03-04-2013 08:46 AM
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  1. borisj's Avatar
    Just an update for those interested: I ordered a Nexus 4 + bumper at 11:36am EST and got the backorder email at 3pm today. Called up google at 5:30pm to see what was going on and they rep told me that I was one of the "later" orders and that those orders are being backordered. This is obviously bull and they either don't know what's going on or they don't want to tell us. He first told me that they sold out within 22 minutes of launch, then near the end of the conversation he said they sold out within 15 minutes. I guess it was more like 6 minutes?

    The order is still "Pending" in Google Wallet and has a status of "Shipping estimate: November 15, 2012" in Google Play.

    GG google.

    BTW I'm in Toronto, ON Canada.
    11-15-2012 05:54 PM
  2. xeno3d's Avatar
    Ordered 16GB Nexus 4 With bumper at 11:34am EST on Nov 13th. Still waiting for an email telling me its either shipped or back ordered. Fingers crossed.
    11-15-2012 05:59 PM
  3. mlarco52's Avatar
    i was reading earlier and noticed most Canadians hadnt got there tracking number. i ordered at 1136am est and just received my shipping info at 604pm. that was with bumper btw.
    Extremely lucky. You beat me by 12 minutes somehow, weird, but congrats!
    Anyone in western Canada get theirs shipped?
    11-15-2012 06:00 PM
  4. socaltyger's Avatar
    From a retailer to consumer relationship point of view, I have absolutely no idea what the status of my Nexus 4 is. Queue the "Dance of Joy" music! Yay!?

    FYI: Portland, OR ordered 2 N4 16gb + 1 bumper. November 13, 2012 8:35:15 AM UTC-8
    11-15-2012 06:07 PM
  5. Blueman101's Avatar
    Reno, NV got my confirmation, but no shipping.
    11-15-2012 06:08 PM
  6. madj42's Avatar
    This is complete BS. I ordered 7 minutes before you and LIVE IN LOUISVILLE. Back ordered. But wait.. did you get a bumper?
    I didn't order a bumper.
    11-15-2012 06:10 PM
  7. gone down south's Avatar
    Just received the backorder email... Is anyone else considering just going to tmobile to get the phone? If I could find one in a store I can almost justify the extra money (albeit difficult) just to not have to deal with this hassel and get it the same day. I no longer have a phone to use seeing how I sold my GS2 when I received the order confirmation email on tuesday. So waiting "up to 3weeks" isn't exactly an option for me. I am amazed by the lack of preparation/customer service. The way you beat a competitor is to learn from their mistakes, I guess I expected more from google and their ability to learn from apples mistakes during their launches and their lack of stock at hand.

    Location: Pittsburgh PA
    Order Date: 11/13/12 2:25pm EST

    You sold your phone before you had the new one in hand, and that's Google's fault?
    11-15-2012 06:20 PM
  8. gone down south's Avatar
    I'm honestly shocked at how bad this launch has gone. It's a logistical nightmare. I thought the Nexus 7 release was bad, but this is much worse.

    - Google advertises the phone/tablet will be available for purchase on Nov 13, but don't specify what time/timezone
    - Completely unannounced (not even notifying those who wanted an email notification) they release the products on the Play Store at a seemingly random time (11:20am on the East coast of Australia)
    - Stock runs out (presumably) in 20 minutes of going live so the purchasing is taken off the Play Store and replaced with a "COMING SOON" sign
    - Absolutely no communication from Google regarding why you can't purchase the products, or when they'll be back up
    - Some customers who did manage to get an order for the phone are now being sent emails telling them that their phone is now on backorder
    - Transport of the phones is sporadic and lacks information (my phone is sitting in Lantau Island, HK, with no expected delivery date), others are expecting their phones today.

    I'm just surprised at how bad this launch has been. Doesn't even seem like Google tried to organise it for more than 2 minutes.
    Or....

    Google announces phone will go on sale on a certain day.
    It does.
    The internet freaks out and makes all sorts of assumptions that prove incorrect.
    Google specifies 3-5 days delivery, on day 2 internet freaks out.
    jab0321 likes this.
    11-15-2012 06:24 PM
  9. Csquared's Avatar
    I got my confirmation email and UPS shows delivery ETA is Friday.
    11-15-2012 06:25 PM
  10. Runningwarrior08's Avatar
    I got my confirmation email and UPS shows delivery ETA is Friday.
    Same here, it originally showed Monday but updated to tomorrow. Of course a day when no one will be around to sign... UPS hub here I come.
    11-15-2012 06:35 PM
  11. frageelay's Avatar
    Forgot to do the quote. Reply to socaltyger.

    That's one minute before my order went through from CO. Mine will be delivered tomorrow.
    11-15-2012 06:36 PM
  12. xeno3d's Avatar
    Same here, it originally showed Monday but updated to tomorrow. Of course a day when no one will be around to sign... UPS hub here I come.
    Do you need to sign for it? When I got my Galaxy Nexus from the Play store, I didn't have to sign for anything.
    11-15-2012 06:36 PM
  13. lightlytoasted's Avatar
    Or....

    Google announces phone will go on sale on a certain day.
    It does.
    The internet freaks out and makes all sorts of assumptions that prove incorrect.
    Google specifies 3-5 days delivery, on day 2 internet freaks out.
    I bet like 99% of excited internet buyers just want clear communication about that status of their amazing exciting expensive s*** they just bought. The Google PR rep told androidpolice that they would ship the first orders on the 13th. After that disappointment its just gotten scarier...

    Someone at Google just needs to tell us what happened and what to expect. Now that they didn't ship on the 13th, or the 14th, and half the people are backordered facing up to 3 weeks.... No one knows what to expect. Easy to change attitudes with some honest communication.
    frageelay likes this.
    11-15-2012 06:38 PM
  14. diggdugg's Avatar
    What time did you get your order in? I placed mine at 10:34 CST in US. My order status is still pending...
    11-15-2012 06:40 PM
  15. frageelay's Avatar
    The 3-5 day delivery is not a delivery time. It includes processing and shipping. The intertubes did come up with a lot of maybe's regarding the time the phone would go on sale. However, folk are mad because instead of only allowing orders to be placed for the available inventory they took orders and then said sorry, we can't fill these. People like to know what they are getting into. It's called a choice. Many who ordered may have ordered even if it said back ordered but there are those who would not have.

    Or....

    Google announces phone will go on sale on a certain day.
    It does.
    The internet freaks out and makes all sorts of assumptions that prove incorrect.
    Google specifies 3-5 days delivery, on day 2 internet freaks out.
    11-15-2012 06:41 PM
  16. sjsmr2's Avatar
    What time did you get your order in? I placed mine at 10:34 CST in US. My order status is still pending...
    I have the same status. I just called and spoke to a representative "Josh" I was just fed a line of BS that said all orders are back ordered at this point and I should expect to see the device some time in the next 3 weeks. WOW!
    11-15-2012 06:42 PM
  17. lightlytoasted's Avatar
    What time did you get your order in? I placed mine at 10:34 CST in US. My order status is still pending...
    9:33 MST, pending. No backorder and no shipping confirmation yet.
    11-15-2012 06:44 PM
  18. diggdugg's Avatar
    Ordered 16GB Nexus 4 With bumper at 11:34am EST on Nov 13th. Still waiting for an email telling me its either shipped or back ordered. Fingers crossed.
    Ordered mine the exact same time 10:34am CST on Nov 13th. I haven't heard crap yet...just to expect the shipments to go out today. I didn't receive an email receipt or anything. I've been without a smartphone for 2 weeks now...fingers crossed. I'll go bananas if I get a back order email!
    11-15-2012 06:45 PM
  19. rdogger's Avatar
    Still no email regarding shipping or a back order, pending in Wallet. Is there any consensus what that means?
    11-15-2012 06:46 PM
  20. lightlytoasted's Avatar
    I have the same status. I just called and spoke to a representative "Josh" I was just fed a line of BS that said all orders are back ordered at this point and I should expect to see the device some time in the next 3 weeks. WOW!
    I wouldn't trust that, never trust a phone call, ever

    I think the only purpose calling about status has is to give Google an idea of the general level of anxiety / frustration.
    sjsmr2 and nickacs like this.
    11-15-2012 06:46 PM
  21. Jnorton2724's Avatar
    Still no email regarding shipping or a back order, pending in Wallet. Is there any consensus what that means?
    If it doesn't ship by Saturday your order will be placed on back-order. From a Google rep I spoke to about 10 minutes ago. I'm in the same boat.
    11-15-2012 06:48 PM
  22. Fearless Freep's Avatar
    Still no email regarding shipping or a back order, pending in Wallet. Is there any consensus what that means?
    No consensus among users here nor the Google CSRs.

    But bottom line our phones are in purgatory.
    11-15-2012 06:48 PM
  23. trter10-imore's Avatar
    I'm very pleased with Google and UPS at this point.
    New Nexus 4 purchase: Anyone get a shipping notification or tracking number?-capture.png
    11-15-2012 06:52 PM
  24. Fearless Freep's Avatar
    I ordered my phone at 11:33.07 ET. Just a 16Gb phone. No CC problems or duplicate issues.

    Yet others who ordered after me will get their phone and I will have to wait three weeks. I think. Because I've received NO communication from Google whatsoever beyond the order confirmation. And CSRs will tell you something different every time you call.

    So someone tell me how this is acceptable e-commerce fulfillment?
    11-15-2012 07:02 PM
  25. fatkiid's Avatar
    In Canada (Toronto) here, received my UPS tracking information from Google @ 6:05pm.
    Ordered a 16GB Nexus 4 and 16GB Nexus 7 @ 11:47:35 AM EST on Tuesday.
    11-15-2012 07:02 PM
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