03-04-2013 08:46 AM
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  1. bwood2016's Avatar
    Ok. This is ridiculous. Still no shipping confirmation from either Google or UPS MyChoice. Order still says "Pre-Order" on Google Play, and still says "Your order has been sent to Google" on Google Wallet. Absolutely nothing has changed since I ordered the dang thing.
    celliott96 likes this.
    11-17-2012 09:36 PM
  2. xeno3d's Avatar
    Ok. This is ridiculous. Still no shipping confirmation from either Google or UPS MyChoice. Order still says "Pre-Order" on Google Play, and still says "Your order has been sent to Google" on Google Wallet. Absolutely nothing has changed since I ordered the dang thing.
    Same here, except for the Pre-Order part
    celliott96 likes this.
    11-17-2012 09:39 PM
  3. pprichar's Avatar
    Ok. This is ridiculous. Still no shipping confirmation from either Google or UPS MyChoice. Order still says "Pre-Order" on Google Play, and still says "Your order has been sent to Google" on Google Wallet. Absolutely nothing has changed since I ordered the dang thing.
    It's frustrating right? You can't even cancel the order via email. No response from e-mail's either!
    11-17-2012 09:46 PM
  4. Ziptied's Avatar
    Thanks a lot I feel much more reassure. Its awesome to have people like you stop in and help us out like this.
    No problem. To solve this massive riddle about what I do for Google, I'm a software engineer, far from a CSR (they don't work for us, they are outsourced) who know less than the public does. As I get answers I post them, simple as that. Unfortunately there are few things about this launch failure that I do know, some of which I can't even post.
    11-17-2012 09:52 PM
  5. darthus's Avatar
    Alright, update from a guy less then 30 miles from Google who ordered two. Despite contacting support a number of times, like many others in this forum I've received nothing except for the original e-mail. However, the two Processing charges on my credit card have finally disappeared. I don't know if that was because there's an issue with my order or just that I believe a pending charge can't sit on your card for more than a few days without being cancelled by default. Even weirder, when I go into my play store account history, the two orders have moved from being listed as Order date November 13th, to November 17th... what the heck? But still with a shipping estimate of November 15th.

    I haven't received a backorder e-mail, but in general this experience has been atrocious as many others have mentioned. CSRs giving completely different stories, obviously having no specific information about what's going on, no response from Google or updates, seemingly random deliveries. The card I used for the Nexus orders even was blocked ordering new apps. I called them about that, they sent me an e-mail saying they'd escalate it to a specialist, I received no updates, but then a very friendly survey asking me if my issue had been resolved satisfactorily.

    I think someone really needs to take a good hard luck at how Google is handing their merchandise processes. They may be a giant services and search company, but they obviously are not ready for large scale merchandise sales. Despite the fact that I wish they could upend the tech device/mobile industry through their direct sales, with service like this I don't think that's happening any time soon.
    11-17-2012 09:59 PM
  6. Neo42's Avatar
    Since mine shipped so late on Thursday, I won't get it until Monday. I am in Louisville, KY which is where its shipping from. Pretty dumb that it has to sit around at UPS all weekend.

    those still waiting for info, all I can say is be patient. Shipping info from Google came well after from UPS.
    11-17-2012 11:25 PM
  7. socaltyger's Avatar
    Really, you're proving my point with every post.

    Google absolutely owes the customer an explanation of what's going on. Even if as you say it's just a message to say sorry, we screwed up, we'll fix it. I don't see anything from Mountain View to that effect for those in limbo.

    As for the assertion that Google never promised first come, first served, that is so incredibly arrogant I'm not sure how you typed that. Listen, Google has a good product that's popular. But that doesn't give them a license to give their customers the middle finger and say 'you're lucky we're sharing our awesomeness with you.' Customers will always have alternatives and eventually saying GFY to customers will have an effect. Eventually customers will say FY back.
    This. It's the "definitely by tonight" .. by tomorrow. by wednesday... within 3weeks and with their track record, it will undoubtedly turn to ... within the month... It's this type of false promises, the arrogant lack of accountability that has people pissed off and frustrated. Having the person who ordered 20mins after yours get his first? WTF is that? Google just needs to come out and say, "look we are stacking the orders by location or whatever. We don't care if it screws all of you waiting in the queue but it cuts our shipping costs".
    celliott96 likes this.
    11-17-2012 11:57 PM
  8. gelero's Avatar
    It's interesting, under Google Play my status says the same thing it did on Tuesday: Shipping estimate: November 16, 2012. However, the strange thing is that the date (aka order date) now says November 17th? WTF?
    11-18-2012 12:02 AM
  9. liltrixxy's Avatar
    The last time I spoke to a CSR, it was Thursday evening - very late. I was told that my items (8g + bumper) were not back ordered. I just called and spoke to another CSR who told me (again) that my phone is not back ordered but that the tracking hasn't caught up and that I will definitely have my phone in hand on Monday or Tuesday. I am one of the limbo -early orderers/date changed to 17th/no emails received since the first confirmation- buyers. So, grain of salt. The only things I know for sure are that I have no back order email, no tracking information, no CSR will tell my that my order is back ordered, and I will be receiving Mouse Guard Volume 1: Fall 1152 from Amazon exactly on Tuesday as promised.
    nickacs likes this.
    11-18-2012 12:07 AM
  10. feedhead's Avatar
    It's interesting, under Google Play my status says the same thing it did on Tuesday: Shipping estimate: November 16, 2012. However, the strange thing is that the date (aka order date) now says November 17th? WTF?
    Hover over that date, it is the date when your order was last updated. Many of us got that today. No clue what was updated but I remain hopeful for early shipment next week.
    11-18-2012 12:09 AM
  11. rodneyw1's Avatar
    Hover over that date, it is the date when your order was last updated. Many of us got that today. No clue what was updated but I remain hopeful for early shipment next week.
    I ordered the N4 on the 13 at 8:32 and have been in limbo since. Today it went to the 17th as did others. On the 14th I ordered the N7. It also went to 17th today. A few minutes ago I received a noticed that my N7 had shipped along with a tracking number. When I went back and looked it had now gone to the 18th as last updated. I said all that to say I believe it's good that we were updated to the 17th. It looks like they are at least doing something with our orders and not just backordering them. Just my hunch, or maybe I'm just dreaming.
    celliott96 and Jnorton2724 like this.
    11-18-2012 12:30 AM
  12. Ladeef's Avatar
    On the lookout for the phone or an email?
    shipping email I presume, he said I'd hear something by then.
    11-18-2012 06:29 AM
  13. N4Newbie's Avatar
    Mine still says the 13th in Play Store and the status column says "Complete" just as it did the first time I looked around 20 minutes after placing my 8:35:22 order. At the time, I thought, wow! They must be jumping right on these early orders and processing them for shipment today!

    When I didn't receive a order confirmation email within an hour or two (still haven't...) I called cs to inquire and was told that everything "looks good" and not to worry about the missing confirmation email. Frankly, my gut is telling me that because my order was erroneously flagged as "Complete", I am not going to see anything until late next week when I call (again) to complain and someone finally looks at my order closely. By that time it will be one of the stragglers and they will no longer be able to brush it off as "you just have to wait until all these orders work their way through the system.
    11-18-2012 06:36 AM
  14. Akhil Sood's Avatar
    Got an order at 12:05:31 PM EST, play.google.com still says the same date as 13th and shipping estimate as 15th nov. Got a confirmation after half an hour of getting the order on wallet. No email of backorder or shipping yet. Still in Limbo. No idea when this will end. Pretty dissapointed in the company.

    I called them twice to be told the same exact thing - "Order under Chargeable", which means processing. No idea on shipping. Irritating bastardos.
    11-18-2012 07:01 AM
  15. bboykin87's Avatar
    Still in limbo here too but I kinda knew there wouldn't be much action over the weekend, I'm surprised to hear about shipping emails going out at all yesterday. I think Monday will see a lot of devices ship with them getting to their destinations on Tuesday and Wednesday depending on where you are or Friday for some if the unfortunate people that live a little further away.

    Sent from my Nexus 7 using Tapatalk 2
    11-18-2012 07:11 AM
  16. bgs99's Avatar
    FWIW Mine shipped on 11/16 and I just got a UPS My Choice email this morning. So there is a lag with UPS My Choice
    11-18-2012 08:11 AM
  17. mgiusto's Avatar
    My pending CC charge came off today. I was surprised it was there for so long, that was 5 days from the charge originally showing up. Usually banks will drop them after 3 days. This CC was on Capital One.

    I'm just hoping that early tomorrow morning I get a shipment confirmation and tracking number.

    Sent from my Nexus 7 using Android Central Forums
    11-18-2012 08:19 AM
  18. jrosser#WN's Avatar
    I wanted a nexus 4 so bad before thanksgiving that I just purchased on one eBay. I pad an extra 175 but I don't care. If I get back ordered maybe I will cancel. If I get the one I ordered from google then I am sure I will be able to see for a profit and break even. I guess we will see.
    nickacs likes this.
    11-18-2012 08:22 AM
  19. Amuse Me Puppet's Avatar
    FWIW Mine shipped on 11/16 and I just got a UPS My Choice email this morning. So there is a lag with UPS My Choice
    UPS My Choice only notifies you the day before you will receive your package....according to what others have said on this and other forums...
    prashanthuk365 likes this.
    11-18-2012 09:01 AM
  20. nickacs's Avatar
    UPS My Choice only notifies you the day before you will receive your package....according to what others have said on this and other forums...
    Correct... You ONLY see an email from UPS MyChoice the day before your package is expected to arrive. NOT when Google/merchant creates a label with your UPS setup address.
    prashanthuk365 likes this.
    11-18-2012 09:08 AM
  21. xeno3d's Avatar
    Well I am for sure not getting mt Nexus tomorrow. Got an email from UPS My Choice about a delivery coming tomorrow from another company but nothing about my Nexus... bummer
    prashanthuk365 likes this.
    11-18-2012 09:08 AM
  22. Nexus4's Avatar
    I'm praying for a shipment e-mail by Monday night.
    11-18-2012 09:13 AM
  23. N4Newbie's Avatar
    I'm praying for a shipment e-mail by Monday night.
    I am praying for any useful communication from Google. Anything at all.
    11-18-2012 09:16 AM
  24. xeno3d's Avatar
    And I know it doesn't mean much but the pending charges were removed from my card this morning. At least I HOPE it doesn't mean a backorder email is imminent....
    11-18-2012 09:39 AM
  25. bryancotton84's Avatar
    Correct... You ONLY see an email from UPS MyChoice the day before your package is expected to arrive. NOT when Google/merchant creates a label with your UPS setup address.
    Is this comment based on this recent google experience or overall? Cause Ive had MyChoice for years and I always get a notification right when a label is produced not the day before delivery.
    11-18-2012 09:41 AM
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