My S6 won't down load pictures (jpegs) or pdf's sent by email.

seeburt

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Nov 17, 2014
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I have had the Samsung S6 since January 2015 and have returned it 4x due to malfunctions... in other words I'm on my 5th phone! But that's just venting.

My carrier is Verizon.

When I receive an email with a picture (jpeg) or document (pdf) attached and go to view it in my gallery or with the pdf view, I get a message that says my file is not recognized or corrupted. This happened on my old phone and now my new phone (my latest replacement as of 2 days).

This was happening on text messages too, but stopped after I turned my phone off and on. I took the phone back to Verizon and they said there appears to be a "glitch" in the app. Both (email and pdf viewer) these app worked fine 2 weeks ago.

I'm hoping someone can shed some light on this.
 
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