Google Customer Service
Is there a way to contact google directly? I got a subsidized phone from them...but they didn't create an account or activate my phone. I don't want to be charged the subsidy discount because of Google's Error.
What's the best way to contact them? I called TMobile...but if they activate the phone...won't Google lose out on the activation commission? If they do...they will charge me. Don't want that to happen.
- 01-11-2010, 07:52 PM #2
I had to call TMobile as well to activate. I actually received an email from Google saying they could not activate the phone and to call TMobile.
First at Google.com/phone you can try to activate if you can't call TMobile they have Nexus One specialist that will get the phone setup for you.
You will have a miserable time trying to contact Google who will reply days later by email. TMobile will set you up on the 79 dollar plan NP problem.
- 01-11-2010, 08:37 PM #3
- 16 Posts
That is weird. So, you are saying that you bought the phone direct from the Google webstore. And unlocked with no contract, I presume. Correct?
You should have been about to activate it directly from the Google website (Nexus One Phone - Web meets phone.). I mean, if you did buy it unlocked with no contract, then you shouldn't have to call your carrier.
My understanding is that you can activate the phone without even having a carrier. It's just a matter of filling out an online form on Google's website. Is this correct?
- 01-11-2010, 09:00 PM #4
- 01-12-2010, 02:34 AM #5
- 01-12-2010, 12:56 PM #6
Google really should have thought this out before. How can you not have a physical line that people can call? Its not like they don't have the resources for a call center...Siemens CF62T> Samsung T329 Stripe Black> MyTouch 3G Black (Android 1.6 Donut)> Blackberry Bold 9700 (220.127.116.110)> Samsung T219 Brown (backup crap dumbphone)> Google/HTC Nexus One (CM7.2)> Google/LG Nexus 4 (Android 4.2.2)
- 02-26-2010, 07:34 PM #7
- 07-20-2012, 12:23 PM #8
- 07-29-2012, 12:59 AM #9