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  1. Thread Author  Thread Author    #1  

    Default 100% Confirmed Nexus 10 Arriving Today with Timeline

    The timeline of this whole even has been confusing for many, but if you've been a part of things like this before you know that Google and UPS work together ahead of time for big releases like this. They have all the logistics and supply chain types of stuff worked out ahead of time. Things won't flow through the UPS tracking system like normal; pieces of it won't update right away and things will be back dated, but close to deliver time everything gets normal. Charlotte, NC is my destination city.

    My timeline Eastern:
    Tuesday, 12:14pm - Placed order online and received email confirmation receipt
    Wednesday, 4:10am - Received email from Google with UPS Tracking Number stating "Your Order Has Shipped". Tracking# doesn't pull up in UPS site yet.
    Thursday, 1:15pm - UPS System finally pulled up Tracking # with the only detail of Origin Scan, Louisville KY. Status = In Transit
    Thursday, 6:30pm - UPS Updates system to reflect a Delivery date of Friday "By End of Day" with Departure Scan.
    Thursday, 8:50pm - UPS Updates system to finally reflect that the order was originally processed on Wednesday at 5:15pm. It backdated itself.

    THEN UPS SYSTEM timeline running as normal/expected:
    Knoxville, TN, United States 11/15/2012 11:02 P.M. Departure Scan
    11/15/2012 9:04 P.M. Arrival Scan
    Charlotte, NC, United States 11/16/2012 4:25 A.M. Arrival Scan
    11/16/2012 5:38 A.M. Out For Delivery
    Last edited by Jarrod411; 11-16-2012 at 05:14 AM.
  2. #2  

    Default Re: 100% Confirmed Nexus 10 Arriving Today with Timeline

    I haven't been as lucky.

    Registered to be notified by email when the Nexus 10 was available for sale in the Play Store, Never received a notice.

    Tuesday, 1:01pm Eastern - Placed order online for Nexus 10 and received email confirmation receipt. Showed a shipping date of 11-15.
    Read all the posts on the forums about everyone receiving emails of product having been shipped, tracking numbers, etc. Kept checking emails, nothing...
    Thursday 12:04pm Eastern - Checked credit card company, no charges. Emailed Google with my order number and asked for a status update.
    Friday 07:00am Eastern - No email from Google and no credit card charges.

    I've got to say for all the hype Google put out about this new tablet, I'm more than a bit disappointed in their lack of customer support. If Google cant even send out
    email notices to update their customers, can I really expect future support once I have purchased?
    The only Apple product I own is an iPod and I don't really want to be sucked into the Apple black hole if I can help it, but I've got to wonder if Apple would be this slack in their customer support.
  3. #3  

    Default Re: 100% Confirmed Nexus 10 Arriving Today with Timeline

    Me too! Woohoo!

    11/16/2012 5:04 A.M. Out For Delivery
    Jarrod411 likes this.
  4. #4  
    av8rdude's Avatar

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    Default Re: 100% Confirmed Nexus 10 Arriving Today with Timeline

    My timeline is almost exactly the same. Mine is out for delivery, also.

    Sent from my Galaxy Nexus using Tapatalk 2
    Jarrod411 likes this.
  5. #5  

    Default Re: 100% Confirmed Nexus 10 Arriving Today with Timeline

    Shall we take bets on the first "It's HERE!" thread?
    Jarrod411 likes this.
  6. #6  

    Default Re: 100% Confirmed Nexus 10 Arriving Today with Timeline

    Mine is out for delivery now too!!!
    Jarrod411 likes this.
  7. #7  
    Joescan09's Avatar

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    Default Re: 100% Confirmed Nexus 10 Arriving Today with Timeline

    Mine is also out for delivery
    Jarrod411 likes this.
  8. #8  

    Default Re: 100% Confirmed Nexus 10 Arriving Today with Timeline

    Placed order Tuesday at 6:30 PM Eastern time. Still haven't received email saying it's shipped and my CC hasn't been charged yet. Sent an email to google this morning (Friday the 16th) Waiting to hear back from them.....A little upset by this....
  9. #9  

    Default Re: 100% Confirmed Nexus 10 Arriving Today with Timeline

    Got mine! So far I'm liking it. Screen is really nice. Tablet has a good feel. A number of my apps seem not to be compatible with the 10. Tablet operation is very smooth.
  10. #10  

    Default Re: 100% Confirmed Nexus 10 Arriving Today with Timeline

    Mine's out for delivery as well.

    Quote Originally Posted by jims52 View Post
    I haven't been as lucky.

    Emailed Google with my order number and asked for a status update.
    Friday 07:00am Eastern - No email from Google and no credit card charges.
    Late Tuesday my order changed to "pre-ordered" I was confused, as clearly I ordered after release, but figured it was a glitch in the matrix and it would clear Wednesday. I slept on it. still that way on Wednesday. So at noon I rang them, they couldn't find my order under my email address (got scared and had a cold sweat, and was ready to go balistic on someone's supervisor), gave them the super long order number (why the hell do they need a 154 long digit number for ordering?), they found it via that and gave me the inside skinny. it wasn't in fact pre-ordered and would be shipping out the next day (Thursday).

    I know a lot of people have reported less than stellar phone response from them, but do yourself a favor, leave the emails for sending joke pictures to your family, pick up the phone, dial the number and see what they say. you might be happy, you might be sad, but they'll definitely be able to assist you, shoot, part of the price you paid was to be able to talk to someone on the phone to go through issues like this very thing.
  11. #11  

    Default Re: 100% Confirmed Nexus 10 Arriving Today with Timeline

    I think I was initially wrong about apps being incompatible with the 10. They seem to be installing fine now.
  12. Thread Author  Thread Author    #12  

    Default Re: 100% Confirmed Nexus 10 Arriving Today with Timeline

    Congrats on getting yours, I am still waiting on the UPS guy. Glad to hear app issue was a false alarm.

    Sent from my SCH-I535 using Android Central Forums
  13. #13  
    rpz3.14's Avatar

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    Default Re: 100% Confirmed Nexus 10 Arriving Today with Timeline

    I ordered it on Tuesday night (was going to wait for retail, but after hearing nothing about potential availability and seeing other models sold out, I decided to pull the trigger). I got immediate order confirmation. I waited Wednesday and Thursday, but didn't get any shipping information. Resigned to waiting until Monday to get the tablet, I was just hoping to get shipping information today. 10 minutes ago, I got the email that it had shipped, so I figured I'd check to see what the timeline was like. To my surprise, it's out for delivery today! The wife is at home, so the late notice for delivery is no big deal, and Google has made my day.
    Give me enough time and I'll think of something clever...
  14. #14  
    Shimmy's Avatar

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    Default Re: 100% Confirmed Nexus 10 Arriving Today with Timeline

    Mine will be waiting for me when I get home from work today
    Jarrod411 likes this.
  15. #15  

    Default Re: 100% Confirmed Nexus 10 Arriving Today with Timeline

    Mine is out the door, along with my new GoPro Hero 3, which arrives today as well. but UPS typically arrives here between 6 and 7 in the evening. Here's hoping it's one of those rare early days.

    Actually, I have a lot of work to get done today, and I'm not paying a babysitter so I can play with my new toys, so I guess it'd be better if it came later.
  16. #16  

    Default Re: 100% Confirmed Nexus 10 Arriving Today with Timeline

    I ordered 5 minutes after the Nexus 10 was available for purchase on Tuesday morning and I STILL HAVE NOT received ANY tracking info this is ridiculous.

    My Credit card was definitely charged or at least Pre-Auth'd for the full amount so doesn't that mean it shipped?

    Are you guys saying it should just show up today at my door?

    This is all I have in Google Wallet:

    Nov 13
    Google Inc. received your order.

    Nov 13
    You placed an order with Google Inc. on Nov 13. Google Wallet sent a copy of this receipt to
  17. #17  

    Default Re: 100% Confirmed Nexus 10 Arriving Today with Timeline

    Quote Originally Posted by Lemingus View Post
    I ordered 5 minutes after the Nexus 10 was available for purchase on Tuesday morning and I STILL HAVE NOT received ANY tracking info this is ridiculous.
    No offense, but it's ridiculous that you haven't tried calling yet.
  18. #18  

    Default Re: 100% Confirmed Nexus 10 Arriving Today with Timeline

    Quote Originally Posted by samagon View Post
    No offense, but it's ridiculous that you haven't tried calling yet.
    Dude I've called a million times.. they don't have any info to give me and they blame it on "Everyone hit the order button at the same time so our system is the problem"
  19. #19  

    Default Re: 100% Confirmed Nexus 10 Arriving Today with Timeline

    Order Date: November 13, 2012 8:34:24 AM UTC-8

    The support line is full of s who can't give ANY information. I see on this thread people have estimated ship dates, tracking info etc. This is total bull the support line is garbage.
  20. #20  

    Default Re: 100% Confirmed Nexus 10 Arriving Today with Timeline

    Yeah, even though I got lucky and got one, there is no sense in Google not being able to handle this. Either set up the buying in a different manner that you can handle, or figure out why your servers can't take the load.


    Quote Originally Posted by Lemingus View Post
    Order Date: November 13, 2012 8:34:24 AM UTC-8

    The support line is full of s who can't give ANY information. I see on this thread people have estimated ship dates, tracking info etc. This is total bull the support line is garbage.
  21. Thread Author  Thread Author    #21  

    Default Re: 100% Confirmed Nexus 10 Arriving Today with Timeline

    Okay, I got mine and am pumped to check it out this weekend.

    Sent from my SCH-I535 using Android Central Forums
  22. #22  

    Default Re: 100% Confirmed Nexus 10 Arriving Today with Timeline

    Happy to report that I just received a tracking number.
    All is right with the world. Guess Google wasn't asleep at the wheel after all.
    Kind of funny that even at 60 y.o,. I'm as impatient as a kid waiting for Christmas.

    Really looking forward to this new tablet.
    Jarrod411 likes this.
  23. #23  

    Default Re: 100% Confirmed Nexus 10 Arriving Today with Timeline

    Jims52 when exactly did you order?

    Quote Originally Posted by jims52 View Post
    Happy to report that I just received a tracking number.
    All is right with the world. Guess Google wasn't asleep at the wheel after all.
    Kind of funny that even at 60 y.o,. I'm as impatient as a kid waiting for Christmas.

    Really looking forward to this new tablet.
  24. #24  

    Default Re: 100% Confirmed Nexus 10 Arriving Today with Timeline

    Quote Originally Posted by Lemingus View Post
    Jims52 when exactly did you order?
    I have a post earlier in this thread with the timeline, but quick answer, 11/13 1:01pm Eastern.
  25. #25  

    Default Re: 100% Confirmed Nexus 10 Arriving Today with Timeline

    Quote Originally Posted by Lemingus View Post
    Dude I've called a million times.. they don't have any info to give me and they blame it on "Everyone hit the order button at the same time so our system is the problem"
    I'm sorry, that actually seems very impossible. Perhaps if you had stated as much in your initial post, I wouldn't have responded in that manner.

    if you're as short with them as you're seeming to be here, they probably don't want to help you. it's true that the person who answers the phone has feelings, and you can hurt them by being curt.

    If you have an order number in your google wallet, they have you in their system and CAN find it. If they say not, see above. Here's a recommendation:

    write down your order number, call their number, when the person introduces his/herself to you, say "hello *insert name*, how are you today?". This always puts the person at ease, and they will do more to try and help you.

    If they can't find your order via your email address, that's fine, they can find it via the order number, if for some reason they can't find it via the order number, ask to speak to the floor supervisor, or someone that can tell you more than "our systems suck" because their systems don't suck, they are over-burdened, but it's not going to charge your credit card, then disappear. it just doesn't work that way.

    If everything fails, give the floor supervisor some time to figure out what's going on, make sure he has your number, and make sure he understands that if this isn't resolved soon, you will contact your credit card company and ask them to stop payment. and move on.

    frankly, complaining on a forum will do you absolutely no good, other than possibly finding others who are in a similar situation (or have been in a similar situation) to commiserate with.

    I've called the google number a few times for various devices, every time I've been treated well, and I've never gotten a "we can't find you, call back later" response, but I suspect that's because I do my best to put them at ease, rather than starting off on the wrong foot with someone who has absolutely no control over the situation you're in, and likely just got off the phone with someone else who ed at them because their phone didn't ship.

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