Virgin mobile samsung lower end phone, seems to have deleted all pics, any way to recover them?

dianehelen

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Jun 5, 2011
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My bother (tech level lower than my Golden Retriever) says when he opens Gallery, all his pics seem to have dissapeared. Has anyone else ever heard of this and is there any way to get them back. He lives 3000 miles away from me, so physically looking at his device is not a option. If I have him connect the phone via usb, and remoted in via team viewer, would I be able to see usb connected phone drive? Could the gallery app be corrupted, and just not seeing his DCIM folded? Thanks for any input or ideas. I dont know the exact model number of the phone.