How do I unlock my phone if wifi and mobile data is off?

[AC Question]

how to unlock phone if wi-fi and mobile data is off?

fingerprint and backup password is not working.

 

[Javier P]

Re: how to unlock phone if wi-fi and mobile data is off?

You could try expanding the notification shade (swipe down from the status bar) and then switch WiFi on. This should work in most phones. If nothing works your best bet would be taking your phone to your carrier and they should be able to help you.