03-19-2017 05:19 PM
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  1. readhpr's Avatar
    On both my Moto X and my Nexus 7 (2012), when I try to open up Google Play, it spins for a while and then I get a Connection Timed Out / Retry error. I first noticed it yesterday. I tried clearing the Google Play cache, and then the data. I finally removed my Google (gmail) account and put it back, which I think temporarily fixed the phone (but not the tablet), and today the phone is back to the same problem. Everything else is working, including Gmail, Play Music, Play Books, etc., it's only the Play Store that I can't open. App updates are still working, and I can get into the My Apps section of the Play Store by tapping on an app update from the Notifications, but from there I can't get back to the main Play Store screen, it just times out like it does if I open up Google Play directly. Both devices are totally stock.

    Someone else has reported the same problem in a couple of the device forums (Galaxy Note 3 and Galaxy Tab, I think), but this seems to be a more general problem, not device specific, so I thought I'd post it here in case anyone else has seen it and has a fix.
    02-22-2014 05:03 PM
  2. wessock's Avatar
    I keep getting the same error the last few days on my Evo LTE.
    02-23-2014 08:13 AM
  3. kokiangel's Avatar
    I've been getting the same error and I tried something totally off the wall and it worked. It doesn't fix the problem but it does get me into the play store. Hit the search anyway even though it says "retry" and type in any word to search. See if it will bring up a list or the app you searched for. From there you might be able to play around and finally get into the main screen.
    02-23-2014 12:42 PM
  4. readhpr's Avatar
    I've been getting the same error and I tried something totally off the wall and it worked. It doesn't fix the problem but it does get me into the play store. Hit the search anyway even though it says "retry" and type in any word to search. See if it will bring up a list or the app you searched for. From there you might be able to play around and finally get into the main screen.
    I can also search, and I can usually get to My Apps, but cannot get to the Store Home.
    02-23-2014 12:56 PM
  5. mrsmumbles's Avatar
    I can also search, and I can usually get to My Apps, but cannot get to the Store Home.
    Give this a try. Settings, Apps, All, tap the 3 dots in the upper right, Reset Preferences.

    Another thing to try is Reset Date and Time even if they are correct, tap the reset button. Good luck.

    Sent from my Nexus 5 using Tapatalk 2
    Shadab Khan5 likes this.
    02-23-2014 01:59 PM
  6. readhpr's Avatar
    Give this a try. Settings, Apps, All, tap the 3 dots in the upper right, Reset Preferences.

    Another thing to try is Reset Date and Time even if they are correct, tap the reset button. Good luck.
    Nope, doesn't help.
    02-23-2014 02:11 PM
  7. mrsmumbles's Avatar
    Go back in the Play store app. Settings. Password. Is that box checked? Try retyping your password.

    Sent from my Nexus 5 using Tapatalk 2
    Shadab Khan5 likes this.
    02-23-2014 02:24 PM
  8. mrsmumbles's Avatar
    If that didn't work, go back into phone Settings. Apps. Scroll to Google Play Store apps. If the Defaults button is not grayed out, tap Clear Defaults.

    And of course, the App should not be disabled.

    Sent from my Nexus 5 using Tapatalk 2
    02-23-2014 02:29 PM
  9. readhpr's Avatar
    Go back in the Play store app. Settings. Password. Is that box checked? Try retyping your password.
    Didn't help.
    02-23-2014 03:34 PM
  10. readhpr's Avatar
    If that didn't work, go back into phone Settings. Apps. Scroll to Google Play Store apps. If the Defaults button is not grayed out, tap Clear Defaults.

    And of course, the App should not be disabled.
    Defaults button is grayed out. (Possibly because I previously cleared all the data and removed my account and put it back, none of which has helped). And no, of course the app is not disabled.
    02-23-2014 03:35 PM
  11. mrsmumbles's Avatar
    Other than shutting the phone completely off, doing a battery pull if you have removable battery, and then turning the phone back on, I can't think what else to suggest. Please let us know what does resolve the situation.

    Sent from my Nexus 5 using Tapatalk 2
    02-23-2014 03:39 PM
  12. justice4all77's Avatar
    Having the same issue on both my Verizon Moto X (MotoMaker) and Nexus 7 tablet. It's been about a week with the issue of "Connection Timed Out", I was able to temporarily fix it by doing the clock fix (changing time) but it goes right back to the error after the app is closed. Frustrating
    m.c.rime likes this.
    02-24-2014 10:56 AM
  13. metalfan78's Avatar
    I'm getting the same error. It was fine yesterday. Sprint Galaxy s3. None of the fixes have worked for me either.
    02-25-2014 12:17 PM
  14. pyroflyx's Avatar
    I am also having this problem with my Moto X and Wifi Xoom - I am keeping track of things on my blog. So far I have found 2 posts (this one and another) - once I found I was not alone with the issue, I stopped looking so hard.
    02-25-2014 06:45 PM
  15. xdalaw's Avatar
    Same issue for my devices in the past week or so. (N5, N7 FHD, N4, Toshiba Thrive.) Frustrating. Hope this gets fixed soon. Isn't it in Google's interest to make sure their Play Store opens easily to encourage people to buy content??
    02-27-2014 06:28 AM
  16. cpuPhD's Avatar
    I already had 2 google accounts on my phone and switching between them in the Play store seemed to fix the issue for now. I didn't need to remove the primary account. Just add a second Google account to the phone and switch to that in the store. If that connects fine then switch it back to your main account see if that fixes it.
    02-27-2014 08:43 AM
  17. joe_fresh's Avatar
    I have noticed mine acting up for at least the last 3 days. Have to force stop and power off then put my foot on a wall to get it to work. frustrating
    02-27-2014 10:29 PM
  18. joe_fresh's Avatar
    Read on a similar thread Google was putting out a fix, I have not seen it yet

    Posted via Android Central App nexus 7
    03-02-2014 12:01 PM
  19. bumpandrun's Avatar
    I am using a HTC One on Sprint and this started happening to me after the update to Kit Kat. Every once in a while I can get to the store home page but probably 90% of the time I get the timed out message. The store works from any other page, I just can't get to the home page. I've done a full reset, cleared cash, preferences, etc. Nothing works.
    03-02-2014 07:57 PM
  20. readhpr's Avatar
    Someone posted on another thread in one of the device forums some instructions from Google support. I just tried it and it's actually working for me, at least at the moment.

    1. Reboot the device.
    2. Sign out of Hangouts. (Open it up, go into the Settings, and you can sign out from there.)
    3. Open up Hangouts again and sign in.
    4. Go to Settings -> Apps - > All -> Google Play Store and clear the Cache.

    Open up the Play Store and cross your fingers. I initially got the timeout/connection error, but I hit Retry and it worked. I have closed and reopened the Play Store a few times (clearing it from the Task switcher), and so far all is well.
    03-03-2014 02:56 PM
  21. joe_fresh's Avatar
    that seemed to work for a while, then the next day it was broken again
    03-03-2014 03:09 PM
  22. bumpandrun's Avatar
    Sort of worked for me, I can hit refresh 5 or 6 times now and get the home page. Just did the steps about an hour ago, I'll try again tomorrow.
    03-03-2014 05:40 PM
  23. readhpr's Avatar
    Someone posted on another thread in one of the device forums some instructions from Google support. I just tried it and it's actually working for me, at least at the moment.

    1. Reboot the device.
    2. Sign out of Hangouts. (Open it up, go into the Settings, and you can sign out from there.)
    3. Open up Hangouts again and sign in.
    4. Go to Settings -> Apps - > All -> Google Play Store and clear the Cache.

    Open up the Play Store and cross your fingers. I initially got the timeout/connection error, but I hit Retry and it worked. I have closed and reopened the Play Store a few times (clearing it from the Task switcher), and so far all is well.
    I did the above at work, and when I came home tonight it seemed broken again. After hitting "Retry" a few times it seems to be working again. Will see what happens tomorrow.
    03-03-2014 06:26 PM
  24. Scott Swalwell's Avatar
    It worked for me too, on my Galaxy Tab 3. Don't know if it was the rebooting or the logging out of/into Hangouts, but Play Store is working again for now worked for a minute and then immediately stopped working again. I'll try clearing the cache too.
    03-04-2014 04:00 PM
  25. readhpr's Avatar
    I did the above at work, and when I came home tonight it seemed broken again. After hitting "Retry" a few times it seems to be working again. Will see what happens tomorrow.
    It's broken again today. I am about ready to give up.
    03-04-2014 04:12 PM
61 123

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