weather ones are always looking to refresh with data. I wouldn't imagine the app developer refunding you the money tbh. Best bet would be to keep pushing the carrier for a refund.