Why am I not able to open my phone with my fingerprint?

A

AC Question

Problem adding a fingerprint

I deleted a fingerprint because it was too sideways for opening my phone normally, but when I go back to add a new fingerprint ithe gives me an error message. I have re-started my phone severall times, but I keep having the same problem. I have a second fingerprnt and when i use it to unlock the phone it works fine. Does anyone know if there's a way to fix this?
 

LeoRex

Retired Moderator
Nov 21, 2012
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Re: Problem adding a fingerprint

What phone? Most phones have a slightly different method, so knowing the model will help find a solution.

What is the error message?
 

jairrab

Member
May 2, 2011
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Re: Problem adding a fingerprint

Dry your fingerprints and if it's an s6 clean the button first as dust and particulates interfere with registration.
 

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