New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

[Matt Beaulne]

Has anyone been told by a CSR that they are passing their case onto a "Specialist"? I feel this is another way for them to say "I don't know". I would much rather them tell me a definitive answer, instead of leading me on. I would not cancel my order, and it would stop me from expecting it. Arg.

 

[Ricky2009]

If it makes it to my house then by all means I would be super pleased. The problem here is the window that they allow cancellations seems ridiculous since they have absolutely ZERO activity since I finished my order. No shipping, no confirmation, nada. No reason they couldn't take a cancellation when the thing hasn't even shipped or even started to ship.

But either way, I'll prob wait it out.

so is it true google is not letting people cancel? I've been debating what i want to do but i guess if i can't cancel anyway i can stop debating.

 

[Akhil Sood]

Has anyone been told by a CSR that they are passing their case onto a "Specialist"? I feel this is another way for them to say "I don't know". I would much rather them tell me a definitive answer, instead of leading me on. I would not cancel my order, and it would stop me from expecting it. Arg.

Yep, just a while back, did they also say it showed "Chargeable". And did you get an email regarding the same?

 

[Matt Beaulne]

Yep, just a while back, did they also say it showed "Chargeable". And did you get an email regarding the same?

YEP! Arg! What clowns. I hate being in limbo.

 

[Woosh]

Has anyone been told by a CSR that they are passing their case onto a "Specialist"? I feel this is another way for them to say "I don't know". I would much rather them tell me a definitive answer, instead of leading me on. I would not cancel my order, and it would stop me from expecting it. Arg.

A few ppl mentioned today that they were passed onto a specialist. Tbh, I think its a stall tactic so you won't bother them anymore. They don't seem to know any more than we do....if they do then they are told not to tell.

so is it true google is not letting people cancel? I've been debating what i want to do but i guess if i can't cancel anyway i can stop debating.

Not sure tbh...I actually haven't attempted to. But the last cpl pages there were a few ppl saying that it was too late to cancel their order.

I'm trying to figure out if there is even another phone atm I would prefer to have. Razr maxx would prob be top of my list if it were available for T-Mo. But it's not.

 

[b2k1121]

I would say it's pretty obvious that Google has no more stock left . They haven't shipped any out since Friday night/Saturday morning.

 

[raysgrumpy]

I ordered mine last Thursday. Left Nashville this morning (sat there for 50 hours according to tracking info) and is scheduled to be here (central FL) tomorrow also.

My phone is now in New Stanton, PA as of 12:47pm. It is on time and scheduled to arrive at my doorstep in Gaithersburg, MD tomorrow by the "end of the day" (3pm - 7pm according to some ppl on this forum).

Will update as I get em.

Am I really the only person here who ordered from T-Mobile telesales last week (I ordered on Fri the 16th)?

 

[N4Newbie]

Has anyone been told by a CSR that they are passing their case onto a "Specialist"?

Yes. I called this morning at 5:30 Eastern and was she offered to forward my record to a specialist. I said - in a somewhat nice way - thanks for nothing and let it go at that.

Just before heading out for lunch today I noticed that my Play Store had suddenly updated from November 13 to November 19 as so many others here have reported today and yesterday. So I figured what the heck and placed another call to CS while driving to my lunch spot. The guy was nice enough, agreed that there seemed to be an issue and - get this - said he was going to send my case to a specialist! I didn't bother asking about the 5:30 AM specialist... but I did ask him if he could explain why my order date in Play Store had changed and what that meant regarding the likelihood of shipment. I don't recall that he answered that one directly.

We chatted for several minutes; I told him how disappointed I was and he very nicely commiserated with my pain. Told him this sucked and he said, yeah, that is why he was going to send mine to a specialist. I said, duh, why didn't someone do that last Wednesday, Thursday, or Friday when it was just as clear that there was a problem with my order? He said something like we had to wait...

Told him that, realistically, I did not expect at this point to see my phones before end of the week and more likely not for a week or two beyond that. He was like, no, no, don't say that, but he didn't give me any reason to believe otherwise either.

 

[Matt Beaulne]

I ordered mine last Thursday. Left Nashville this morning (sat there for 50 hours according to tracking info) and is scheduled to be here (central FL) tomorrow also.

Last Thursday or Tuesday?

 

[Ricky2009]

A few ppl mentioned today that they were passed onto a specialist. Tbh, I think its a stall tactic so you won't bother them anymore. They don't seem to know any more than we do....if they do then they are told not to tell.



Not sure tbh...I actually haven't attempted to. But the last cpl pages there were a few ppl saying that it was too late to cancel their order.

I'm trying to figure out if there is even another phone atm I would prefer to have. Razr maxx would prob be top of my list if it were available for T-Mo. But it's not.

Yea I'd probably go to the dark side and jump on verizon with my family and get an iPhone 5. which is what i told myself id do if i got back ordered. Still no email but it seems to me that limbo land has become back order land. Idk part of me wants to completely get rid of anything Google. And the other half loves android and Google and wants this phone very badly

 

[Akhil Sood]

Yes. I called this morning at 5:30 Eastern and was she offered to forward my record to a specialist. I said - in a somewhat nice way - thanks for nothing and let it go at that.

Just before heading out for lunch today I noticed that my Play Store had suddenly updated from November 13 to November 19 as so many others here have reported today and yesterday. So I figured what the heck and placed another call to CS while driving to my lunch spot. The guy was nice enough, agreed that there seemed to be an issue and - get this - said he was going to send my case to a specialist! I didn't bother asking about the 5:30 AM specialist... but I did ask him if he could explain why my order date in Play Store had changed and what that meant regarding the likelihood of shipment. I don't recall that he answered that one directly.

We chatted for several minutes; I told him how disappointed I was and he very nicely commiserated with my pain. Told him this sucked and he said, yeah, that is why he was going to send mine to a specialist. I said, duh, why didn't someone do that last Wednesday, Thursday, or Friday when it was just as clear that there was a problem with my order? He said something like we had to wait...

Told him that, realistically, I did not expect at this point to see my phones before end of the week and more likely not for a week or two beyond that. He was like, no, no, don't say that, but he didn't give me any reason to believe otherwise either.

Atleast you got one more reason to call them in 24 hrs and demand a reply from the 'specialist' in a very 'special' way. Plus 5 days end as well tomorrow, so well.
Atleast i will be doing that.

 

[Derek712]

Has anyone been told by a CSR that they are passing their case onto a "Specialist"? I feel this is another way for them to say "I don't know". I would much rather them tell me a definitive answer, instead of leading me on. I would not cancel my order, and it would stop me from expecting it. Arg.

I was told I was being elevated to a specialist. They put me on hold for 5 minutes and then the phone disconnected. Then I got an email apologizing for the disconnection and reiterating there was no way to modify my order and there was nothing they could do. They even reminded me that it would be delivered within 3 weeks lol.

 

[liltrixxy]

I don't know about you, but for me it is because this will be my first mobile phone in 16 years. No, I am not 16 years old. I am also in no way a Neo-Luddite.

Ahhhhhhhhhhhhh why do I care so much about a phoneeeeeee.

 

[prashanthuk365]

I get that, but if you missed the window in which you can cancel it safely then you're screwed anyways. If the device makes it all the way to your house, you've already been charged. Are you really going to send it back and pay a restocking fee vs selling it at a $100 premium? Seems like an easy answer.

Bro, if they remove the pending charge on my account, i could very well stretch my budget on a dslr by 407$ to be exact... instead of a D7000, i can go for a D90... damn google..

 

[N4Newbie]

I was told I was being elevated to a specialist. They put me on hold for 5 minutes and then the phone disconnected. Then I got an email apologizing for the disconnection and reiterating there was no way to modify my order and there was nothing they could do. They even reminded me that it would be delivered within 3 weeks lol.

I want to know where the hell this three week crap came from? When I ordered, and even in a couple of the support emails I have received, it was, "Orders are shipped within two business days of placing your order, and will be delivered upon two additional business days of processing."

Seems to me that the moment they went beyond that 4 day window you should be given the opportunity to cancel if you wish and without penalty.

 

[Woosh]

Has anyone been told by a CSR that they are passing their case onto a "Specialist"? I feel this is another way for them to say "I don't know". I would much rather them tell me a definitive answer, instead of leading me on. I would not cancel my order, and it would stop me from expecting it. Arg.

so is it true google is not letting people cancel? I've been debating what i want to do but i guess if i can't cancel anyway i can stop debating.

Yea I'd probably go to the dark side and jump on verizon with my family and get an iPhone 5. which is what i told myself id do if i got back ordered. Still no email but it seems to me that limbo land has become back order land. Idk part of me wants to completely get rid of anything Google. And the other half loves android and Google and wants this phone very badly

I was so excited for 2 weeks up till it went on sale. Once I finally ordered the excitement left, perhaps it was me telling myself that something like this was going to happen or maybe I just don't care too much for the phone yet. Its basically a unicorn to me, I've yet to see one in person. My N1 is a nice little backup phone, but having to use it as a daily driver because this is stuck in limbo has become increasingly more frustrating.

The whole way this went down sure left a sour taste in my mouth. Idk if I'm rdy to make Bing my default search engine over it, but tbh I might get there someday.

As for phones....I know I wouldn't want an iPhone 5 and to add another contract somewhere. If I went iPhone it would probably be with VM $35 a month plan and get the 4S while its on sale somewhere. Razr maxx for ST is tempting, as is just grabbing a used One S.

But in the end idrk what the best coarse of action is. If maybe there was some sort of date other than "Within 3 weeks" I could make a more informed choice. But tbh I didn't even get the within 3 weeks email and it seems fairly certain that they have no more units since no one has reported shipping today. So idek what happens when they restock....I was one of the first to order but have 0 information as to when this thing could arrive. I honestly don't want to wait a month with my money just sitting there to be taken out whenever Google feels like it.

 

[prashanthuk365]

all of them here misunderstood Google's terminology... 2 business days is 2 business light years...keep dreaming and die, maybe after 20 generations you will be reborn to collect your nexus 4...

 

[techno78]

First of all that is a crying shame if its true. Was Google so disappointed in the Nexus 4 they didn't expect it to sell? What is wrong with making a couple million phones? Google has the cash and their quarterly report is over two months away. They'd surely sell the inventory. I don't get why they want to micro manage everything. The experience suffers.

I don't think its the problem of manufacturing or inventory, I believe it's a problem of logistics because T-Mobile is shipping Nexus 4 to their new customers without any problem, which means the stock is there. It's Google that messed up taking orders.

 

[anon(354569)]

This thread is so entertaining to read. I'm waiting as well for my Nexus 4 that I ordered, but I can't believe how insane some people are acting over not getting their phone, right now! First world problems...For those that are providing useful information about any updates, thank you for that and I appreciate it.

 

[liltrixxy]

Well, given that we're on Androidcentral, I think it's fair to say all the complaining here will be related to first world problems. Goes without saying! lol