WHOA...Market refund window being reduced to 15 minutes?
Am I misunderstanding something here?
"Since most users who request a refund do so within minutes of purchase, we will reduce the refund window on Market to 15 minutes."
Very not cool.
Post modified by Cory Streater to include: AC Blog Post
- 12-10-2010, 11:43 PM #2
- 12-10-2010, 11:47 PM #3
- 12-10-2010, 11:48 PM #4
Not a fan of this change much. If they had decreased it to even 2 or 3 hours I wouldn't have really complained much, but 15 minutes is simply not enough time to adequately test out an app and ensure it works as advertised -- or that you even like it for that matter. This move surprises me a lot.
- 12-11-2010, 12:17 AM #5
Not sure, while I think its a bit of a stretch, I can usually tell within 15 minutes if an app needs to go or not. I don't often buy apps, and when I do its because I'm sure its something I want/need/have to have. I think the refund limit should stay at 24 hours though, with the same rules as now, that if you go to buy it a second time, you can't get a refund.Samsung Galaxy Note II
- 12-11-2010, 12:22 AM #6
ok, I buy LOTS of apps and will now only look for free apps in protest. So far I have spent $105.38 per Appbrain's calculation. So I am not just making idle threats. I've had an Android phone for about 5 months.
The 1 day window gave me confidence to try out lots of otherwise risky purchases. Now it just isn't worth it. I'll even consider another platform for my next phone/tablet because of this. It is something akin to treason, since this is one of the things that really sold me on Android. I feel it is just to appease developers that don't have faith in their crappy products. Thanks a lot Google. You suck.
- 12-11-2010, 12:31 AM #7
not thrilled about this at all. there are some apps you just cant preview sufficiently in 15 minutes. hopefully devs will be smart about this and possibly offer a free version of an app that allows for use of all of the apps features for a trial period so you can get a good idea of how the app works before committing
- 12-11-2010, 12:34 AM #8
I bought Pure Messaging widget and used it for about a day and decided I didn't need it and refunded it. For many apps, 15 minutes is NOT enough time to test.
I'll be removing my checkout info.HTC Desire / CyanogenMod 7.1
Motorola can kiss my a##
- 12-11-2010, 12:42 AM #9
What on earth was Google smoking when they made this decision? How can you go from 24hrs to 15min!?! Twelve hours would be more reasonable. The trial period from the market is what drew me to Android in the first place. I bet they get some serious backlash regarding this new policy. In the meantime, I won't be purchasing any new apps in protest.
- 12-11-2010, 12:59 AM #10
- 12-11-2010, 09:04 AM #12
It hurts both google and the developer- When the developer stops making apps for android because not enough people buy them and then people stop buying android phones because there is not enough app development... Google is being really foolish on this one- 15 minutes is crazy-pound wise and penny foolish
- 12-11-2010, 10:23 AM #13
There are some apps and/or games that take at least 15 minutes just to install.
There's been numerous times the app I purchased was just an installer, the installer downloads a boatload of data, then you have to go through a registration/login process (pocket legends comes to mind). So by the time you actually get to startup the app for the first time, the refund policy has already expired.
1 or 2 hours would be more reasonable. 3 hours ideal."Some see the glass as half-empty, some see the glass as half-full. I see the glass as too big."
- George Carlin
- 12-11-2010, 10:44 AM #14
- 203 Posts
- Stock 4.0.1 Rooted
OK, I strongly believe that this has been requested by developers, wanting to cut down on App piracy. I don't know if it might just backfire on them as people might just get a pirate copy of an app to try out and then "forget" to buy a copy. I saw a lot of people reacting very angrily to this saying that this would mean they would never download another app, well good luck with that, whoever you are, but seeing as certain other platforms don't give you ANY chance of a refund and if the shortened window means more devs are willing to work on Android then I think that it is a good thing. If you aren't sure about an app just read the comments, ask someone in these forums or wait for an App review on the main page. Just don't whine about something that is a move for the better.
- 12-11-2010, 11:31 AM #15
I always wonder about the 24 hours, although is fine, I don't need 24 hours to test, but apps that are like reminders, backups and utilities that only you would test after a couple of days. I would say from 24 to at least 6, not 15 minutes, not enough time to test some of them.
- 12-11-2010, 11:33 AM #16
This doesn't affect me because if I plan on buying an app, I already did my research and I know EXACTLY what it will offer me. Also, you guys have to see this from a developers perspective. They spend hundreds, even thousands of hours on these applications only to have a good percentage of them get refunded for stupid reasons. People will see one small thing wrong and instantly give it a one star rating, even though the developer was going to fix it.Current Device: HTC Glacier (MT4G)
Rooted, Overclocked to 1.8Ghz
Running Gingerbread 2.3.1
- 12-11-2010, 11:33 AM #17
- 12-11-2010, 12:26 PM #18I'm a tech junkie with a weak spot for Good Music, Good Beer, and Excellent Coffee.
- 12-11-2010, 12:35 PM #19
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- 12-11-2010, 12:59 PM #21
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- 12-11-2010, 01:27 PM #25