Why can't I wipe my data?

[AC Question]

i cant wipe my data

What should i do whenever i turn my android on it only shows the logo. I use the power button plus the volume button,i click the wipe data/factory reset it says "mount/data error" pls help

 

[Keithy2345]

Re: i cant wipe my data

Is there a Micro SD in the device?

Posted via the Android Central App

 

[Keithy2345]

Re: i cant wipe my data

And what kind of android do you have?

Posted via the Android Central App