help

**pavlovskig** · 06-20-2011, 08:58 AM

my Desire S. Once or twice a day suddenly restart it shut down and did not work I had to pull out the battery to get started Please help. P.S. sorry for my bad english

**Moscow Desire** · 06-20-2011, 09:35 AM

Do not worry about the bad english.

What country are you using?

Is your phone normal? Is it root? Custom ROM?

**pavlovskig** · 06-20-2011, 09:40 AM

I'm from Macedonia. I bought the phone with a contract from T-Mobile

**srkmagnus** · 06-20-2011, 09:44 AM

There may be a bad app causing the phone to restart. Provide us with the information Moscow provided and hopefully we can help narrow down the problem and get the problem fixed.

**Moscow Desire** · 06-20-2011, 10:02 AM

Yes, as SRK said.

Also, any apps you installed recently.

**pavlovskig** · 06-20-2011, 10:22 AM

It shuts down by itself everyday and I must remove the battery to get it running again. When it happens, the phone is in my pocket or put on the table at work. It never turned off when I was playing with it, only when it's locked. Also, it does it even if the battery is fully charged. App. I add: Antivirus free; barcode scanner; Yahoo mail; MP3 music Download; Skype; TuneIn radio; Zedge

**Moscow Desire** · 06-20-2011, 10:35 AM

Ok, so, I will have to think it is the software your provider put on it. Your carrier.

Now, you can do this,

First of all, I would remove the anti-virus...... Then....

1. If the problem is still there, you can reset the phone to default. (Make sure you back up all contacts before doing this)

2. If problem continues, you can call company who sold you phone, and ask why it does this only when it's locked.

Let us know what happens when you remove anti-virus

**pavlovskig** · 06-22-2011, 11:06 AM

Originally Posted by Moscow Desire

Ok, so, I will have to think it is the software your provider put on it. Your carrier.

Now, you can do this,

First of all, I would remove the anti-virus...... Then....

1. If the problem is still there, you can reset the phone to default. (Make sure you back up all contacts before doing this)

2. If problem continues, you can call company who sold you phone, and ask why it does this only when it's locked.

Let us know what happens when you remove anti-virus

It's the same without "antivirus" today phone turn off again while it was locked and was in my pocket

**Moscow Desire** · 06-22-2011, 12:45 PM

If it never happened in the past, at this point, I would synch your contacts and such (back up), then so a factory reset on the phone.

If the problem continues, then bad hardware or bad programming on the carriers part.

**pavlovskig** · 07-03-2011, 12:11 PM

Originally Posted by Moscow Desire

If it never happened in the past, at this point, I would synch your contacts and such (back up), then so a factory reset on the phone.

If the problem continues, then bad hardware or bad programming on the carriers part.

I solved my problem. The Holder of the battery not holding well the battery and had weak contact between battery and phone. I put a small piece of paper in between and ... solved problem. Thanks