1. guillaume133's Avatar
    Hello!
    I got my galaxy S4 for about a month now.. wored superbly until one day when clicking "update now" once opening s-health did it start to do so in google play but then I got a downloading problem because my wifi-connection dropped out. Once it dropped back it it was just stuck there until suddenly no trace of s health on my phone anymore. the widget on the homescreen was unable to load and that was that there is no trace of s health on the phone..

    I don't know what to do the app is nowhere to be found to re-download how am I to get this back?

    Many thanks for your help!

    Guillaume
    EugeneLC likes this.
    09-07-2013 08:06 AM
  2. EugeneLC's Avatar
    I had exactly same problem. S Health dissapeared. Called Samsung no luck. Please help and thank you in advance.
    09-07-2013 01:29 PM
  3. EugeneLC's Avatar
    After talking to Google Play support, I figured out how to get S Health back.

    Open up Samsung Apps on your phone
    press Menu key when the app opens, select "Purchased"
    You will see "S Health" at the top
    Press "install" to install the S Health app
    after installation, press Launch to start the app.

    Hope this helps

    Eugene
    Galaxy S4 phone ATT
    09-07-2013 02:30 PM
  4. guillaume133's Avatar
    Thank you soooo much it worked!!! =D
    09-08-2013 04:03 AM
  5. rahuldsc's Avatar
    hi i have just upgraded to android 4.3 . i suddenly realised s health using alot of battery. so i tried opening s health and it was not opening. then i went and saw in samsung apps & out there it showed no apps. Please help and do let me know.
    Ah Zai likes this.
    10-24-2013 06:55 AM
  6. Ah Zai's Avatar
    same problem with me after i update my ios android 4.3
    10-24-2013 11:51 AM
  7. Ant Droid's Avatar
    got the same problem....wonder is Samsung tech aware of this bug.
    10-29-2013 09:26 AM
  8. Ant Droid's Avatar
    somehow this seems to work for me:

    go to Setting >More>date and time>select date format>just select the date format you want.

    once done, somehow S Health work again. Don't ask me why but it seems like some user having same issue manage to try this and work.....work for me too.
    10-29-2013 10:20 AM
  9. KGL01's Avatar
    Dosn't work for me on my Vodafone Galaxy S4!
    01-11-2014 05:35 AM
  10. johnk68's Avatar
    I have got the S4 and this morning my S health had an update but when I click on it to update it just crashes and freezes the phone. Is anyone else having the same problem?
    05-01-2014 01:42 AM
  11. JakeUWS's Avatar
    I have got the S4 and this morning my S health had an update but when I click on it to update it just crashes and freezes the phone. Is anyone else having the same problem?
    I have a Note 3, and am experiencing the exact same issue with S Health as of this morning.

    Frustrating...

    05-01-2014 08:23 AM
  12. johnk68's Avatar
    This has worked on my phone thks

    - - - Updated - - -

    After talking to Google Play support, I figured out how to get S Health back.

    Open up Samsung Apps on your phone
    press Menu key when the app opens, select "Purchased"
    You will see "S Health" at the top
    Press "install" to install the S Health app
    after installation, press Launch to start the app.

    Hope this helps

    Eugene
    Galaxy S4 phone ATT
    Sorry this has worked
    05-01-2014 08:50 AM
  13. Shane Dupuy's Avatar
    This worked however I did have to re-install Samsung Apps. I found this at apps.samsung.com/mars/mw/apk_en.as?country=usa.

    Hope this helps.
    05-25-2014 09:04 PM
  14. Emil Posselt's Avatar
    Same problem, S Health crashes when trying to update, no solution found, Galaxy S4 user, come on !!!
    06-07-2014 04:13 PM
  15. dwestall's Avatar
    The S Health update was crashing for me as well. I was able to update S Health in the Samsung Apps app.
    06-09-2014 02:21 PM
  16. Yuikoto's Avatar
    Thank you so much! This helped! I was having this same problem after I wanted to reset it to enter in new data and it somehow got deleted. I was so sad! I don't like those other fitness apps!
    06-15-2014 01:14 PM
  17. Kopra Topra's Avatar
    i see the S Health but it shows a open button which cant be pressed or accessed i am desperate to get this app on my s4 again plz advise what to do i beleive i uninstalled or disabled the app some how and now cant figure it out to bring it back appreciate your help
    11-01-2014 03:59 AM
  18. Joga Singh's Avatar
    I have got the S4 and this morning my S health had an update but when I click on it to update it just crashes and freezes the phone. Is anyone else having the same problem?
    02-07-2015 02:03 AM
  19. CrazyElwin's Avatar
    The S Health updated on my S4 last night, won't even turn on today.....this sucks.
    I can go to a different App, just wish i could get to my saves on it for tracking. Also, if it won't work now on the S4, which makes no sense, at least they could have done is said something.
    02-14-2015 12:09 PM
  20. ShadowsOfFear's Avatar
    i see the S Health but it shows a open button which cant be pressed or accessed i am desperate to get this app on my s4 again plz advise what to do i beleive i uninstalled or disabled the app some how and now cant figure it out to bring it back appreciate your help
    I went to settings > app manager > scrolled to disabled > found s health > opened it > enable....i dunno why it was disabled but i managed to get it working again! Good luck!!

    *Edit* you may have to go into galaxy apps and updatr it before it shows up
    02-19-2015 10:16 AM
  21. ProblemFixer's Avatar
    Try to find Fitness with Gear instead of S health
    03-05-2015 08:39 AM
  22. William Bartko's Avatar
    The upgrade (as they vall it) is not worth having. Can you count your cups of coffee? If you need a phone to track that your in big trouble. The step counter had a good competitions going and you could see yourself progress as you put forth more effort. Of coarse in there upgrade that they force on your phone, they have eliminated what worked and what was good for a bunch of worthless garbage. Lg has a step counter that works as well as Samsungs. also a nice bright screen. That will be my next phone as it is priced much better.

    Bill
    08-01-2015 02:14 PM
  23. William Bartko's Avatar
    I think that is sound advice. I have been very frustrated with the s-health forced upgrades. They are now happening more than once a day and I lose the steps accumulated before the upgrade forces itself upon my phone. Is there anyway to stop the upgrade from happening??? I have written the company many times and all they tell me is I can (and do) remove it after it installs itself. Each time counter goes back to zero. Some days I have had over 10,000 steps and it goes back to zero for the day. Tired of this. I too recommend not getting reliant in anyway on Samsung phones for your health unit. Buy a watch to count your steps or even an inexpensive pedometer and save the frustration of becoming involved with there software upgrades. If anyone knows how to turn that off pse let me know.

    Very very frustrated
    Bill
    08-01-2015 06:40 PM

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