12-03-2012 11:33 AM
42 12
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  1. jrg478's Avatar
    I just checked my tracking number again and ups updated my delivery date to 11/19/2012.
    It was suppose to deliver today. Anybody else get this change?
    11-16-2012 06:44 AM
  2. Amylase453's Avatar
    Sorry.

    11/16/2012 5:04 A.M. Out For Delivery
    11-16-2012 06:49 AM
  3. jrg478's Avatar
    Mine shipped on 11/14/2012 with 2day shipping so they owe me shipping!!
    11-16-2012 07:12 AM
  4. koolkos54's Avatar
    yes I got my tracking number yesterday, and today checked and said I was scheduled for delivery for monday but then it said it is going to be delivered today friday.. Hope UPS is right can't wait to get this charged and see what its all about.....
    11-16-2012 07:12 AM
  5. jrg478's Avatar
    And by the way im on eastern time and I ordered it on launch day at 12:30.
    11-16-2012 07:14 AM
  6. jrg478's Avatar
    yes I got my tracking number yesterday, and today checked and said I was scheduled for delivery for monday but then it said it is going to be delivered today friday.. Hope UPS is right can't wait to get this charged and see what its all about.....
    I hope mine comes today also I was all prepared to do my unboxing video!!
    11-16-2012 07:16 AM
  7. ceyers50's Avatar
    Mine was processed for shipping on the 14th, but wasn't shipped until the 15th. I placed my order at 11:18cst on the 13th. It is to be delivered today. Sorry for your wait. I have to say UPS didn't do a very good job updating their tracking information.
    11-16-2012 07:20 AM
  8. jrg478's Avatar
    So this only happened to me now im pissed lol but not really!!
    11-16-2012 08:58 AM
  9. Trilliumknits's Avatar
    Woot. Mine is allegedly on the truck for delivery this afternoon.
    11-16-2012 09:06 AM
  10. Pollster's Avatar
    So this only happened to me now im pissed lol but not really!!
    At least you have a tracking number!
    I talked to a customer service rep who told me that they got "really slammed" with orders and so the are a little behind. I should get a tracking email today or Monday.

    My card hasn't even charged yet.
    11-16-2012 09:08 AM
  11. newdroidexp's Avatar
    im in the same boat my friend. i ordered my google nexus 10 on the launch day (13th). 2 days later on the 15th i received a email confirmation saying i completed my order on the 13th!! i was supposed to get that the same day(13th). still on the 15th google "received my order" because it takes up to 2 business days. now today is the 16th and still my card has not been charged and furthermore NO TRACKING NUMBER. is my pruduct even going to be shipped out ???? and when will i get it! this is absolutely the worst thought out plan for such a product release this big. very disappointed.
    11-16-2012 12:27 PM
  12. Viscott's Avatar
    Talking to Google customer service is horrible. For such a high-tech company they operate like a Mom and Pop operation. I expect a lot more from Google then this. No answers. My call had to be forwarded to a "Specialist" that will contact me later about the status of my order.

    Is this really the same Google?
    11-16-2012 01:33 PM
  13. Mike_G's Avatar
    What a crock! I ordered my Nexus 10 within the first couple minutes they went on sale and still haven't received a shipping notification. All I got was this message today (3 days after ordering!):

    "Thank you for contacting Google Play. I understand your desire to know the status of your order. Your order is in review.
    To ensure the safest purchasing environment possible, we review accounts and orders for compliance with our Terms and Conditions. Although accounts are typically reviewed in only a few minutes, the review process can occasionally take up to 24 hours"

    Occasionally take up to 24 hours!!! What about going on 78 hours! I even made my purchase with Google wallet.

    Hell, I even signed up for the notification when the Nexus 10s would be available. They went on sale on Tuesday and I still haven't received my notification.

    Getting very disappointed and frustrated.
    11-16-2012 04:11 PM
  14. taylorjet2@gmail.com's Avatar
    I did receive a notification - several hours AFTER I had placed my order. I learned from the Nexus 7 not to count on those notifications.
    11-16-2012 04:23 PM
  15. koolkos54's Avatar
    I guess I'm not the only one that got f---ed and not kissed, I too got all excieted thursday getting my tracking number and saying it was shipped, and to expect it today (friday) Then got up this morning and checked the status which said that my order was not going to arrive today and that UPS sorter sorted my package wrong and it was delivered to the wrong city... Now I live in bum f--k Wyoming and the city or town it went to is only 100 miles away, and in wyoming terms is a walk in the parkll.. I called ups and they informed me that somehow it scanned wrong and went to the wrong city but all was straightened and would be delivered on Monday... Not what I wanted to hear... So I called google and what an experience that was, they were no help and had a kinda of on well attitude.. Not that they were rude it was just like they really didn't care... I also told her that I was told that if they would contact UPS and authorize a saturday delivery that I could have my package... They didn't know if they could do that... Bottom line is I am still waiting and there was nothing they could do for me... So then with a last ditch effort I called UPS again and got a all knowing man (kid) who in so many words told me that my original date of promise to deliver was on monday and that there was no way I could have it delivered to me on saturday even if I paid for it.. He said if the package doesn't have a prepaid deliver on saturday I was screwed.. He futher told me that the origional delivery date was monday and that in ups land that was 2 day air...Let's me get this straight I said, it shipped on thursday, and I get package on monday thats 2 day air??? The key is business days... And due to the fact that it shipped late late late thursday technically it was already friday and thus the plane didn't leave til friday and saturday sunday doesn't count so 2 day air I have.... He also told me that even if the package would of been delivered to the right city in the first place that UPS would not have delivered it until monday anyway, and told me again. I asked you mean even if it hadn't been sorted wrong and went to the right city you would still wait til monday he said YUP..... Very Very pissed customer I am....
    11-16-2012 08:48 PM
  16. Amylase453's Avatar
    Wow, I'm glad my first order(s) didn't go through. I got mine today, it was my third try. Sorry to all of those having to wait the weekend.: (
    11-16-2012 08:55 PM
  17. TJH132's Avatar
    I think there's some tomfoolery afoot. My UPS tracking information shows departure and arrival scans at my city, then an exception in Florida - at the opposite end of the continent!

    Nice job.


    Sent from my Nexus 7 using Tapatalk 2
    11-17-2012 12:41 AM
  18. jrg478's Avatar
    Wow, thats crazy!!
    11-17-2012 06:11 AM
  19. KevRDB's Avatar
    OMG! i'm sorry, but that is hilarious! It was out for delivery in your city and then they flew it off to Florida in 4 hours and twenty six minutes. It was funny to think it that way, but i'm sure that is not the case. I hope your N10 gets to you in perfect condition.
    11-17-2012 04:09 PM
  20. Gene Philips's Avatar
    Ordered mine at 8:58 AM PST 11/13. Still have no tracking number, even after talking to a "supervisor" who said he'd contact shipping and email me back. Google has really dropped the ball on this one.
    11-17-2012 04:37 PM
  21. TJH132's Avatar
    OMG! i'm sorry, but that is hilarious! It was out for delivery in your city and then they flew it off to Florida in 4 hours and twenty six minutes. It was funny to think it that way, but i'm sure that is not the case. I hope your N10 gets to you in perfect condition.
    I'm really not sure what to think, except this has shed some light on UPS's dishonest tracking. I mean, was it or was it not scanned into my city and out for delivery? Seriously. I doubt it was even on the west coast.

    At the very least I think I'm owed an explanation from UPS/Google, if not a refund on my shipping charges. Five business days is hardly "2nd Day Air."

    TJH

    UPDATE: My Nexus has now arrived in Montgomery, Alabama, after sitting on Florida for 11.5 hours! Crazy.

    Sent from my Xoom using Tapatalk 2
    11-17-2012 06:18 PM
  22. KevRDB's Avatar
    That is good news to know its getting closer to you. Here is what i suggest you to do. As this is likely an error on UPS side, contact google customer service and bring this issue up to the rep. Since you paid for two-day shipping and UPS did not fulfill that service, make sure google contacts UPS on the shipping issue. UPS will likely reimburse shipping cost to google's account and will likely credit the shipping cost to you if you ask. You paid for 2nd day air and it feels like regular ground shipping (five business days), that isnt right.
    11-17-2012 07:21 PM
  23. koolkos54's Avatar
    I too am having the same problem as the guy in Florida, except mine is flying all over wyoming.. first had the exception BS and instead of flying to my city it went to a city 100 miles away... When I checked status after it flew to another wyoming city futher away, and still there per ups screen. Called UPS and could not get a straight answer, told them I could drive the 100 miles in a little over an hour to pick it up. But as I was talking to them it flew to the other city and for 2 days it is still there. There update ups it horrible... I tried Sat. to talk to google and that was a joke, kept getting they have a high call volume and could be up to 30 minutes before talking to anyone.. I stayed on phone for over 45 min. and still waiting. Finally gave up and then checked status again today Sun. and it is still in the 2 city but now it says scanned for departure but to where who the F--k knows ???? this is the most screwed up delivery I have ever had... Prior I have had UPS horror stories of other deliveries... Do not I repeat do not send anything UPS they are the worst..... Now it says my 2 day delivery which was suppose to be in theory monday says I will get it on tues... Am I pissed off that is a nice way of putting it. FEDX is the only way to ship...
    11-18-2012 06:14 AM
  24. budokaiboy's Avatar
    me too
    11-19-2012 09:22 AM
  25. jrg478's Avatar
    Out for delivery!!!!
    11-19-2012 11:28 AM
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