Welcome to the Android Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 23 of 23
Like Tree2Likes
  • 1 Post By Amylase453
  • 1 Post By sahil
  1. Thread Author  Thread Author    #1  

    Default Super Epic Fail Google

    One of the biggest companies in the world, can't even get this right. My bank card has been charged 500 bucks twice, because I thought the first one didn't go through, since the page was frozen. But no email about it being ordered, no confirmation, the purchase doesn't show up in my Google wallet.

    How bout next time, when you announce something, you go ahead and put up a preorder page so you don't have thousands of people trying to buy something at the exact same time, especially since your hundreds of thousands of servers are having a hard time keeping up

    Rant over. for now

    *edit, both purchases showing up in google wallet now, no way to delete them. I'm sure I will be able to eventually, just seems like a silly way of doing things.
  2. #2  

    Default Re: Super Epic Fail Google

    I had the same exact issue as you.
    They declined one of my orders saying my CC was declined and asked me to update it so they could process it.
    I updated it and they cancelled my order. So I went ahead and ordered with my other credit card and then google decides they were going to process my first order.

    Ended up with 2 orders.
    However under order details you can go to "contact customer service" and you can request a cancellation. No need to talk to them directly.
  3. #3  
    rkirmeier's Avatar

    Posts
    86 Posts
    Global Posts
    88 Global Posts

    Default Re: Super Epic Fail Google

    All worked fine here...
  4. #4  

    Default Re: Super Epic Fail Google

    My experience was exactly the same, but somehow three of them...

    You can cancel here: http://support.google.com/googleplay...cel_order&rd=1
    Thanked by:
    dynesh 
    dynesh likes this.
  5. Thread Author  Thread Author    #5  

    Default Re: Super Epic Fail Google

    Thanks Shanman. I'll give it a couple of hours to settle down before I try and cancel. Looks like i got one anyway, so I am happy about that.
  6. #6  

    Default Re: Super Epic Fail Google

    Same thing happened to me. No indication the order went through and I still don't see it in my Wallet but my CC has been charged twice. Way to go Google.
  7. Thread Author  Thread Author    #7  

    Default Re: Super Epic Fail Google

    I finally got the emails, so yours probably went through, chintokka
  8. #8  

    Default Re: Super Epic Fail Google

    Quote Originally Posted by dynesh View Post
    Thanks Shanman. I'll give it a couple of hours to settle down before I try and cancel. Looks like i got one anyway, so I am happy about that.
    I had one order where I tried twice, then changed the card so really three times. That appeared accepted after I changed the card but the Wallet summary showed declined.

    I completely started over, and with this one I received an email that was also accepted.

    I went back cancelled the 1st, which I verified with the order number. A follow-up email confirmed the first order was cancelled. Then, less than a minute later I got an email, same order # as the 1st, that said my payment was accepted.

    I have no idea what will happen now, but I do have a cancellation email on the original order. I'll just sit back and wait 3-5 business days and see what shows up. I do know I'll get at least one.
  9. #9  

    Default Re: Super Epic Fail Google

    Same thing happened to me... From experience, I've learned to check my cc online to see if I was indeed charged. Luckily, I did that and saw my cc was charged (pending status). I then called Google customer service, & they were able to confirm my purchase. An hour later, I received the Google Play confirmation.

    Sent from my EVO LTE baby!
  10. #10  

    Default Re: Super Epic Fail Google

    Worked fine for me. Now where to get a cover! Anyone finding any available?
  11. #11  
    Ry
    Ry is online now
    Ry's Avatar

    Posts
    7,832 Posts
    Global Posts
    7,839 Global Posts

    Default Re: Super Epic Fail Google

    Still something Google needs to work on.
    a.k.a. RyZR from HoFo
    Motorola Moto X (164.55.2.ghost_verizon.Verizon.en.US, KitKat 4.4.2)
    Motorola Moto G (173.44.20.falcon_cdma.Verizon.en.US, KitKat 4.4.2)
    Motorola DROID Bionic (98.72.22.XT865.Verizon.en.US, Jelly Bean 4.1.2)
    Google Nexus 7 2012 (KTU84P, KitKat 4.4.4)
    What other devices have I had? Here's my phone timeline.
    Support your favorite Android app and game developers. Pay for apps! And don't block ads!

    Community Rules & Guidelines - Mobile Nations Forums
  12. #12  

    Default Re: Super Epic Fail Google

    got mine ordered, luckily, once I got to the page where I set all the CC info, it didn't fail on me. problem is now on my wallet it says 'pre-ordered' ugh.

    oh well, a little longer suffering with the TF101 won't be horrible...

    but hopefully, later today it will ship regardless of what the wallet says...
  13. #13  

    Default Re: Super Epic Fail Google

    same exact problem with me, except i ended up with 4 orders. They finally processed my first transaction (that they never acknowledged at first) after about an hour. Luckily, I used a card where i only had enough money on it to buy 1 tablet. They just canceled orders not too long ago.
  14. #14  

    Default Re: Super Epic Fail Google

    Everything worked out flawlessly for me. The scam artists who steal your info over the phone have impeccable timing though! I got a call from one of them right after I clipped my order info to evernote and before I could do something stupid I hung up and called wells Fargo. Be careful!!! they are sneaky bastards....
  15. #15  
    sahil's Avatar

    Posts
    14 Posts
    Global Posts
    15 Global Posts

    Default Re: Super Epic Fail Google

    First time ordering online? Typical rule of thumb once you click "accept and purchase" or "Buy" after selecting your address shipping method and what not. You do not press refresh or order it again.

    boo hoo, you couldn't order a phone the day it was released. First world problems.
    Thanked by:
    Ry 
    Ry likes this.
  16. #16  

    Default Re: Super Epic Fail Google

    How does someone politely say I hate you folks?? Some of you poor bastards somehow ordered more than you wanted I had a different experience. I started at 11:50 EST; I only got as far as the screen that tells me the N10-32gb was in my cart. After clicking on the Place Order button, all I got was a swirling blue page-loading icon in the middle of the page over an hour later still nothing. I refreshed the screen, placed the order again and got the same thing again Now it appears that they are sold out and all I get is the option to sign-up for a notice of when they are available I never got the notice to begin with (and I had filled out that form with 3 different addresses weeks ago)
  17. #17  

    Default Re: Super Epic Fail Google

    I checked google play and was able to order mine. 40 minutes later I got the email notice that it was available. I'm glad I didn't wait around for the email! I can't believe they are already out of stock!!!
  18. #18  

    Default Re: Super Epic Fail Google

    Quote Originally Posted by sahil View Post
    First time ordering online? Typical rule of thumb once you click "accept and purchase" or "Buy" after selecting your address shipping method and what not. You do not press refresh or order it again.

    boo hoo, you couldn't order a phone the day it was released. First world problems.
    Well, when people get multiple emails saying their order has been cancelled for whatever reason, they typically want to try again. Not their fault Google processed the other orders, that they themselves said had been cancelled.
    Last edited by AlexdaGOAT; 11-13-2012 at 02:52 PM.
  19. Thread Author  Thread Author    #19  

    Default Re: Super Epic Fail Google

    Quote Originally Posted by sahil View Post
    First time ordering online? Typical rule of thumb once you click "accept and purchase" or "Buy" after selecting your address shipping method and what not. You do not press refresh or order it again.

    boo hoo, you couldn't order a phone the day it was released. First world problems.
    No, ***, I've ordered plenty online before. When a page doesn't do anything for 10 minutes, it usually means something is screwed up, doesn't always mean the order went through. And when you are trying to order something that you know will run out, sometimes you have to try again, even if there is a chance you might be charged twice. So yeah, first world problem. So is your complaint about people that are complaining. Move on next time.
  20. #20  
    Ry
    Ry is online now
    Ry's Avatar

    Posts
    7,832 Posts
    Global Posts
    7,839 Global Posts

    Default Re: Super Epic Fail Google

    Complaining about complaints. Circle of life.
    a.k.a. RyZR from HoFo
    Motorola Moto X (164.55.2.ghost_verizon.Verizon.en.US, KitKat 4.4.2)
    Motorola Moto G (173.44.20.falcon_cdma.Verizon.en.US, KitKat 4.4.2)
    Motorola DROID Bionic (98.72.22.XT865.Verizon.en.US, Jelly Bean 4.1.2)
    Google Nexus 7 2012 (KTU84P, KitKat 4.4.4)
    What other devices have I had? Here's my phone timeline.
    Support your favorite Android app and game developers. Pay for apps! And don't block ads!

    Community Rules & Guidelines - Mobile Nations Forums
  21. #21  

    Default Re: Super Epic Fail Google

    Quote Originally Posted by dynesh View Post
    How bout next time, when you announce something, you go ahead and put up a preorder page so you don't have thousands of people trying to buy something at the exact same time, especially since your hundreds of thousands of servers are having a hard time keeping up
    Ah, some optimistic soul that didn't live through the Nexus 7 preorder fiasco I see. After waiting and waiting and waiting for my 7 to come, only to see people getting them from Game Stop and Sams while I am STILL FREAKING WAITING I cancelled and bought my 7 from Sams. Google has no idea how to run sales. At all. You don't want to wait for a preorder from them.
    Thanked by:
    Ry 
  22. #22  

    Default Re: Super Epic Fail Google

    Didn't get it online thinking I'd get it in store. Not sure what's going on with that and now it's sold out online.. haha
  23. #23  
    Raptor007's Avatar

    Posts
    3,283 Posts
    Global Posts
    4,975 Global Posts
    ROM
    Stock .4.1.1

    Default Re: Super Epic Fail Google

    I suspect Google took ALL of the initial stock for their online stores and maybe the next round of shipments will be for retail and the Play store. It seems Google got this one screwed up big time. Honestly fire the person responsible for the ordering and logistics. How could you FAIL to deliver these to retail and online, not offer Pre-Orders and still not take any more orders with shipping times listed like Apple does. It's embarrassing for the Android world and hardly a ringing endorsement for Google.

Similar Threads

  1. Epic Fail HELP!
    By tybo85 in forum Droid RAZR MAXX
    Replies: 1
    Last Post: 07-08-2012, 10:26 PM
  2. Help Me...Epic Fail, No Power!!!
    By miarwi in forum Epic 4G Rooting, ROMs, and Hacks
    Replies: 5
    Last Post: 10-21-2011, 04:52 PM
  3. Gorilla Glass Epic Fail
    By jonbgood in forum Sprint Epic 4G
    Replies: 52
    Last Post: 09-29-2011, 07:52 PM
  4. EPIC FAIL? Slow, freezing, restarting every day...
    By jdwoody76 in forum Sprint Epic 4G
    Replies: 10
    Last Post: 06-06-2011, 11:16 AM
  5. DLNA, Droid X and Windows 7 - Epic Fail.
    By Rudolphe in forum Motorola Droid X
    Replies: 2
    Last Post: 07-17-2010, 12:47 AM

Posting Permissions