HELP - camera not working after Jelly Bean 4.2.1 update

**Isabella Oliveira** · 12-05-2012, 06:37 PM

Hi, my Galaxy Nexus updated to Jelly Bean 4.2.1 and since then I can't open my camera. I called Google for help and after 40 minutes of reinstalling, cleaning cache and other things my camera is still not working. Any thoughts on how to fix this?

I'd be forever thankful, help out an android fan!

**mattatwar1** · 12-05-2012, 06:51 PM

Hmm show a screen shot of the camera button , what happens when you slide to it on the lock screen?

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**Isabella Oliveira** · 12-05-2012, 07:02 PM

Hi, that's pic is exactly how my camera screen shot looks like. But now as I tried to take a screen shot what is appearing is a "Gallery is not working" message!

**mattatwar1** · 12-06-2012, 03:57 PM

Originally Posted by Isabella Oliveira

Hi, that's pic is exactly how my camera screen shot looks like. But now as I tried to take a screen shot what is appearing is a "Gallery is not working" message!

Humm try clear the data of the galaxy app and the camera. App

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**FaitoTrivelatto** · 12-12-2012, 03:44 AM

I've tried that, no success...
Any other tips of what I can try to do?

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**mattatwar1** · 12-12-2012, 04:23 AM

Is ur gallery disabled?
(In screenshot its enabled)
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**FaitoTrivelatto** · 12-12-2012, 06:15 PM

It is enabled. When I disable it the camera just don't show up in the app drawer.

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**mattatwar1** · 12-12-2012, 06:53 PM

Originally Posted by FaitoTrivelatto

It is enabled. When I disable it the camera just don't show up in the app drawer.

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OK u re enable it and does it work then

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**FaitoTrivelatto** · 12-12-2012, 07:18 PM

Nope... I've even tried to go in boot loader mode and wipe cache, reset everything... No good...

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**FaitoTrivelatto** · 12-15-2012, 03:50 PM

Does anybody have a possible solution for this?

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**Isabella Oliveira** · 02-04-2013, 04:30 PM

Yeah, I'm still having the same problem. Google told me to send the device to Samsung, for repair, I'm not in the US, so that's a problem. I love this phone but this is incredibly annoying and I've tried resetting, hard resetting, cleaning the cache...installing other camera apps...etc. Can someone tell me if there is an answer to this problem?

**mattatwar1** · 02-04-2013, 04:52 PM

you could root and flash custom ROM if its just a software issue

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**FaitoTrivelatto** · 02-05-2013, 03:46 AM

I've tried flashing CM, MIUI and Stock 4.0... No success on any of those.
I think it must be a hardware problem... has anyone else settled this issue?

**ktmelby** · 02-06-2013, 10:56 AM

Did the OTA update yesterday morning; no camera. This morning, with no intervention on my part, camera is back!

**wslytoy** · 02-20-2013, 12:03 AM

I just received a GSM GNex off ebay that has a camera issue. It was on 4.1 when I turned it on, but I was prompted for an update to 4.2.2. The camera was doing the same thing before and after the update... you can open the camera but the screen is black and the buttons are there for the camera, but nothing ever comes on the screen and you can't actually take a picture. I've cleared the cache and rebooted yada yada yada. None of this works. This phone isn't rooted or anything. I was going to try a custom ROM, but it sounds like that may not fix it either. If anyone has any other suggestions, I'm all ears.

**zak963** · 04-14-2013, 10:48 PM

I recently updated to Jellybean and i too faced the same problem. I have a Samsung Galaxy tab 2 p3100.
I first unmounted the sd card, then took it out. Then I restarted my device. And then 'Yay! The camera works'. I dont know how it happened but it worked.
See if that helps. I also have put the sd card back and there is no problem.