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A word of caution to those buying the nexus (subsidised or not).
I want to issue a warning to any and all who may buy this masterpiece of a phone.
To be clear up front, this phone is amazing in every way and I have never owned another phone like it. Also, I am not a stranger to unlocked devices, but this made me really question my knowledge of the cell phone realm.
This warning it to be cautious when dealing with the likely misinformed T-mobile reps. Do not misunderstand I love the customer service I have received from T-mobile, but it took me 3 calls totaling about 2.5 hours. Do not let this happen to you!
I purchased the nexus retail for an after tag price tag of 565 bones. I was on a Bold 9700 and before that the mytouch. I got my phone in all its glory and promptly called customer service to change the provisioning so that the unlimited web I had tied to my family plan would work with my new baby.
I was met with a friendly gal who told me that would be "no problem", but than proceeded to ask me if I remember reading the "terms and conditions" when I purchased the phone. The answer is no. I selected it, entered my card info, and approved the purchase.
She proceeded to tell me that "in order to use this phone, google requires you to be on a specific calling plan for 45 days and it must be an individual plan". Somewhat shocked and very confused at how someone could require such a thing for an unlocked device, I allowed her to split my lines from a family plan to two separate lines, thereby increasing my monthly bill by 30$. I said to myself "its only for 45 days, small price to pay".
This bothered me as I thought of it more. I asked myself "what do they do for people on ATT that buy the phone?" This not being my first unlocked device I just couldn't understand, so the next day I got on the online chat. I explained my confusion to yet another rep who after hearing my concerns proceeded to tell me that the previous rep put me on the wrong plan, and that he didn't know how to put me on the right plan because I was on a plan that is not alterable. He than expressed that in buying the phone I had agreed to a two year ETF. WTF?
This pissed me off to the point of calling tech support yet again. After laying out the whole picture, I demanded to speak with a supervisor, as nothing was adding up. After speaking with the supervisor, I was given an apology, restored and backdated to my original family plan and told that the reps are simply not fully educated on how to deal with this "anomaly" in there system.
Turns out every rep assumed I had purchased the phone subsidized and treated my situation as such, even though each time I explained that I had bought it retail.
Just a shout out to all those buying full retail and the reps who deal with these as the calls come in:
THE SAME GOVERNING RULES DO NOT APPLY TO THOSE WHO BUY IT UNLOCKED!!!
If you buy it unlocked, it is yours free and clear with no strings attached. Period!
That is all.
Enjoy your new powerhouse of a phone.