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  1. #76  

    Default Re: 'within' 3 weeks till the next shipments of nexus 4 (email inside) (UK)

    same i am calling now to see what that means
    Quote Originally Posted by jajohns View Post
    Shipping estimate: November 15th, 2012

    Even after receiving the backorder email, it still says this. No change either to Google Plays order page or Google Wallet, so far.
  2. #77  

    Default Re: 'within' 3 weeks till the next shipments of nexus 4 (email inside) (UK)

    For google play its says "complete" and as for wallet says "pending" .... No changes since I order and received the back order email ..I kinda knew I'm in the back order list since I didn't get a est shipping date on google play....
  3. #78  

    Default Re: 'within' 3 weeks till the next shipments of nexus 4 (email inside) (UK)

    I have not recieved the email yet, my order was done 12 minutes after they became available...I email support today and I recieved this email back from them

    Orders are shipped within two business days of placing your order, and will be delivered upon two additional business days of processing.

    According to our records, your order should ship by the evening of November 15.

    Upon receiving your shipping confirmation email, you'll be given a tracking number that will assist you in determining your package's estimated delivery date. Please note that it might take up to 24 hours before the tracking number returns any information.
  4. #79  

    Default Re: 'within' 3 weeks till the next shipments of nexus 4 (email inside) (UK)

    GUYS HERE IS THE LOWDOWN!
    Ok I just got off the phone with one of the supervisors of CSR, who has also ordered a NEXUS 4 and is VERY bummed out too about this email. Ok the orders ARE being shipped out as they were ordered. EARLIER first. "Nicole" told me that they were told to say 3 weeks as a guesstimate because Google is trying to mass send sections of orders out. What she told to imagine is that the shipping process is a cube right? So they cut it up in to bits and send sections of orders out by earliest order time. So here is the story she says that all ordered phones hopefully are completely out by 3 weeks tops. I hope Nicole is right because she did sound angry and sad, also saying how she was one of the many disappointed on how google handled this situation.
    Ben
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  5. #80  

    Default Re: 'within' 3 weeks till the next shipments of nexus 4 (email inside) (UKand US now)

    Just finished talking to a Google Wallet customer rep. She was BSing me she didn't knew about the back orders. 5 minutes later she say her "manager" told her that Google guarantees the order to get in 3 week.

    I guess she is new as a customer rep(CR), she had a mouth slip.
    CR: said that my order got backordered because i ordered few devices.
    ME: "excuse me?". How about sending me 1 device at a time?
    CR: We cannot send you 1 device at a time. you will have to wait until we ship the whole order.
    ME: What is the guarantee I will get my phone in 3 weeks? esp after i call the same day to make sure I am guarantee to get the phones in 5 days.
    CR: you might get your phones earlier then that. 3 weeks is max

    And i m reading here on Android Central and on XDA, and the response is the same. People who ordered more then 1 phone are getting a back order - as far as it goes for the US.
    people who ordered 1 are getting the phones on time.

    and refunding the shipping for that. I give a damn about the shipping. i will pay another 50$ just get my phones over here.
  6. #81  

    Default Re: 'within' 3 weeks till the next shipments of nexus 4 (email inside) (UK)

    Two orders, 11:48 and 11:55. Got back order email. Does it apply to both of the orders? Who knows? Google, you fial.
  7. #82  

    Default Re: 'within' 3 weeks till the next shipments of nexus 4 (email inside) (UK)

    Quote Originally Posted by Jnorton2724 View Post
    If I get this email I'm just gonna cancel my order and get my money back. They really need to do a set amount that they pre order then after those are done, if they have some left, make it first come.
    Dude, there is no "money back", they don't charge until it ships.
    Ben Kessler likes this.
  8. #83  

    Default Re: 'within' 3 weeks till the next shipments of nexus 4 (email inside) (UK)

    What I have heard....
    It seems to me that it's directly related to the time of order.. So far everyone that ordered before 8:55 am PST/ 9:55 am MST/ 10:55 CST/ 11:55 EST hasn't received a back order email yet. And anything above that has...
  9. #84  
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    Default Re: 'within' 3 weeks till the next shipments of nexus 4 (email inside) (UK)

    I haven't got the email yet and am keeping my fingers crosssed. I ordered in the U.S. at 11:38AM EST. I couldn't have ordered any faster than I did so it's out of my control. I feel bad for the people who've got the email so far. I'm started to wish I hadn't sold my N7 so fast and my Gnex has bids on it now.
  10. #85  

    Default Re: 'within' 3 weeks till the next shipments of nexus 4 (email inside) (UK)

    Quote Originally Posted by Ben Kessler View Post
    What I have heard....
    It seems to me that it's directly related to the time of order.. So far everyone that ordered before 8:55 am PST/ 9:55 am MST/ 10:55 CST/ 11:55 EST hasn't received a back order email yet. And anything above that has...
    I got the back order email, but two orders, one was 11:48 EST and the other 11:55 EST. crapshoot for me?
  11. #86  

    Default Re: 'within' 3 weeks till the next shipments of nexus 4 (email inside) (UK)

    Not to offend anyone but I haven't gotten the email although an ad from the Play Store about apps almost gave me a heart attack when I saw it pop up , I ordered at 11:36AM EST (in MD) US and mine still says shipping estimated on Nov 15th.....although the charge on my card is still pending....so... am I safe? eeekk so nervous!
  12. #87  

    Default Re: 'within' 3 weeks till the next shipments of nexus 4 (email inside) (UK)

    Quote Originally Posted by Neo42 View Post
    Dude, there is no "money back", they don't charge until it ships.
    Dude, they charged my account about 5 to 10 minutes after I ordered. So I should assume they shipped the phone in 10 minutes? Ya I doubt that. Theres always "money back" with any policy from my experience if the customer is not satisfied and they handled it like which Google is doing.
  13. #88  

    Default Re: 'within' 3 weeks till the next shipments of nexus 4 (email inside) (UK)

    Quote Originally Posted by Ben Kessler View Post
    What I have heard....
    It seems to me that it's directly related to the time of order.. So far everyone that ordered before 8:55 am PST/ 9:55 am MST/ 10:55 CST/ 11:55 EST hasn't received a back order email yet. And anything above that has...
    LOL. In that case, I missed their cutoff time by two minutes (11:57 EST for my order). So close...
  14. #89  
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    Default Re: 'within' 3 weeks till the next shipments of nexus 4 (email inside) (UK)

    Quote Originally Posted by Ben Kessler View Post
    Ok I just got off the phone with one of the supervisors of CSR, who has also ordered a NEXUS 4 and is VERY bummed out too about this email. Ok the orders ARE being shipped out as they were ordered. EARLIER first.
    The key phrase in the back-order email was "expected to ship within three weeks" meaning it could be 21 days from now, but if could be tomorrow. They're setting the outside limit to cover themselves because with the holidays coming up, they need to allow people to make other plans if these were gifts or something. (This keeps the hope of future business alive when straight up screwing people over will mean a permanently lost customer, as if this wasn't going to hurt.)

    They're also playing it like Scotty on Star Trek who'd tell Kirk it would take 10 hours to fix the warp drive when he knew it'd take only four hours. That way, when he finishes in four hours, he looks like a miracle worker because he was six hours ahead of schedule. If Google can get these out next week, people will be happy. OK, "happier" than the current "enraged" state they're probably in.
    "The OnePlus One is such a big black slab of power that if you dropped it down in the middle of a pack of monkeys, they'd start using weapons." - Dirk Belligerent.
    Devices: 64GB OnePlus One, 32GB Nexus 5, 16GB Nexus 7 (2013), 16GB Nexus 4, ASUS Transformer TF101, Kindle Fire, HP TouchPad (CM7)
    Ben Kessler likes this.
  15. #90  
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    Default Re: 'within' 3 weeks till the next shipments of nexus 4 (email inside) (UK)

    While I know im just going to get flamed for this, I ordered one as well. I placed my order at 11:47am EST for the 16g and a bumper, after multiple tries and failures it finally processed and completed. Mine shows pending in wallet, charges on my card for 413 iirc and a 1 dollar "ping", no shipping email and no back order email, just sitting in the dark. Oh well, it's not the end of the world, but still is frustrating. So I'm in this too fella's.

    - - - Updated - - -

    Quote Originally Posted by DirkBelig View Post
    The key phrase in the back-order email was "expected to ship within three weeks" meaning it could be 21 days from now, but if could be tomorrow. They're setting the outside limit to cover themselves because with the holidays coming up, they need to allow people to make other plans if these were gifts or something. (This keeps the hope of future business alive when straight up screwing people over will mean a permanently lost customer, as if this wasn't going to hurt.)

    They're also playing it like Scotty on Star Trek who'd tell Kirk it would take 10 hours to fix the warp drive when he knew it'd take only four hours. That way, when he finishes in four hours, he looks like a miracle worker because he was six hours ahead of schedule. If Google can get these out next week, people will be happy. OK, "happier" than the current "enraged" state they're probably in.
    its called under promise, over deliver. It's used in every business.
    Google it.
    xhausted likes this.
  16. #91  

    Default Re: 'within' 3 weeks till the next shipments of nexus 4 (email inside) (UK)

    Quote Originally Posted by Jnorton2724 View Post
    Dude, they charged my account about 5 to 10 minutes after I ordered. So I should assume they shipped the phone in 10 minutes? Ya I doubt that. Theres always "money back" with any policy from my experience if the customer is not satisfied and they handled it like which Google is doing.
    If it was a CC, it wasn't charged. They do a soft pull, which is just verifying funds.
  17. #92  

    Default Re: 'within' 3 weeks till the next shipments of nexus 4 (email inside) (UK)

    I have no clue haha hopefully you get atleast one of them! I got my phone taken away in Physics trying to preorder this phone! I had it in my cart when my teacher took the phone fml
    Quote Originally Posted by Neo42 View Post
    I got the back order email, but two orders, one was 11:48 EST and the other 11:55 EST. crapshoot for me?
  18. #93  

    Default Re: 'within' 3 weeks till the next shipments of nexus 4 (email inside) (UK)

    Quote Originally Posted by Neo42 View Post
    If it was a CC, it wasn't charged. They do a soft pull, which is just verifying funds.
    Its not a CC. The full amount came out from my account.
  19. #94  

    Default Re: 'within' 3 weeks till the next shipments of nexus 4 (email inside) (UK)

    Quote Originally Posted by D3lit3 View Post
    This is MADNESS. So I take it this isn't exclusive to Europe? First I saw a guy from Germany receive this email, now this guy from the UK, and now people in the US.

    Is there a pattern or algorithm that G is using to determine who's Nexus gets backordered? Are we all potential targets? I ordered mine on Nov 13, 2012 8:41 AM PST (thats 11:41AM EST, as soon as they released it), did anyone order that early and receive this email? If I was one of the first to order and get this email I will be enraged and burn down the Kentucky warehouse so all of us can suffer muhahaha!
    Get us some fried chicken while you are at it!
    I ordered mine 11:36AM EST so it was like 3-5 mins after it was launched. I still havent gotten the email but I am crossing my fingers :S
  20. #95  

    Default Re: 'within' 3 weeks till the next shipments of nexus 4 (email inside) (UK)

    It wont be worth it if you do. By the time you get your money back they will be sending out the backorders. Just saying...
    Quote Originally Posted by Jnorton2724 View Post
    If I get this email I'm just gonna cancel my order and get my money back. They really need to do a set amount that they pre order then after those are done, if they have some left, make it first come.
  21. #96  

    Default Re: 'within' 3 weeks till the next shipments of nexus 4 (email inside) (UK)

    Quote Originally Posted by Ben Kessler View Post
    What I have heard....
    It seems to me that it's directly related to the time of order.. So far everyone that ordered before 8:55 am PST/ 9:55 am MST/ 10:55 CST/ 11:55 EST hasn't received a back order email yet. And anything above that has...
    This is definitely not true. Ordered at 11:49 EST and received the backorder email.
  22. #97  

    Default Re: 'within' 3 weeks till the next shipments of nexus 4 (email inside) (UK)

    Well said sir well said indeed
    Quote Originally Posted by DirkBelig View Post
    The key phrase in the back-order email was "expected to ship within three weeks" meaning it could be 21 days from now, but if could be tomorrow. They're setting the outside limit to cover themselves because with the holidays coming up, they need to allow people to make other plans if these were gifts or something. (This keeps the hope of future business alive when straight up screwing people over will mean a permanently lost customer, as if this wasn't going to hurt.)

    They're also playing it like Scotty on Star Trek who'd tell Kirk it would take 10 hours to fix the warp drive when he knew it'd take only four hours. That way, when he finishes in four hours, he looks like a miracle worker because he was six hours ahead of schedule. If Google can get these out next week, people will be happy. OK, "happier" than the current "enraged" state they're probably in.
  23. #98  

    Default Re: 'within' 3 weeks till the next shipments of nexus 4 (email inside) (UK)

    Quote Originally Posted by truewind793 View Post
    Not to offend anyone but I haven't gotten the email although an ad from the Play Store about apps almost gave me a heart attack when I saw it pop up , I ordered at 11:36AM EST (in MD) US and mine still says shipping estimated on Nov 15th.....although the charge on my card is still pending....so... am I safe? eeekk so nervous!
    I ordered at 11:34 est and have not gotten a shipping or back order email. That holiday email scarred me to haha
    Ben Kessler likes this.
  24. #99  

    Default Re: 'within' 3 weeks till the next shipments of nexus 4 (email inside) (UK)

    ok MOSTLY everyone
    Quote Originally Posted by eddiesmiles View Post
    This is definitely not true. Ordered at 11:49 EST and received the backorder email.
  25. #100  

    Default Re: 'within' 3 weeks till the next shipments of nexus 4 (email inside) (UKand US now)

    To everyone who is saying Google should have done this or done that, you need to remember:

    We are buying a phone, that for all intents and purposes, should cost over $500. Google is selling it for $299 and contract free. At that rate, everyone and their mother will buy one, and you can bet you buns that some of the units purchased will end up on eBay - Think back to the PS3 launch deal.

    The thing that gets me, though I wouldn't change it - because I know I have paid and everything, is that I have already been charged for the entire order I placed. Thats the Bumper and the N4 (8GB). It kills me that 2 hours ago when I got up I was expecting Shipping info, I instead got this email with the dreaded "Well send you a notification when your order has shipped and will credit the shipping charges."

    How will my shipping charges be credited? Google Play Credit? A refund? How can I go from delivery in 3-5 business days to back ordered to expected to ship within 3 weeks?

    Google, you have my money. Keep it and make my order right... Please!
    xhausted and Ben Kessler like this.
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