1. thepathlesstaken's Avatar
    Purchased a one user Note 4 and the previous owner sent it to me without doing a hard reset.

    First Android phone for me here, finally gave up on MS; would of been sooner but Nokia hardware is hard to beat.

    1) Phone is on Marshmallow
    2) It has a Samsung Account Lock enabled. Meaning if I try to do a hard reset it asks for the account holders Samsung password.

    Did lots of searching around for how to do a hard reset with the Samsung account enabled and found lots of stories of locked phones.

    I believe these would be the steps I need to take to do a hard reset. Please correct me if I am wrong.

    1) Remove said Samsung account on the phone with the previous users password.
    2) Add a google account that belongs to me on the phone
    3) Remove previous users google account (steps 2-3 might not be needed) Not sure if I need the previous owners password here.
    4) Do hard reset of the phone
    05-15-2017 10:13 AM
  2. hallux's Avatar
    You need the previous owner to enter their password on the device so the accounts can be removed and a proper reset accomplished. Without that the phone is useless to anyone else.

    Factory Reset Protection: what you need to know | Android Central
    Aquila likes this.
    05-15-2017 11:20 AM

Similar Threads

  1. Replies: 3
    Last Post: 05-15-2017, 09:44 PM
  2. Note 4 battery life is shorter than my hair
    By AC Question in forum Ask a Question
    Replies: 2
    Last Post: 05-15-2017, 10:25 AM
  3. Replies: 1
    Last Post: 05-15-2017, 10:21 AM
  4. how to root acer630s
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 05-15-2017, 09:29 AM
  5. How to fix bricked Android
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 05-15-2017, 09:13 AM
LINK TO POST COPIED TO CLIPBOARD