03-04-2013 08:46 AM
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  1. Akhil Sood's Avatar
    Exactly this. It's on the way, you have shipping info, stop complaining. A lot of us have received absolutely nothing, and placed orders before you.
    True, we have all been there, just before we got out shipping info. Just be happy you got and post whatever comes handy for the rest of them. Rest can be worked out inanother thread.
    bobsacomano likes this.
    11-20-2012 10:22 AM
  2. DNicolasL's Avatar
    Same here (minus actually having the N4)

    And I hate you. Nothing personal.
    I understand. But if it makes you feel better the phone isn't mine, I got it for my girlfriend. I'm still with a G-Nex.
    11-20-2012 10:23 AM
  3. pprichar's Avatar
    Hello Patrick,

    Thank you for contacting Google Play Support. If you ordered on 11/13 and you did not receive a backorder notification email, your order is scheduled to arrive tomorrow. If you haven't already received a shipping confirmation email that contains the tracking number, you should receive one by end of day today. However, please note that it can take up to 1 business day for the tracking number to be activated. Rest assured that once you receive your ship confirmation email with your tracking number, it is in the process of shipping for an estimated arrival of Tuesday, Nov. 20.
    I just got an email saying to expect the phone today and the delivery information also? Hunh? Are others getting their phones without delivery info?
    11-20-2012 10:28 AM
  4. squadz's Avatar
    Based on the form I put up, most people who got the shipping email were ordered from opening (16:30 to about 16:41 UTC)

    Check it out here

    https://docs.google.com/forms/d/1R2K...QV9iRnJocUE6MQ
    https://docs.google.com/spreadsheets...M51LXUYVw/edit
    Exactly. I ordered 11:38. My co-worker ordered 11:52. Guess which one of us is getting their phone today?
    11-20-2012 10:28 AM
  5. NavTheTaller's Avatar
    I understand. But if it makes you feel better the phone isn't mine, I got it for my girlfriend. I'm still with a G-Nex.
    BAH!!! How dare you buy something for someone else when I want what you have!!!!

    Damn you Google. Damn you.
    11-20-2012 10:30 AM
  6. N4Newbie's Avatar
    I checked my credit card and I haven't been charged yet. Google Wallet shows that they charged it on the 19th. Does anyone have an idea what is going on here?

    P.S. : I know we were/are all upset. However, when you get this phone in your hand... Its really nice.
    I was told by CSR that it may take a couple of days for the charges to show up on credit card / bank accounts. I believe this jives with rumors that the hold up was not with shipping specifically but with payment processing problems. The CSR indicated that all phones would be shipped out last night via NDA and they would deal with the payment processing over the next several days.
    11-20-2012 10:30 AM
  7. Sadad Rahman's Avatar
    Still no actual tracking number and my wallet still has not updated in any way since the day i ordered and got confirmation, (limbo) but i got this email early this morning at 4:45 am:
    Hello Sadad,

    Thank you for contacting us.

    Your order has been sent to UPS. Once it leaves UPS, you will be receiving an email with your tracking number. You should expect the device within 3-5 business days.

    If you have any further questions, please feel free to respond to this email.

    Thank you for your patience.

    Thanks,

    John
    The Google Play Support Team
    11-20-2012 10:31 AM
  8. DNicolasL's Avatar
    No I got delivery info last evening. Delivery came as expected. I still haven't been charged though.
    11-20-2012 10:32 AM
  9. djkleric's Avatar
    Does anyone know if you have to sign for the package? I work nights and would like to go to bed now but will off myself if I miss the delivery as I slept through the knock -_-
    I work nights too. Mine was delivered at 10 . did not have to sign

    Sent from my Nexus 7 using Tapatalk 2
    11-20-2012 10:32 AM
  10. pprichar's Avatar
    Still no actual tracking number and my wallet still has not updated in any way since the day i ordered and got confirmation, (limbo) but i got this email early this morning at 4:45 am:
    Hello Sadad,

    Thank you for contacting us.

    Your order has been sent to UPS. Once it leaves UPS, you will be receiving an email with your tracking number. You should expect the device within 3-5 business days.

    If you have any further questions, please feel free to respond to this email.

    Thank you for your patience.

    Thanks,

    John
    The Google Play Support Team
    I got something similar this morning

    - - - Updated - - -

    Still no actual tracking number and my wallet still has not updated in any way since the day i ordered and got confirmation, (limbo) but i got this email early this morning at 4:45 am:
    Hello Sadad,

    Thank you for contacting us.

    Your order has been sent to UPS. Once it leaves UPS, you will be receiving an email with your tracking number. You should expect the device within 3-5 business days.

    If you have any further questions, please feel free to respond to this email.

    Thank you for your patience.

    Thanks,

    John
    The Google Play Support Team
    I got something similar this morning
    11-20-2012 10:32 AM
  11. Nexus4's Avatar
    I received the following reply this morning as well.

    Please be rest assured that Nexus 4 orders are being delivered based on the order in which they were received. Shipping within 3 weeks is the only information I can provide at this time. I will only know the scheduled delivery date when you receive an email notification that your order has been shipped.

    Sorry for that inconvenience and we appreciate your patience.
    Thanks,

    Raghav
    The Google Play Support Team
    FIFO? LOLWUT? What a joke !
    11-20-2012 10:34 AM
  12. smoker337's Avatar
    Conflicting emails are awesome. One tells me if your ordered on the 13th you will get your phone on the 20th. And then after I was sent to a specialist they finally emailed me 13 hours later telling me if I received a back order notice to expect it in the 3 week timeframe given. So frustrating. Would love to get it today but would really love just a straight answer.

    Sent from my Galaxy Nexus using Android Central Forums
    11-20-2012 10:34 AM
  13. Kherlen's Avatar
    My tracking number still hasn't been updated, I'm getting more worried
    11-20-2012 10:37 AM
  14. Titan Ape's Avatar
    Was given shipping info last night and followed it through out its journey. At 10:27 am, my phone was listed as delivered, left at front door.

    Since I was home all morning and did not hear anyone knock or ring the doorbell, I rushed to the front door. When I flung it open, I noticed my doormat and planter but no phone. Thoughts of my phone either stolen or delivered to the wrong address were coursing through my mind. In a rush, I dialed UPS customer service. The bot had me enter my tracking information and promptly stated that the tracking number was not associated with any packages o.o. I then tried to get a hold of a rep, but was thwarted at every turn. As I still had the bot on the line and rage was building, I heard my doorbell ring. The clock on the stove said 11:10 and my phone was sitting on the doormat.

    It appears that the UPS driver marked the package delivered at 10:27, 43 minutes before she actually dropped it off. Dirty pool, driver, dirty pool. Any who, I have the lil bundle of awesome and I am finally pleased.
    11-20-2012 10:42 AM
  15. migvill's Avatar
    Have ANY Canadians had theirs shipped at all? When was yours shipped? I have had no information sent to me about my order.
    Yes. My co-worker is getting his today, it's coming from the Concord UPS location. Should be here soon.
    Does it say where the phone came from before Concord? I'm also in Toronto but my phone is in limbo...

    The only thing I got was an auto-reply last week after I emailed support saying my phone should ship end of day Nov 15 . That was followed by this funny email saying: "Thank you for contacting Google Play Support. We're glad we could help address your questions in our recent email to you regarding your inquiry." Since no one actually followed up with me, I think they feel that auto-reply was sufficient to address my questions lol
    11-20-2012 10:43 AM
  16. corance's Avatar
    See here they come! Now restock!!
    11-20-2012 10:47 AM
  17. bboykin87's Avatar
    Just got mine, good luck to everyone, hope everyone with tracking # get their phones today or tomorrow and hope the rest get some info today

    Sent from my Nexus 7 using Tapatalk 2
    11-20-2012 10:48 AM
  18. gnangnan89's Avatar
    Don't know why all american people get so nice information at the phone... Here in Germany the customer support knows actually nothing.
    11-20-2012 10:50 AM
  19. Ramon Martinez1's Avatar
    Tuesday again! Same time! It's DEYAVU all over again! Feels so bad been left behind... When this nightmare is going to end!!!
    11-20-2012 10:51 AM
  20. celliott96's Avatar
    Just got mine in the mail! It's awesome!
    xeno3d likes this.
    11-20-2012 10:54 AM
  21. KathyJN's Avatar
    Dear Customer,
    This notice serves as proof of delivery for the shipment listed below.
    Tracking Number: 1Z7?............3 Service:UPS NEXT DAY AIRDelivered On: 11/20/2012 10:36 A.M. Delivered To: FERNANDINA BEACH, FL, US Left At:Front Door
    Thank you for giving us this opportunity to serve you.

    I'm going home for lunch. Thankfully it's only 1.3 miles away. The package better really be there! I anticipate another afternoon of distraction at work, but for a good reason this time.
    11-20-2012 10:57 AM
  22. xeno3d's Avatar
    Guys don;t forget to register with Box with you new Nexus 4, free upgrade to 50GB storage
    KathyJN likes this.
    11-20-2012 10:58 AM
  23. Nexus4's Avatar
    Just started the process online to port my phone number over to Straight Talk (AT&T SIM). Hopefully it's done soon
    11-20-2012 10:58 AM
  24. Silly Putty's Avatar
    I have to imagine that they'll get the back orders out today and tomorrow. Makes no sense that they would ship all these phones out yesterday and leave the rest behind for weeks on end. No point calling their support since they don't know jack, and just read off a script.
    11-20-2012 10:58 AM
  25. xeno3d's Avatar
    Good luck to everyone that hasn't received anything yet. It's a tough long road but it's worth it in the end! It's been a lot of fun hangin' with you guys.
    11-20-2012 11:00 AM
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