I will never order from Google Play again because their business practices are shady if not unlawful.
I ordered the Nexus 10.
12 days later still no tracking number.
I wrote to ask when I can expect it, many letters later my questions continue to be obfuscated.
I called: Google says they can't know when it will be in because it's back ordered.
Fine, it's back ordered and they can't give me a date when it will be available, so I ask to cancel the order, Google refuses saying it's in transit even though they just admitted that it's back ordered!
I receive this erroneous response in answer to my inquiry about canceling my order:
Hi,
I understand your frustration but at this point it is no longer possible to cancel this order. Your order is processed shortly after your purchase is complete. Our expedited order fulfillment process ensures that packages are delivered quickly, which also means that there is a very short window of time to cancel an order prior to our shipping provider moving forward with delivery.
To this I say:
My purchase is not complete-- I don't have merchandise and you don't have a tracking number. They can't even tell me when you expect to receive them.
I don't believe they would allow you to cancel your order at anytime, Google is in effect holding customers hostage until they get shipments in. I did not pre-order.
The only way I can attempt to cancel my order is to refuse delivery and then I will get a refund within 2 weeks???---that's called floating your customer's money.
This whole thing stinks of untrustworthy if not unlawful practices..
How I expect to be treated by a major company concerned about continuing customer loyalty:
Before your customer has to waste time tracking their late order down, you send a letter informing them that the device has been back ordered, and that it may take a few weeks. They should then be given the option wait or cancel the order.
Their present methods are deceptive and slimy
Sincerely,
A Very disappointed customer
I ordered the Nexus 10.
12 days later still no tracking number.
I wrote to ask when I can expect it, many letters later my questions continue to be obfuscated.
I called: Google says they can't know when it will be in because it's back ordered.
Fine, it's back ordered and they can't give me a date when it will be available, so I ask to cancel the order, Google refuses saying it's in transit even though they just admitted that it's back ordered!
I receive this erroneous response in answer to my inquiry about canceling my order:
Hi,
I understand your frustration but at this point it is no longer possible to cancel this order. Your order is processed shortly after your purchase is complete. Our expedited order fulfillment process ensures that packages are delivered quickly, which also means that there is a very short window of time to cancel an order prior to our shipping provider moving forward with delivery.
To this I say:
My purchase is not complete-- I don't have merchandise and you don't have a tracking number. They can't even tell me when you expect to receive them.
I don't believe they would allow you to cancel your order at anytime, Google is in effect holding customers hostage until they get shipments in. I did not pre-order.
The only way I can attempt to cancel my order is to refuse delivery and then I will get a refund within 2 weeks???---that's called floating your customer's money.
This whole thing stinks of untrustworthy if not unlawful practices..
How I expect to be treated by a major company concerned about continuing customer loyalty:
Before your customer has to waste time tracking their late order down, you send a letter informing them that the device has been back ordered, and that it may take a few weeks. They should then be given the option wait or cancel the order.
Their present methods are deceptive and slimy
Sincerely,
A Very disappointed customer