Why won't my Mobie Gala Android TV Box power on?

A

AC Question

Mobie Gala Android TV Box will not power on.

Hello, I have a Mobie Gala Android TV Box and it will not turn on. It does not have a power button so I unplug the power and plug up again and the light stays red which means off, blue is on; however even using the remote I can't get it to power up. Please help. Thank you.