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  1. #2451  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Quote Originally Posted by N4Newbie View Post
    Yes. I called this morning at 5:30 Eastern and was she offered to forward my record to a specialist. I said - in a somewhat nice way - thanks for nothing and let it go at that.

    Just before heading out for lunch today I noticed that my Play Store had suddenly updated from November 13 to November 19 as so many others here have reported today and yesterday. So I figured what the heck and placed another call to CS while driving to my lunch spot. The guy was nice enough, agreed that there seemed to be an issue and - get this - said he was going to send my case to a specialist! I didn't bother asking about the 5:30 AM specialist... but I did ask him if he could explain why my order date in Play Store had changed and what that meant regarding the likelihood of shipment. I don't recall that he answered that one directly.

    We chatted for several minutes; I told him how disappointed I was and he very nicely commiserated with my pain. Told him this sucked and he said, yeah, that is why he was going to send mine to a specialist. I said, duh, why didn't someone do that last Wednesday, Thursday, or Friday when it was just as clear that there was a problem with my order? He said something like we had to wait...

    Told him that, realistically, I did not expect at this point to see my phones before end of the week and more likely not for a week or two beyond that. He was like, no, no, don't say that, but he didn't give me any reason to believe otherwise either.
    Atleast you got one more reason to call them in 24 hrs and demand a reply from the 'specialist' in a very 'special' way. Plus 5 days end as well tomorrow, so well.
    Atleast i will be doing that.
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    prashanthuk365 likes this.
  2. #2452  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Quote Originally Posted by Matt Beaulne View Post
    Has anyone been told by a CSR that they are passing their case onto a "Specialist"? I feel this is another way for them to say "I don't know". I would much rather them tell me a definitive answer, instead of leading me on. I would not cancel my order, and it would stop me from expecting it. Arg.
    I was told I was being elevated to a specialist. They put me on hold for 5 minutes and then the phone disconnected. Then I got an email apologizing for the disconnection and reiterating there was no way to modify my order and there was nothing they could do. They even reminded me that it would be delivered within 3 weeks lol.
  3. #2453  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    I don't know about you, but for me it is because this will be my first mobile phone in 16 years. No, I am not 16 years old. I am also in no way a Neo-Luddite.

    Quote Originally Posted by markgbe View Post
    Ahhhhhhhhhhhhh why do I care so much about a phoneeeeeee.
  4. #2454  
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    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Quote Originally Posted by squadz View Post
    I get that, but if you missed the window in which you can cancel it safely then you're screwed anyways. If the device makes it all the way to your house, you've already been charged. Are you really going to send it back and pay a restocking fee vs selling it at a $100 premium? Seems like an easy answer.
    Bro, if they remove the pending charge on my account, i could very well stretch my budget on a dslr by 407$ to be exact... instead of a D7000, i can go for a D90... damn google..
  5. #2455  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Quote Originally Posted by Derek712 View Post
    I was told I was being elevated to a specialist. They put me on hold for 5 minutes and then the phone disconnected. Then I got an email apologizing for the disconnection and reiterating there was no way to modify my order and there was nothing they could do. They even reminded me that it would be delivered within 3 weeks lol.
    I want to know where the hell this three week crap came from? When I ordered, and even in a couple of the support emails I have received, it was, "Orders are shipped within two business days of placing your order, and will be delivered upon two additional business days of processing."

    Seems to me that the moment they went beyond that 4 day window you should be given the opportunity to cancel if you wish and without penalty.
    prashanthuk365 likes this.
  6. #2456  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Quote Originally Posted by Matt Beaulne View Post
    Has anyone been told by a CSR that they are passing their case onto a "Specialist"? I feel this is another way for them to say "I don't know". I would much rather them tell me a definitive answer, instead of leading me on. I would not cancel my order, and it would stop me from expecting it. Arg.
    Quote Originally Posted by emcdannell View Post
    so is it true google is not letting people cancel? I've been debating what i want to do but i guess if i can't cancel anyway i can stop debating.
    Quote Originally Posted by emcdannell View Post
    Yea I'd probably go to the dark side and jump on verizon with my family and get an iPhone 5. which is what i told myself id do if i got back ordered. Still no email but it seems to me that limbo land has become back order land. Idk part of me wants to completely get rid of anything Google. And the other half loves android and Google and wants this phone very badly
    I was so excited for 2 weeks up till it went on sale. Once I finally ordered the excitement left, perhaps it was me telling myself that something like this was going to happen or maybe I just don't care too much for the phone yet. Its basically a unicorn to me, I've yet to see one in person. My N1 is a nice little backup phone, but having to use it as a daily driver because this is stuck in limbo has become increasingly more frustrating.

    The whole way this went down sure left a sour taste in my mouth. Idk if I'm rdy to make Bing my default search engine over it, but tbh I might get there someday.

    As for phones....I know I wouldn't want an iPhone 5 and to add another contract somewhere. If I went iPhone it would probably be with VM $35 a month plan and get the 4S while its on sale somewhere. Razr maxx for ST is tempting, as is just grabbing a used One S.

    But in the end idrk what the best coarse of action is. If maybe there was some sort of date other than "Within 3 weeks" I could make a more informed choice. But tbh I didn't even get the within 3 weeks email and it seems fairly certain that they have no more units since no one has reported shipping today. So idek what happens when they restock....I was one of the first to order but have 0 information as to when this thing could arrive. I honestly don't want to wait a month with my money just sitting there to be taken out whenever Google feels like it.
    - Kevin Bacon is my bananas.
    Ricky2009 likes this.
  7. #2457  
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    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    all of them here misunderstood Google's terminology... 2 business days is 2 business light years...keep dreaming and die, maybe after 20 generations you will be reborn to collect your nexus 4...
    jab0321 likes this.
  8. #2458  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Quote Originally Posted by DNicolasL View Post
    First of all that is a crying shame if its true. Was Google so disappointed in the Nexus 4 they didn't expect it to sell? What is wrong with making a couple million phones? Google has the cash and their quarterly report is over two months away. They'd surely sell the inventory. I don't get why they want to micro manage everything. The experience suffers.
    I don't think its the problem of manufacturing or inventory, I believe it's a problem of logistics because T-Mobile is shipping Nexus 4 to their new customers without any problem, which means the stock is there. It's Google that messed up taking orders.
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  9. #2459  
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    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    This thread is so entertaining to read. I'm waiting as well for my Nexus 4 that I ordered, but I can't believe how insane some people are acting over not getting their phone, right now! First world problems...For those that are providing useful information about any updates, thank you for that and I appreciate it.
  10. #2460  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Well, given that we're on Androidcentral, I think it's fair to say all the complaining here will be related to first world problems. Goes without saying! lol
    jab0321 and chartothel like this.
  11. #2461  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Things getting a little heated in here last few pages. Lets keep our heads and not resort to any personal attacks or uncalled for comments/language.

    Thanks...

    Continue the discussion.
    Paul
    Moderator Team Leader @ Android Central

    I am the Tegra Champ. What this means is that from time to time NVIDIA might send me new products to try out. This will not affect my thoughts, ideas, or opinions about any product that are discussed in the forums. Those are still my own.
  12. #2462  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    This whole delay really wouldn't be an issue for me had I not sold my Galaxy Nexus after I confirmed my order of the Nexus 4. Had I not done that, I would be perfectly fine waiting for the N4, but my lack of having a phone now is what really causes this to be a much dire situation than me having to have the latest and greatest, I'm not that hung up on that aspect of this transaction.

    It's walking around using a Motorola RAZR V3R as my daily driver that is driving me insane!
    jab0321 likes this.
  13. #2463  
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    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Quote Originally Posted by liltrixxy View Post
    Well, given that we're on Androidcentral, I think it's fair to say all the complaining here will be related to first world problems. Goes without saying! lol
    Good point
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  14. #2464  
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    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Quote Originally Posted by Paul627g View Post
    Things getting a little heated in here last few pages. Lets keep our heads and not resort to any personal attacks or uncalled for comments/language.

    Thanks...

    Continue the discussion.
    ROFL, continue the discussion? lol....seriously its useless to even discuss about someone who doesn't really care to communicate what went wrong and apologize for the way it was handled.. "Last ordered, first shipped"
    celliott96 likes this.
  15. #2465  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Quote Originally Posted by mgiusto View Post
    It's walking around using a Motorola RAZR V3R as my daily driver that is driving me insane!
    Dude, I couldn't handle that. That's crazy! Here I am walking around with an iPhone 5 and I'm quite perturbed waiting this long for N4, but I couldn't imagine rocking a Razr V3 everyday! Good luck to you!
  16. #2466  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Quote Originally Posted by prashanthuk365 View Post
    ROFL, continue the discussion? lol....seriously its useless to even discuss about someone who doesn't really care to communicate what went wrong and apologize for the way it was handled.. "Last ordered, first shipped"
    Apology aside....I just can't wrap my head around the fact that Google doesn't know how many orders they took, how many they shipped, how many they have left, when more will come in, and how many will be coming in. Why is it that they can't get the basics of being able to take an order and ship it? It makes very little sense to me that this company cannot perform with a sliver of intelligence.
    - Kevin Bacon is my bananas.
    prashanthuk365 and pceasar like this.
  17. #2467  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Quote Originally Posted by mgiusto View Post
    This whole delay really wouldn't be an issue for me had I not sold my Galaxy Nexus after I confirmed my order of the Nexus 4. Had I not done that, I would be perfectly fine waiting for the N4, but my lack of having a phone now is what really causes this to be a much dire situation than me having to have the latest and greatest, I'm not that hung up on that aspect of this transaction.

    It's walking around using a Motorola RAZR V3R as my daily driver that is driving me insane!
    Razr V3 you talk about, Im hanging out here with Blackberry 7290, google it, you will be amazed. Sporting it since the day my BB8900 broke and i had my eyes on galaxy nexus until nexus 4 rumours started comming and then came the 29th and then came the oh so brilliant 13th. What followed is just disastrous.
  18. #2468  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Quote Originally Posted by jab0321 View Post
    This thread is so entertaining to read. I'm waiting as well for my Nexus 4 that I ordered, but I can't believe how insane some people are acting over not getting their phone, right now! First world problems...For those that are providing useful information about any updates, thank you for that and I appreciate it.
    what more entrtaining is all the people saying this. No one who is complaining is comparing this to starving kids in africa or any of that. All were saying is this was handled poorly and when a comany has $400 of my money on hold and i don't even have official info about the product i have the right to get a little antsy. Just as you have the right to not care. All these people saying this generation that and first world problems this can be accused of the same thing they're complaining about. Does it really make a difference in your life if people whine about not having thier phone? No it doesn't no more differance then not having ths phone makes in my life yet were both sitting here complaining.
    Silly Putty likes this.
  19. #2469  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Just got off the phone with a CSR asking why I just received an email saying my Nexus 4 would be delivered in the "3 week time frame". He gave no explanation of why my order was moved from 3-5 days to 3 weeks, but he told me that once I receive my phone I will be able to get a refund on my shipping costs. That made things about 5% better for me, but I am still really angry. He had no information other than that though, giving the same old line "Your order is in the chargeable state, and I can move you to a specialist". I told him that another CSR "moved me to a specialist" two days ago, and I have received no follow up from them. He acted really surprised by this, and told me he would "personally make sure the specialist takes care of my order". He couldn't even give me an estimate of when my order might ship. This whole ordering process has been truly frustrating. Also, when I was talking with the CSR, it sounded like there was a zoo in the background...
  20. #2470  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Quote Originally Posted by celliott96 View Post
    Just got off the phone with a CSR asking why I just received an email saying my Nexus 4 would be delivered in the "3 week time frame".
    ...
    This bugs me. To date, I have not received a single email, not even the confirmation email I was supposed to receive within minutes of finalizing my order.

    Yes, I have verified my email address (a gmail account, no less) and yes I have checked my spam folder and yes I do receive those silly follow-up emails each time I have called customer service.

    But no confirmation, no shipping, no back order, no "3 week time frame" email either.

    When I spoke with CS during lunch today, he said well it's good that you haven't received a back-order email. I said how is that good? Did I not receive one because I am not back-ordered? Or because for some reason I am not receiving ANY emails? How am I supposed to know the difference?
    prashanthuk365 likes this.
  21. #2471  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Quote Originally Posted by Fearless Freep View Post
    I think it's clear the tactic now for Google is to hold out and stall until Monday with the "in the window" line knowing they'll miss it. Then when people call to complain they'll string them along for another three days "it should go out by Wednesday." At that point they'll be up against the holiday and can use that as an excuse, buying them time to get additional inventory to solve the mess. My guess is a conservative estimate of when we'll see our devices is November 28-30.
    This is playing out exactly as I predicted on Friday. I had really wished I would be wrong.
  22. #2472  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    when I spoke to a CSR earlier today she said I could cancel my order if I wanted to, but who knows if she knows anything.
    prashanthuk365 likes this.
  23. #2473  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    The truly odd thing is not a single major tech blog is covering this Google fiasco. Blogs like Engadget, Verge and Slashgear have just mentioned about backorder, but nothing about how orders placed as early as 8:30 haven't shipped yet or how the CSR are just giving bogus answers. If this fiasco would have happened at iPhone 5 launch everyday we would have read headlines like 'Apple messed Up', 'iPhone customers still waiting for answers'. And there would have been many articles about how Apple doesn't care about customers and just profit.
    Why no one is cover Google like that?
    If someone would cover this fiasco properly Google might come under-pressure to get their act right and solve the problem.
    celliott96 likes this.
  24. #2474  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Google owns everyone.
    celliott96 likes this.
  25. #2475  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Quote Originally Posted by techno78 View Post
    The truly odd thing is not a single major tech blog is covering this Google fiasco. Blogs like Engadget, Verge and Slashgear have just mentioned about backorder, but nothing about how orders placed as early as 8:30 haven't shipped yet or how the CSR are just giving bogus answers. If this fiasco would have happened at iPhone 5 launch everyday we would have read headlines like 'Apple messed Up', 'iPhone customers still waiting for answers'. And there would have been many articles about how Apple doesn't care about customers and just profit.
    Why no one is cover Google like that?
    If someone would cover this fiasco properly Google might come under-pressure to get their act right and solve the problem.
    Google may own the smartphone market, but the reality of it is this phone won't even make a dent compared to the sales of the iPhone 5 or the GS3. In the past, none of the Nexus devices have ever made that much of an impact. Maybe that will change from here on and that might be why Google was unprepared. I'd like to know just how many are really affected by all this. I would venture a guess of 50k

    EDIT: Even so, I'm sure those sites will post something about it at some point. It will probably just take a little longer since we're technically still under a week from the launch date.
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